Jared H. Email & Phone Number

San Antonio, Texas, United States

NWEA was acquired by HMH.

Questar was acquired by NWEA.

San Antonio, Texas Area

-- Project-managed digital content team in replatforming and online delivery of 20+ assessment forms to clients. Identified project scope and milestones. Developed project schedule to include identifying tasks, task owners, durations, dependencies/predecessors, and durations in accordance with the broader project schedule. -- Collaborated with technology team to document, assign, and track status of bugs identified by digital content team during QA efforts, and also to schedule content deployments to staging and production environments. -- Created vendor Scope of Work (SOW) document for digital audio/video vendor to include editing and reformatting several thousand audio files and 20+ animated videos, and subsequently co-managed vendor.-- Participated in weekly meetings with broader project team weekly in order to discuss broader project schedule, mitigation options, and other problem-solving efforts.-- Scheduled and chaired weekly meetings with digital content team to review project schedule and troubleshoot and follow up on issues with replatforming.-- Managed User Acceptance Testing (UAT) with digital content team utilizing SharePoint, JIRA, and Confluence applications, and collaborated with QA technology team to classify, prioritize, and resolve issues identified.-- 24 scorable assessment forms delivered to production environment on time within digital content team’s portion of the project budget.-- Online testing is live today and offered on Mac, PC, Chromebook, and iPad.

San Antonio, Texas Area

-- Participated in online product development from concept to market release. Included input to project scope, project schedule, requirements building, UI design, item development, QA testing, UAT testing, and ongoing maintenance.-- Designed online assessment system enhancements using Snagit Editor software.-- Managed small projects to include identifying project goal and scope, creating/maintaining project schedule, identifying task owners and predecessors, tracking project budget, and facilitating status meetings and resolution to issues. -- Point of contact to external assessment item authors and internal shared service teams for item development and publishing (online and paper-based).-- Planned and managed virtual events such as Advisory Panels and Bias and Sensitivity reviews. Also planned and managed on-site Comparability events and local sampling reviews. -- Authored surveys and questionnaires, compiled data, created reports, and participated in report presentations.-- Authored customer-facing user guides for online testing software to include text and screenshots. Also obtained legal notices (copyright and trademark verbiage), ISBNs, and company branding and coordinated publication. Also interpreted and implemented mock data polices into publications. -- Participated in ongoing process improvement efforts to include mapping out processes and identifying and documenting best practices.

San Antonio, Texas Area

In a warehouse and scoring operation environment that adopted Lean and 5S (Sort, Straighten, Scrub, Standardize, Sustain) principles:-- Supervised, trained, and developed seasonal employees during high-volume production periods.-- Analyzed forecasting reports to plan resource allocation and ensure specific program processing deadlines were met. -- Coordinated shift turnover activities daily to ensure smooth transition for other leads and their staff. -- Collaborated with cross-functional departments to resolve problems and improve processes. -- Reduced labor costs by cross-training staff from other departments and utilizing them to support high production periods. After the 2009 peak scoring season, it was determined that the San Antonio warehouse and scoring operation would be absorbed into the Austin facility. I was tasked with being a team leader at the San Antonio facility during the scale-down and transition of work. Once the San Antonio operation was closed, I joined the Austin warehouse and scoring operation as a Sr. Production Coordinator.-- Supervised up to 10 RFT's and up to 60 seasonal employees. -- Monitored operator production reports and provided feedback and additional training and development as necessary. -- Collaborated with customers upstream and downstream to discuss and resolve issues and prepare for production activities. -- Assisted effort to implement 5S principles into scoring operation.

NBPTS decided to take most of their operation internal to include warehouse operations, financial operations, and the Customer Service Call Center. I was hired directly by NBPTS to accomplish specific goals; upon completion of this work it was understood that my position would be eliminated. Specific responsibilities included acquiring a facility to support new internal operations and assist transition of operation while minimizing visibility to customers.-- Served as liaison between upper management and commercial real estate agent and CCIM to locate and secure operations facility for program operations. -- Collaborated with cross-functional groups to reengineer and document processes. This included mapping out processes, identifying database development requirements, updating workstation procedures manual, training affected staff, and ensuring complete transition of day-to-day operations.

(National Board for Professional Teaching Standards program) The NBPTS contract expired after ten years with Harcourt Assessment, Inc. and was not renewed. ETS was awarded the RFP and I went to work for ETS to assist with the transition of financial and warehouse operations, as well as the Customer Service Call Center. -- Served as customer service lead for financial operations department. -- Prioritized financial and packing list inquiries daily; conducted and facilitated research efforts within organization and lockbox provider (Bank of America). -- Provided verbal and written resolution to customers, third-party payers, and our client as specified by client/vendor contract. -- Served as lead for process improvement and quality control. -- Approved approximately $40 million in payment postings to Oracle database annually. --Updated income/refund balance sheets weekly and monthly and distributed reports to internal management and client. Successful inquiry management provided resolution to customers in accordance with contract metrics. Improved cross-departmental communication lines by mapping processes shared with other departments and provided ongoing training to teams and individuals which significantly increased efficiency with on-boarding new staff.

(National Board for Professional Teaching Standards program)After spending two summers managing scoring sites for NBPTS, I joined Harcourt Assessment, Inc. and was quickly hired as full-time employee working on the NBPTS program in a vendor role. -- Represented Harcourt Assessment, Inc. in operational planning meetings with client. Subsequently planned and coordinated operational activities with internal warehouse, IT, and publishing departments and vendors in order to meet specific deadlines. -- With Quality Control being my main responsibility, created and implemented process improvements and quality control initiatives into warehouse and scoring operation. -- Planned, managed, and conducted annual training events for internal employees and off-campus scoring site staff.-- Served as point of contact to programmers for Oracle database and scanning software to include resolution to defects and scheduling development of enhancements.-- Participated in scoring operations debriefing meeting with clients.Reduced cost of training for temporary workstation staff by creating and implementing more than 75 procedural documents into operation.Quality control initiatives reduced Scoring Site Hotline inquiries by more than 50% from the previous delivery cycle.

Usa

I served in the Site Manager/Scan Operator role at NBPTS scoring sites across the nation in the summers of 1999 and 2000.-- As Site Manager, planned and facilitated transformation of several facilities with up to 150 staff into fully operational scoring sites. -- Trained and supervised temporary talent in processing tens of thousands of secure testing materials. -- Negotiated contract terms and changes with vendors. -- Also responsible for "creature comfort" for all staff and collecting and processing necessary government and qualification documents. -- As Scan Operator, scanned and imported thousands of secure scoring records into online database, analyzed pacing reports to ensure project deadlines were met, analyzed scanning error reports and facilitated resolution.Management efforts ensured project stayed on schedule and under budget.