Jared Griffin Email & Phone Number

Phoenix, Az, Us

Ames, Iowa, Us

• Expertise and know-how on IAM infrastructure, initiatives, cloud/on-premise environments, and integrations.• Technical knowledge of identity access management protocols SAML 2.0 and SCIM 2.0, multi-factor authentication, conditional access policies, and other security controls.• Implement authentication and provisioning solutions (SSO/MFA/SCIM/RBAC) as both Identity Provider and Service Provider across multiple platforms (Okta, Azure, ADFS, SecureAuth, SailPoint, etc.).• Discuss and understand application security controls (session timeout, authentication criteria, domain restrictions, IP restrictions ,etc.) to ensure customer's are compliant to security policies and procedures. • Assist customers with SDLC and change management processes.• Work with software and support engineers to resolve technical issues related to Identity Access Management using SAML tracers, Splunk logging, UAT/Dev environment use case testing, Postman API Javascript, etc.• Experience with ServiceNow, Zendesk ticketing systems. • Collaborate with product and delivery managers, UX and UI designers to release IAM feature enhancements.• Create lower level environments to perform POC and UAT for customers regarding IAM solutions (SSO/2FA/SCIM) and security features (BYOK, session timeout, IP restrictions, etc.).• Develop and publish internal knowledgebase articles for enterprise support and guides for customers.• DOJ Certified

New York, Ny, Us

• Process identity access management requests for hard token through ITIM provisioning and IBM Tivoli Identity Manager and maintained through Safeword Premier Access.• Provision Arcot soft token roles and entitlements through Sailpoint IdentityIQ and ServiceNow.• Provide end user support (around 70,000 globally) and troubleshoot compatibility issues with several SSL VPN clients such as Cisco AnyConnect and Juniper.• Investigate remote access issues regarding AMEX and Third-Party assets using Mac and Microsoft OS platforms.• Troubleshoot Arcot Soft Token and OKTA OTP issues with mobile devices.• Working knowledge of IT networking product solutions, distributed computing systems, firewalls, and enterprise directory services such as Active Directory. • Troubleshoot access issues for end users leveraging EPV and Citrix for E3 production assets.• Determine course of action on uncommon/unique requests regarding remote access security.• Provide assistance and support as requested to Security Engineering and Network Engineering.• Act as an escalation point and liaison between American Express and IBM for remote access server incidents.• Respond to Sev2 and Sev1 incidents while on 24/7 on-call rotation.• Create and publish technical knowledge case articles to support level 1 Help Desk team with multi-factor authentication issues regarding remote access, VPN, EPV, and Citrix.• Collaborate in a project environment to test and help implement OKTA (CaaS) along with tracking enrollment, usage, and deployment globally.• Led project to move 3rd party users (~3000) from Juniper to Okta authentication.

Phoenix, Az, Us

• Act as the main point to assist carriers with Phoenix and Sacramento delivery inquiries and requests. • Ensure shipments are being made in accordance to schedules, forecasts, unload times, dock type, and inventory guidelines in order to maintain a healthy out-of-stock condition and warehouse operation. • Proactively resolve day-to-day scheduling issues that may impact internal or external customers. • Maintain communication with warehouse staff to verify that it has sufficient space for incoming deliveries. • Research and problem solve missing or late purchase orders for the west coast to confirm all purchase orders have been scheduled according to due dates and inventory guidelines.