Senior Director, Global Product Support
CurrentAs Senior Director of Product Support, I lead a team of support leaders across multiple regions, overseeing the delivery of world-class support to customers worldwide. In this role, I serve as a leader of leaders, working closely with my team to drive operational excellence and build a culture of accountability and continuous improvement. I am responsible for managing relationships with key stakeholders across the organisation, including customer success teams, product development, engineering, sales, and executive, ensuring alignment on support priorities and strategies.