Jared Casper, Maom Email & Phone Number

Client Success Leader• I am a customer service professional who has improved the client experience in each role.• I have many years of experience leading customer service teams and successfully improving the client experience. • I have been successful in leading teams in continually improving client satisfaction and retention, & in one case, leading a team from the being the lowest in satisfaction scores to being the highest within our reporting area & in another increasing client Net Promoter Score results by 32 points to World Class designation for our software support industry.Management & Leadership• I have several years of management and leadership experience. • I have led teams of various sizes.• I have successfully led in-house teams and virtual teams.• I have formed new teams, taken leadership of experienced teams and reorganized teams for improved performance. • I have consistently led teams in exceeding company & division goals.• I created a mentoring program for our company’s off-shore expansion.Training & Teaching• I taught human interaction skills to young adults & also trained their teachers in training skills. • I taught the Danish language & trained teachers of Danish, Swedish, Norwegian, Finnish, Icelandic & Estonian in how to effectively teach language.• I taught certification courses as part of the American Management Association curriculum.• I taught management, leadership, benefits & safety, and human resource management classes to undergraduate & MBA students.• My student and faculty observation & evaluation scores were consistently among the highest at our campus.• I have given presentations at various professional, industry conferences.Education• I earned a Bachelor’s of Science degree in Psychology from Brigham Young University with a minor in Russian.• I earned a Master of Arts in Organizational Management from the University of Phoenix.Contact Information• Email: jcasper100@gmail.com• Phone: 909-912-9789

Listed skills include Employee Benefits, Hris, Payroll, Leadership, and 20 others.