Jared Fletcher Email and Phone Number
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Transformational Operating Executive with a proven track record of driving growth and scalability (Value Creation) for companies. With my diverse experience and skill set, I specialize in leveraging strategic insights and operational expertise to lead transformational initiatives and foster operational excellence. Throughout my career, I have excelled in cross-functional team leadership, delivering results across various industries - and have helped multiple companies with successful exits and recapitalizations.► Summary of Credentials | Certifications: Six Sigma Black Belt (SSBB) | MBA | Certified Public Accountant (CPA) | Project Management Professional (PMP) | Prosci & Kotter Change Management Certified (CCMP) | Certified Customer Experience Professional (CCXP) | Certified Value Stream Mapping Specialist | Kaizen Leader Certification | Certified in Financial Forensics (CFF) ► Past Exits | Recapitalizations:- Arise Virtual Solutions (PE Portco) -> Multiple Dividend Recapitalizations to Shareholders - Titlezoom (Fortune 200 Subsidiary) -> Lennar (NYSE: LEN) sold Titlezoom to Doma (NYSE: DOMA) - Generate Life Sciences (PE Portco) -> Generate Life Sciences exited to Cooper Companies (NYSE: COO)► Focus Areas:Transformation, Value Creation, Chief of Staff, Cost Out/Cost Reduction, Chief Operating Officer, Strategy, Change Management, Customer Experience, Project Management, Six Sigma, Process Improvement, Sales Operations, Inside Sales, Customer Service, Shared Services, Centralized Services, Business Process Outsourcing, Call Center, Technology, Healthcare, Real Estate, Telecom, Professional Services, Private Equity
Vcg: Valued Consulting Group
View- Website:
- valuedconsultinggroup.com
- Employees:
- 23
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Transformation And Value Creation | Fractional Executive | Business OptimizationVcg: Valued Consulting GroupFlorida, United States
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Consultant (Transformation | Value Creation | Cost Reduction | Project Management | Intern C-Suite)Apollo Global Management, Inc. Aug 2023 - PresentNew York, New York, UsProviding Apollo's portfolio companies with the following: Transformation | Value Creation | Cost Reduction | Project Management | Intern C-Suite services/Chief of Staff via Valued Consulting Group. -
Head Of Transformation/Value Creation | "Hands On" Consultant | Fractional Executive | OperationsVcg: Valued Consulting Group Mar 2022 - PresentVCG specializes in the following Transformational | Value Creation Business Consulting Services (See Offering Document For More Details)Clients include Private Equity Firms (e.g., Apollo Global Management), Venture Capital Firms (BIP Ventures), and small and mid-sized businesses. 1. Strategy and Transformation Projects | Strategic Planning | Turnaround and Transformation Office Management2. Cost Out | Cost Reduction Strategies3. Operations Advisory | Process Improvement/Excellence, Lean Six Sigma/Value Stream Mapping4. Project Management | Change Management 5. Contact Center | Call Center Strategy | BPO (WFM, QA, Training, Inside Sales, Customer Experience)6. Interim Chief of Staff, Chief Transformation Officer
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Vice President Of Shared Service Operations, Customer Experience/Service & Inside SalesGenerate Life Sciences Nov 2020 - Feb 2022Los Angeles, California, UsSOLD --> Generate Life Sciences was sold to Cooper Companies (NYSE: COO). Generate Life Sciences was an International, Private Equity-backed company that helps grow and protect families through reproductive, stem cell, and genetic services.Instrumental in driving the growth needed for the successful exit to Cooper Companies.Oversaw multiple departments of two subsidiaries, specifically California Cryobank and Cord Blood Registry.Departments included: Inside Sales Call Centers, Customer Service Call Centers, Customer Experience, and Shared Service operations. Shared Service Operations consisted of: (i) sales operations and analytics, (ii) agent training and curriculum development, (iii) agent QA, (iv) workforce management, (v) call center technology platform, (vi) shared services, and (vii) process excellence/six sigma. -
Chief Operating OfficerChartspan Medical Technologies 2019 - 2021Greenville, Sc, UsVenture Capital Backed: ChartSpan is a healthcare technology-telemedicine/telehealth company - and the largest business process outsourcing company (BPO) in the Chronic Care Management (CMS) programs. Oversaw/Led the following departments: (i) Human Resources, (ii) IT, (iii) Inside Sales Call Center (patient enrollment, (iv) Clinical Operations (patient services call center), (v) inbound triage call center, (vi) Agent Training and Curriculum Development, (vii) Quality Assurance. Chartspan had close to 200 employees. I occupied the role of advisory member and consultant through 2021.Key achievements:• Led transformation of the Inside Sales Call Center, leading to an increase in revenue of 36% per year.• Introduced technology to scale the recruiting of agents and increase the outbound connectivity rate by 10%.• Drove process improvements, decreasing patient churn by 20%. -
Vice President Of StrategyLennar 2015 - 2019Miami, Fl, UsLennar (NYSE: LEN) is a Fortune 200 homebuilder. Lennar, through various subsidiaries, was also involved in financial services (mortgage, real estate closings & title insurance, property and casualty insurance). I reported to Lennar’s CFO to assist with innovation, transformation, process improvement, and investments.Key achievements:• Built call center for mortgage company yielding over $1M in free cash flow• Restructured contracts for Lennar’s property & casualty company yielding $2M in savings per year.• Worked with Lennar’s executive team and venture capital firm on investments exceeding $1B in value.• Handpicked member of the CEO’s customer experience committee. -
President: Titlezoom (Wholly Owned Subsidiary Of Lennar)Lennar 2017 - 2018Miami, Fl, UsSOLD --> Titlezoom was sold to Doma (NYSE: DOMA) as part of Lennar's exit from the retail real estate closing and title insurance business.Asked to start Titlezoom: TitleZoom, a disruptive startup at Lennar.. TitleZoom’s goal was to be the first US company to digitize the home closing experience, which handed control of the home closing experience to the consumer instead of their real estate agent or mortgage broker. This required an entirely new approach to marketing for this industry, shifting from B2B to B2C, resulting in massive efficiencies and economies of scale.
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Senior Vice President Global OperationsArise 2009 - 2015Miramar, Florida, UsArise is a private equity-backed company that disrupted the call center outsourcing/BPO industry by leveraging work-from-home independent center agents/1099s. Arise services Fortune 500 companies (e.g., Apple, Amazon, Disney) in the U.S., Canada, and Europe. Instrumental in scaling Arise from $30M in 2007 to a 2015 run rate of $211M, including multiple recapitalizations.- Utilized as the CEO’s “chief of staff” to transform or turn around a sub-optimized department and processes.- Led weekly cross-functional meetings between account managers, operations, finance, legal, HR, and IT. -
Chief Marketing OfficerArise 2010 - 2014Miramar, Florida, UsHeld this position simultaneously with the SVP of Operations. Also included overseeing Sales Operations.
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Chief Financial OfficerArise 2008 - 2009Miramar, Florida, UsHeld this position simultaneously with the VP of Strategy and Transformation position.
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Vice President Of Strategy And TransformationArise 2007 - 2009Miramar, Florida, UsCreated and oversaw Arise's Transformation/Value Creation plan and department. Initiatives included creating a shared services operating model, account reorganization, and cutting-edge agent recruiting and training platform.
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Svp Of Operations & General ManagerKent Services 2005 - 2007North Miami Beach, Florida, UsOversaw South Florida Division (250 employees, 25+ clients/properties) -
Manager: Strategy & TransformationAccenture 2001 - 2005Dublin 2, Ie- Strategy and Transformation planning and business case development- Built out and Ran Transformation Office/Value Creation OfficesMain industries = Healthcare & Retail -
Manager: Mergers And AquisitionsEy 1999 - 2000London, GbResigned to pursue MBA
Jared Fletcher Skills
Jared Fletcher Education Details
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Emory University - Goizueta Business SchoolStrategy & Operations -
University Of MiamiAccounting
Frequently Asked Questions about Jared Fletcher
What company does Jared Fletcher work for?
Jared Fletcher works for Vcg: Valued Consulting Group
What is Jared Fletcher's role at the current company?
Jared Fletcher's current role is Transformation and Value Creation | Fractional Executive | Business Optimization.
What is Jared Fletcher's email address?
Jared Fletcher's email address is ja****@****hoo.com
What is Jared Fletcher's direct phone number?
Jared Fletcher's direct phone number is +195439*****
What schools did Jared Fletcher attend?
Jared Fletcher attended Emory University - Goizueta Business School, University Of Miami.
What skills is Jared Fletcher known for?
Jared Fletcher has skills like Strategy, Management, Leadership, Start Ups, Strategic Planning, Outsourcing, Cross Functional Team Leadership, Business Process Improvement, Operations Management, Bpo, Business Development, Call Centers.
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