Jared Nichols's Location
Greater Boston, United States, United States
Jared Nichols's Contact Details
Jared Nichols work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Jared Nichols personal email
n/a
Jared Nichols phone numbers
About Jared Nichols
Detail oriented senior technical leader bringing a wide skill set to the benefit of customers. Nerdy yet personable.
Jared Nichols Work Experience Details
-
Technical Account ManagerStripe Dec 2024 - PresentSouth San Francisco, California, Us -
Principal Customer Success EngineerCarbon Black May 2024 - Sep 2024Palo Alto, California, UsI work with Broadcom's largest and most important customers ensuring they keep their systems safe and secure by utilizing Broadcom Enterprise Security Group's industry leading cybersecurity technologies. I perform value-added engagements such as Technical Assessments, API development workshops, lending product integration advice and hosting Ask Me Anything sessions in order to ensure the customer knowledge is in place to further their success with our platforms and products.I also work internally as a customer advocate across many teams such as Product Management, Engineering/R&D, and Support to make certain our largest customers are satisfied with product direction, product quality, and their support experience. -
Staff Customer Success EngineerCarbon Black Jul 2022 - May 2024Palo Alto, California, UsMy promotion to Staff level recognizes that I am an internal advocate for customers and a technical leader. I use my relationships with Engineering, Product Management, Executive Leadership and others to drive programatic change to ensure customer experience excellence.In addition to my day-to-day technical account ownership I am tasked with team technical enablement, content creation of whitepapers and whiteboarding sessions, and API evangelism.In November 2023 VMware and Carbon Black were acquired by Broadcom
-
Senior Customer Success EngineerCarbon Black Nov 2020 - Jul 2022Palo Alto, California, UsKeeping customers safe from cyber attacks. I am charged with technical ownership of Carbon Black’s largest accounts to ensure that they renew their SaaS subscriptions year over year, ideally through multi-year agreements. Deep technical understanding of Carbon Black’s product portfolio and cyber attack trends allows me to serve as a trusted advisor to our customers, whether I am engaging with a CISO or IT Security analyst with their fingers on the console. A true explainer at heart, I thrive when a customer needs deep technical guidance and can benefit from the expertise I can lend.
-
Strategic Success ManagerCarbon Black Mar 2018 - Oct 2020Palo Alto, California, UsEnsuring Carbon Black's biggest, highest revenue generating customers are smart, secure, and successful.Responsible for keeping customers up to date with where our strategic direction is headed, advocate on customer's behalf internally so that our roadmap meets their needs, coordinates internal resources available to the customer that will ensure success, create and sustain executive-to-executive contact between customer and Carbon Black. Ensures Carbon Black's largest customers renew their investment with us year after year2018 - Recipient of CB Impact AwardCalendar 2019 responsible for bringing in USD $5.2M in Annual Reoccurring Revenue (ARR), USD $7.5M in Total Contract Value (TCV) via multi-year agreements, and USD $1M in new business.In October 2019 VMWare acquired Carbon Black, which subsequently became VMWare’s Security Business Unit
-
Freelance WriterFormula 1 Explained Jul 2020 - Jul 2023My passion for motorsports and technical topics marry especially well with my ability to describe highly technical matter in a way anyone can understand. Freelance writer for motorsports blogs, copywriting, and other engagements.
-
Podcast HostFormula 1 Explained Jul 2018 - Sep 2021Taking my love of Formula 1 and explaining the basics for those curious about the sport or who are new to it.
-
Customer Success ManagerBigtincan Jun 2017 - Mar 2018Waltham, Massachusetts, UsCustomer advocate, trainer, and guru. I guided customers on their platform adoption, advised how they could improve adoption and user experience, and took feedback on how we could improve the platform. -
Senior Systems EngineerBigtincan Jun 2016 - Jun 2017Waltham, Massachusetts, UsI moved to the best mobile content delivery platform and helped customers ensure their users have the right content at the right time.I assisted our sales teams on technical matters critical to prospects as well as helped get those prospects up and running with Bigtincan should they have a trial. Training is one of my favorite activities and I expanded on that role at Bigtincan by moving to the Customer Success TeamAward recipient for 2016 Top Performer.
-
Senior Systems EngineerApple Apr 2013 - Jun 2016Cupertino, California, UsI returned to Apple after a decade roaming the IT landscape and was challenged to get IT departments to stop saying "no" to their users. The days of the IT department saying, "Thou shalt" are over and it's time for IT to enable their users to get their jobs done with new and innovative tools and then get out of the way.The relatively easy part of my job was technical in nature. I ensured that my customers were successful with their implementations of Apple technology. I interfaced with my customers' SMEs and provided them with expertise and access to the services and support that they needed to ensure success. The more challenging but more rewarding part of my job was talking to directors and C-level folks to drive it through their heads that the old IT way of doing things is dead. Progressive companies have discovered that IT should be an enabler of the workforce, not the department of 'no.' Companies can transform their business to be more nimble and proactive instead of slow and reactive; all of this can begin with IT.I've worked with some of the biggest and well known companies and brands in the world with their implementation of Apple products as well as inspiring them to use Apple products in new ways. I was charged with inspiring, educating and enabling my customers to succeed. I was based out of my home and I have been given a lot of latitude and independence.This required me to stay on task and focused on my goals at all times. -
Principal Mac Os & Ios EngineerFidelity Investments Feb 2012 - Mar 2013Boston, Ma, UsI was responsible for crafting the FMRCo Apple strategy. When I arrived some Macs were in the environment but there was zero management of the systems. Within 9 months I had deployed a global support infrastructure to deploy and manage Macs anywhere in the world that Fidelity operates. Fidelity now has hundreds of Macs on 3 continents managed with full disk encryption and Active Directory integration.I also was brought onto the Emerging Technologies team where I was responsible for keeping my eyes on the horizon and seeing what technologies could be applied to Fidelity. Things like wireless displays, cloud-based file synchronization, BYOD and other are now being addressed. -
Desktop EngineerMit Lincoln Laboratory Jul 2008 - Feb 2012Lexington, Ma, UsAt MIT Lincoln Laboratory I was the senior Mac Desktop Engineer. I was generally responsible for the Mac population in a high-security Department of Defense research environment. Day-to-day duties included creation of system images, deploying patches to managed systems, vetting new products for the platform, vendor management and more.Secret level US Department of Defense security clearance held. -
Support AnalystLockheed Martin Jun 2007 - Jul 2008Bethesda, Md, UsI was a subcontractor at MIT Lincoln Laboratory and provided front-line help desk level support to users in a high security DOD research environment. Within a year I proved my chops and was hired on as the senior Mac Desktop Engineer. -
Support SpecialistNew England Conservatory Apr 2005 - Apr 2007Boston, Ma, UsIntegral member of team responsible for multi-tiered help desk support. Responsible for support of Windows 2000/XP and Mac OS X clients with typical mainstay software. Completely overhauled Mac hardware on campus to a standardized hardware system and overhauled Mac support through training of fellow staff. Integrated Mac clients into Microsoft Active Directory including network home folder storage. Responsible for student, staff and faculty training as well as creation, maintenance and distribution of Norton Ghost and Apple ASR standard computer images. Implemented Apple-based software distribution system for software updates and 3rd party software that included reporting features to remain license compliant. Also responsible for consultation with Director of Information Technology Services for policy and purchasing decisions, research, project planning, implementation and post analysis. -
Mac GeniusApple Aug 2001 - Aug 2004Cupertino, California, UsOpened the 6th Apple Store - there's a few more than that now!Front line assistance and technical support for customers including repair of their computers. Kept meticulous records of customer contact and repair of computers. Served as presenter for product demonstrations and how-to sessions. Extensive experience with Mac & Windows integration. Responsible for training other Mac Geniuses and interviewed Mac Genius candidates to ascertain level of knowledge on topics vital to the position.
Jared Nichols Skills
Windows
Active Directory
Mac
Integration
Computer Hardware
Jamf Software
Casper Suite
Casper
Packaging
Project Management
Os X
Mac Os X Server
Servers
System Deployment
Technical Support
Windows Server
System Administration
Tcp/ip
Ios
Enterprise Software
Software Installation
Security
Network Security
Technology Management
Mysql
Mdm
Mobile Device Management
Airwatch
Mobileiron
Shell Scripting
Macos
Swift
Technical Product Sales
Technical Sales Presentations
Sales Presentations
Technical Documentation
Systems Engineering
Sales Engineering
Pre/post Sales Engineers
Customer Success
Training
Technical Training
Technical Product Training
Apple Software
Linux
Ubuntu Server
Ubuntu
Secure Shell
Tls
Secure Sockets Layer
Jared Nichols Education Details
-
University Of Massachusetts LowellManagement Information Systems
Frequently Asked Questions about Jared Nichols
What company does Jared Nichols work for?
Jared Nichols works for Stripe
What is Jared Nichols's role at the current company?
Jared Nichols's current role is I do nerdy things @ Stripe.
What is Jared Nichols's email address?
Jared Nichols's email address is ja****@****are.com
What is Jared Nichols's direct phone number?
Jared Nichols's direct phone number is +197850*****
What schools did Jared Nichols attend?
Jared Nichols attended University Of Massachusetts Lowell.
What are some of Jared Nichols's interests?
Jared Nichols has interest in Human Rights, Science And Technology, Education, Health.
What skills is Jared Nichols known for?
Jared Nichols has skills like Windows, Active Directory, Mac, Integration, Computer Hardware, Jamf Software, Casper Suite, Casper, Packaging, Project Management, Os X, Mac Os X Server.
Who are Jared Nichols's colleagues?
Jared Nichols's colleagues are Li (Anya) Ma, Luke Ruha, Keshav Chakrapani, Victor Hsu, Angie Cl, Alwin Mathew, David Graus.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial