Passionate about improving end-to-end workflow experiences, helping teams spend more time doing what they need to and less time on repetitive tasks or frustrating and inefficient processes.12 years professional experience with four years prior military service and eight years working in IT Service Management, Product Management, and ServiceNow consulting roles across both industry and professional services. ServiceNow CSA, ITIL 4 and Scrum Master certified.๐๐ก๐๐ญ ๐๐จ ๐ ๐๐๐ซ๐ ๐๐๐จ๐ฎ๐ญ?-Delivering an outstanding customer experience every time-Building relationships across all functions needed to complete the work-Thriving in a diverse and globally connected workforce-Staying up to date on the latest technology solutions and trends-Radiating knowledge and connections outward to succeed as one team'Big Picture' mindset with a strong grasp of ITIL concepts through front line experience in Service Desk, Incident Communications, Change Management, and the full SDLC.Currently with KPMG's CIO Advisory practice, ServiceNow & Business of IT solutions group. Focused on building lasting relationships with clients to deliver digital transformation outcomes you can measure.
Listed skills include Training, Customer Service, Troubleshooting, Web Development, and 10 others.