Jared Goodman Email & Phone Number

Serve as the primary point of contact for customer inquiries and complaints via email and live chat.Receive average 50 contacts per shift: up to 25 emails and 30 chats. Solve the following issues:-Technical (missing account balance or bonus money)-Glitch (frozen casino games)-Account detail updates (phone number, address, email)-Payment method inquiries (deposits, withdrawals)-Bet settlements (sports betting inquiries)Participate as an active team member to find the best solution to all inquiries with a positive commitment to excellence.Manage daily responsibilities according to company guidelines and objectives.Escalate specific situations/problems such as updating account information, technical issues and sports betting to the appropriate department for resolution.

Explained YMCA/Scottsdale membership rules and fees to clients in person, email and by phone.Ensured all membership / database information was accurate.Sustained membership by resolving account inquiries, signup registers and equipment concerns. Worked as a team member to provide support and guidance to all members.

Scottsdale, Arizona, United States

Provided effective customer and client assistance to VIP bidders and personnel. Served as greeter and provided information that included area designated for bidding, information needed for bidding, and answers to other concerns.Followed all company bidding guidelines and/or rules.

Seattle, Washington, United States

Analyzed game film using Atavus software. Data analyzed based on angle of tackle, make or miss, and number of tackles, etc.Provided clients with tackling information with the objective of getting a player to tackle safety without using his head, thus preventing concussions.Examined films and provided clients with up to two reports.Followed company manual by returning reports at the end of each week.

Phoenix, Arizona

Coached athletes on performance, nutrition and personal goals.Lead on-court basketball drills for 6th grade players up to incoming college freshman.Improved basketball skills and coached an athletic mindset.Executed daily responsibilities and goals with accuracy and efficiency.

Phoenix, Arizona, United States

• Managed responsibilities that catered to hundreds of people at each event.• Delivered exceptional customer service to all patrons.• Created an effective marketing & advertising strategy for sponsors.

Certificate, Applied Business Data Analytics

Bachelor Of Arts - Ba, Business

Activities and Societies: Member of Sports Business Association (SBA)