Jared Thompson Email & Phone Number

San Francisco, California, Us

Sandy Springs, Georgia, Us

• Responsible for all technologies used by revenue-generating teams, with a Salesforce primary focus• Architected and managed assignment rules, approval processes, queues, validation rules, automation, custom objects, and workflows to support business strategy, processes, and reporting• Worked cross functionally with engineering teammates to ensure validated requirements were delivered • Impacted by 20% reduction in force layoff

San Francisco, California, Us

• Designed, configured, and administered Salesforce to ensure optimum, best-practice usage including security models, data governance, and workflow automation• Partnered with Apollo’s revenue team stakeholders to conceptualize and develop functionality that aligned business processes with available system functionality• Served as the single point of contact for Salesforce integrations, data sync issues, and process automation

San Francisco, California, Us

Atlanta, Georgia, Us

•Provided companies with Salesforce Maps installation, configuration, and training•Performed Sales Cloud and Service Cloud project work on an as-needed basis

Dallas, Texas, Us

• Managed in-depth technical business process discovery and designed trusted solutions built on best practices • Communicated directly with clients and managed implementations and customization projects• Customized Salesforce including layouts, detail pages, custom objects, workflows, and automation• Collaborated with clients to translate business objectives into technical requirements• Configured Salesforce settings for users, profiles, and permission sets• Maintained technical knowledge of new features and product launches from Salesforce and other industry partners

San Jose, Ca, Us

Began as a contract position via Insight Global, converted to direct-hire after three months.•Worked closely with development, QA, user experience, documentation, and other product teams to execute Salesforce product strategy•Drove product vision to best represent the needs of the Global Sales Operations team and ensure that strategy aligned with the overall product and company vision•Ensured stakeholder alignment by providing context and training to drive product adoption •Facilitated and was accountable for daily stand-ups, sprint planning, and demos •Developed declarative changes to the SFDC platform as needed by project

Palm Coast, Fl, Us

•Reviewed, analyzed, and evaluated business systems, business requirements, and user needs•Independently designed and implemented complex Salesforce solutions•Conducted meetings and prepared business process documentation, process flow analysis, technology-enabled process improvement and redesign, requirements definition, data modeling, and detailed functional design•Managed small and medium-sized client engagements, and held a lead role on key components of larger projects •Performed Salesforce.com administration, configuration, data migration, and integration duties as directed

Alpharetta, Ga, Us

•Participate in the full application lifecycle from requirements gathering to solution design and development, testing, and deployment•Build and deliver unique and effective Salesforce solutions•Evaluate existing business processes and systems to identify gaps and opportunities for improvement and consistency•Maintain and improve user adoption rates by defining, implementing, and monitoring solutions•Provide ongoing system administration to ensure data integrity, quality, and efficiency for Managed Services clients

San Francisco, California, Us

•Implemented and Trained customers on GetFeedback for Salesforce •Coached customers on content best practices•Demonstrated how to maximize ROI within the platform•Mitigated risks of delayed implementation and took corrective action•Lead monthly onboarding webinars•Utilized Salesforce in a Customer Success capacity•Executed supplemental, internal Salesforce Administrator projects

Charlotte, Nc, Us

•Helped define product strategy and roadmap•Collaborated with my team to turn feature ideas into discrete requirements and test cases•Reported on market needs, collected customer feedback, and conducted user testing•Documented user stories, requirements, desired workflows and outcomes, and acceptance criteria in JIRA and Confluence•Implemented product early-adopters, to include configuration of custom objects & fields, apex classes, workflows, managed packages, and change sets•Participated in Agile ceremonies such as sprint planning, daily stand-ups, iteration reviews, and retrospectives

Charlotte, Nc, Us

•Built and presented customized demonstrations•Gathered and addressed business requirements using a technical sales strategy•Configured and implemented solutions to complex business problems •Demonstrated competency with clients’ existing technologies•Salesforce implementation of trials and proofs of concept, including custom objects & fields, junction objects, workflow automation, apex classes & triggers, custom reports and dashboards, formulas, validation & assignment rules, as well as basic visualforce pages, in both classic and lightning instances•Implemented Trialforce as a tool for creating and cloning Salesforce orgs for demonstrations

Charlotte, Nc, Us

•Responsible for the overall business development, client engagement, and sales lifecycle of MapAnything’s SaaS products to small and medium-sized businesses•Built relationships with inbound leads and qualified opportunities•Tracked all client interactions in Salesforce•Conducted product demonstrations

Fort Mill, Sc, Us

•Sold products through inbound and permission-based outbound calls•Consistently exceeded sales goals and met quality assurance requirements•Increased profit through cross-selling and upselling techniques•Ensured a positive customer experience by educating customers on product features and benefits, overcoming objections, and updating CRM records

Santa Clara, California, Us

•Sourced candidates using social networks, job boards, and other methods•Evaluated resumes and applicants to discern job skills, work history, education, and compensation needs•Performed reference checks, employment verifications, and requested background checks

Menlo Park, Ca, Us

•Marketed services to local businesses’ accounting and finance departments •Recruited, interviewed and matched highly skilled professionals with clients’ needs

Washington, Dc, Us

•Performed accounting and budgeting duties relevant to the financial management of approximately 250 million dollars annually in support of the operating forces of the 2nd Marine Expeditionary Force •Maintained official accounting records, reports, and financial systems analysis. •Compiled financial data and estimates for budget formulation•Identified instances of fraud, waste, and abuse •Managed, trained, and mentored five subordinates

B.S. Business, Information Technology Management

3X Salesforce Certified

Ranger

Administration Essentials For New Admins (Adm 201)

High School