Jared E. Rhoads Email & Phone Number

Oro Valley, Arizona, Us

Responsible for Business Strategy for Triavo Health, a Healthcare M&A Consulting Firm focused on buy and sell side transaction consulting.

Deerfield, Il, Us

Full P&L responsibility for 90+ stores in South Chicago/Northern Indiana area totaling $1B+ in annual revenue. Responsible for driving change and adoption of new business practices to improve overall business metrics. Responsible for leading team of District Managers, HR, Asset Protection, Beauty Specialist, and other ancillary support team members that are responsible for over 3,000 team members.Accomplishments include:- Improved EBITDA by $3M+ (67% improvement from last year) in first 3 months of leadership through improved expense control and sales improvements- Improved expenses by 6.5% while improved FE sales margin by 8.3%- Increased RX sales by 4%- Leading Region in FE sales improvement

Deerfield, Il, Us

Responsible for driving improved business performance at the Support office through: * Leadership and team member development* Clearly defining vision and purpose for each business unit* Developing a culture focused on the customer and team member empowerment* Developing balanced scorecards that align to the strategy* Increasing the focus on our paying customers and store team members* Improving collaboration of stores/support center business units

Deerfield, Il, Us

Responsible for building the strategy for Customer Experience at Walgreens across 8000 store locations, including contact centers. Efforts resulted in record improvements in Net Promoter Scores.Accomplishments include:- Transitioned organization from CSAT to Net Promoter scoring- Developed, piloted, and implemented various Customer Experience initiatives focused on driving an enhanced level of experience for our customers and patients resulting increased Net Promoter Scores and improved retention- Effectively scaled customer care initiative across enterprise, including 8000+ stores and call centers- Scaled High Value Patient initiative across stores- Spearheaded new team member empowerment strategy for retail team members

Deerfield, Il, Us

Full P&L responsibility of 30+ stores including 3 specialty clinics, with total revenue exceeding $250 Million. Responsible for driving change and adoption of new business practices that resulted in improved business metrics. Full Operations, HR, Asset Protection, and Marketing strategies for the district.Accomplishments include:- Grew district from 18 locations ($120M revenue) to 30+ locations ($250M revenue) during tenure- Successfully drove integration of newly acquired HIV specialty pharmacies, in addition to expanding territory through de novo store growth.- Led Market in EBITDA improvement in 2009 and 2010 through various cost initiatives, while improving top line revenue- Developed and promoted 100+ District, Store, and Pharmacy leaders - Improved margins through department cost initiatives- Increased HIV specialty market share to #1 in Southern California- Developed multiple business improvement/customer focused programs that were scaled across the Southern California Market

Deerfield, Il, Us

Responsible for operating all aspects of high revenue generating Walgreens drug store, including hiring, recruiting, team member development, P&L management, Pharmacy operations.Accomplishments include:- Drove double digit sales improvement during tenure- Recruited assistant managers and pharmacy interns for the district- Developed district merchandising programs and mentored both business management and pharmacy interns- Increased volume of pharmacy department

Deerfield, Il, Us

Responsible for leading the pharmacy side of the business, which included hiring all pharmacists, developing team members, developing business initiatives that result in improved business metrics.Accomplishments include:- Supervised pharmacy operations for 30+ store district, with $200+ million in revenue- Drove double digit revenue growth during tenure- Opened over 15 de novo locations, which included hiring, training, and developing new team members- Spearheaded pharmacist recruitment strategy for Southern California market

Deerfield, Il, Us

Worked as a Pharmacy Manager in several stores in a newly formed market in Southern California. I helped with the training and hiring of technicians, interns and pharmacists. Developed district detailing program to increase awareness of the Walgreens name in a new market.

Doctor Of Pharmacy - Pharmd, Pharmacy

Education record