Jared Forney Email & Phone Number

San Francisco, California, United States

Responsible for 20x growth of research resources in the last five years, defining Research Operations duties and responsibilities as a net-new role in the organization.Built the entire research repository for product organization, including cross-functional buy-in, migration of 2000+ hours of research interviews, and development of rollout strategy.Established end-to-end researcher workflow for recruitment, consent tracking, scheduling, and incentive disbursement to promote efficiency and cost savings.Evaluate new tooling for the research team, including procurement, security review, and vendor management.

San Francisco, California, United States

San Francisco, California, United States

Conducted primary qualitative research across Okta's entire product platform, including interviews, moderated and unmoderated usability testing, cognitive walkthroughs, card sorting, and tree testingSupported and onboarded new researchers to the team, including access to tooling and resources, as well as engagement with stakeholdersServed as research lead for project with executive-level oversight, conducting primary generative and exploratory studies

San Francisco, California

San Francisco, California

San Francisco, California

Conducted qualitative research (semi-structured interviews, contextual inquiry, card sorting, etc.) on both borrower-facing and internal products, compiling feedback into condensed actionable summariesAnalyzed information architecture of front-facing borrower experiences, and restructured sitemaps based on observed user behaviorCollaborated with product managers on specification documents utilizing user stories derived from prior research, and provided recommendations for potential design directionsProvided design team with industry-specific context via competitive research, and promoted holistic understanding of the mortgage process originating from internal project work

San Francisco Bay Area

Performed competitive audits and UX pattern analysis for new feature development Collaborated with design and engineering teams to establish user flows and information architecture for core application Assisted with restructuring of entire email notification system for application, as well as design of integral in-house monitoring tools

Bloomington, In

Conducted exemplar research and user feedback analysis on core Indiana University systems and services, including class planning and schedulingDesigned wireframes and mockups to present to development team for implementationCo-presented workshop on information architecture and card sorting methods for Indiana Statewide IT Conference

Bloomington, In

Prototyped and fabricated three critical designs for eventual deployment into the field as part of grant work for the Intel Science and Technology Center for Social ComputingOutlined and drafted deployment plan for six month research study, including documentation, subject recruitment and data collection protocolsDeveloped preliminary concepts and iterations for a future research study

Bloomington, Indiana

Supported essential technical services for eight Indiana University and fourteen Ivy Tech campuses statewideProvided phone, email, chat, and in-person support to customers via combination of remote access software and on-campus help desk troubleshooting

Washington D.C. Metro Area

Drafted and filed essential legal documents for federal cases for the Fraud and Public Corruption SectionDesigned and implemented new office-wide application for generating federal grand jury and trial subpoenas, reducing production time from 30 minutes to 3 minutes

Washington D.C. Metro Area

Conducted daily media research for internal distribution to analystsAssisted in preparing reports and polling materials for meetings with clientsMonitored and reviewed phone bank polls in real-time for quality assurance purposes

Updated and maintained database for Representative’s homepage using iConstituent software prior to official launchManaged office workflow using Lockheed Martin’s IQ program and attended relevant software training sessions

Performed policy research on higher education issues for Representative Jeff Smith (D, 93rd Assembly District) Fielded constituent contacts and media analysis from citizens of the 93rd District

Surveyed faculty in educational institutions throughout Wisconsin regarding textbook selection, data was used in support of eventual national legislation (HR 4137)Built contacts with student organizations throughout the UW system (such as the Associated Students of Madison) and with deans and administrators throughout the universityWorked to establish open-source textbooks model on UW campus

Maintained two separate computer labs (over 40 machines and a print server) and provided technical support to law students, faculty and other patrons of the law library

Researched and implemented new system for more efficient communition between legal observers during protests by utilizing networked Twitter accounts to replace legacy two-way radio system

Master'S Degree, Human Computer Interaction/Design

Activities and Societies: Interaction Design Association (IXDA) - Bloomington

Bachelor Of Arts, Political Science, Global Culture

Activities and Societies: Wisconsin Public Interest Research Group (WISPIRG), ACLU of Madison, UW Cycling Club