VoIP System SpecialistIT Consultant

● Manage Avaya Definity75 PBX with 250 extensions and smaller PBX systems at remote offices.● Manage Novell NetWare network and GroupWise 6.0 mail server with 200 users.● Manage and configure various Cisco and HP network switches androuters.● Implemented Microsoft Active Directory on Microsoft Server 2003.● Researched and suggested email migration path from Novell GroupWise to Microsoft Exchange.● Provide technical support to corporate facilities in Texas, North Carolina, Oklahoma, California, and Mexico.● Monitor all corporate IP traffic to ensure database replication stability.● Responsible for corporate firewall and VPN access through it.● Trained users on unused features of Novell GroupWise to improvenetwork performance.● Recommended consolidated wireless voice and broadband solution for the entire organization.● Work to reduce cost of office staff by reducing printing costs whilemaintaining or increasing current efficiency levels

● Staffed customer help desk for DSL troubleshooting; included talking users through configuring their operating system over the phone.● Develop new metrics for the DSL Data Center management team to track effectiveness of procedures.● Develop automation inside Microsoft Office applications to reduce the time spent gathering raw data.● Standardized data format depending on the system. XML, Text, CSV, etc.● Coordinated development of intranet web presence for reports.● Created method for union employees to track individual performance.● Created automation to gather data for specialized report requests from multiple internal systems. Including IBM/DB2, Oracle, TN3270 sessions, and intranet websites.● Participated in a joint management and union task force to set new performance targets for the union employees.● Led work group through merger related changes requiring new systems to be learned and integrated into the report automation processes.

● Responsible for company vehicle.● Dispatched from home to the job site without supervision.● Read blueprints and plan wire run locations to local build coderequirements.● Work with local government officials to ensure compliance with lawsregarding entry and exit restrictions and accessibility of installedequipment.● Specialized in installation and maintenance of computerized buildingaccess control systems.● Worked unsupervised on remote job sites up to 300 miles from St. Louis.● Kept accurate records of travel expenses for reimbursement submission.● Responsible for testing to ensure 100% functionality of security aspurchased by the end users.● Instructed end users how to operate installed systems.

Specialized in the installation of computer controlled card access systems.