Director Of Operations & Product Manager
Louisville , Kentucky, Us
Interapt specializes in transformative technology services and workforce training for Fortune 1000 companies in multiple industries, including Media, Hospitality, Healthcare, Insurance, Utilities and Government. Interapt helps businesses roadmap their innovation strategies, build mobile tools that solve their business problems, and implement training programs that identify, educate, and place the next generation of workers into new technology careers.As Director of Operations and a Product Manager with Interapt, I: 1. Led internal and offshore mobile and web developers, designers, and project managers to design and build Togglit, Interapt’s mobile app CMS, as well as 14 related client mobile and web apps--- Clients reported significant increases in user engagement, including a 100% pass rate for students taking exams through our Spalding University CNA app2. Conducted feature prototyping and UX testing to define product roadmap in collaboration with development, design and user experience, quality assurance, and sales and marketing teams3. Managed successful project delivery totaling over $1M with stakeholders across industries, including government, nonprofit organizations, Fortune 500 companies, and small businesses4. Prepared and led client presentations and product demos to garner new sales5. Maximized employee and client satisfaction by communicating their needs to executive leadership as a member of the leadership team6. Instituted employee on-boarding and exiting process and coordinated on-boarding of 35 interns as a part of Interapt’s workforce development program7. Maintained and established guidelines around Interapt's operational systems, including financial, IT, and people management