Jared Grimes Email & Phone Number

Watseka, Il, Us

Gibson City, Illinois, United States

-Collaborate with the interdisciplinary team to develop, review, and ensure compliance with facility policies, resident care, and quality of life standards, while meeting state and federal regulations.-Conduct psychosocial assessments, document residents' progress, and develop care plans to address social, emotional, and psychological needs, including providing therapeutic interventions and support for residents and families.-Lead efforts to promote resident rights, prevent abuse, and foster self-advocacy among residents, families, and staff, ensuring a proactive approach to improving quality of life.-Coordinate discharge planning and make referrals to appropriate services, while educating residents, families, and staff on rights, responsibilities, and available resources.-Provide staff training on social work roles, cultural diversity, aging, disability issues, and resident rights, and supervise social work students in accordance with school guidelines.

Remote

-Independently managed and resolved over 1,200 support requests annually from initial inquiry to successful completion via phone, video chat, and email, consistently achieving a 98% customer satisfaction rate.-Served as the primary point of contact for escalated issues, resolving 97% of complex problems within 24 hours while maintaining a professional and empathetic approach.-Co-led a cross-functional team of 15 members to successfully launch a product, driving $1M in sales within the first year through strategic planning and flawless execution.-Conducted a thorough analysis of merchant needs and service capabilities to define precise project scopes, managing relationships with over 500 merchants and boosting product adoption by 25%.-Championed customer needs within the organization, maintaining comprehensive records of over 1,000 interactions, and leveraging customer feedback to propose and implement enhancements that improved support processes by 20%.

Greater Seattle Area

-Facilitated seamless interactions with a diverse range of personalities, ensuring clear, productive exchanges, which led to a 18% reduction in communication-related delays.-Mentored and onboarded 10 new employees, promoting adaptability and a positive team culture, which reduced their integration time by 30% and increased overall team efficiency by 15%.-Oversaw client relationships and business development efforts, consistently a top scoring team member, surpassing annual service metrics and goals through strategic engagement and proactive support.-Partnered with local government personnel and training staff to stay aligned with industry trends, ensuring that team practices and skills remained cutting-edge and relevant.

Seattle, Washington, United States

-Executed comprehensive discovery sessions with clients, accurately identifying their needs and tailoring solutions, significantly enhancing the organization and positioning of the brand as an industry leader.-Coordinated follow-ups with clients post-job completion, ensuring exceptional service and maintaining a 97% customer satisfaction rate.-Drove a 17% increase in business volume by consistently boosting referral rates through strategic relationship-building and exceptional service.

Seattle, Wa

-Proactively evaluated, clarified, and validated client needs, fostering and maintaining robust international relationships to deliver and elevate top-tier executive treatment standards.-Strategically forecasted and analyzed account metrics, leveraging historical data to drive actionable insights and enhance future performance.-Spearheaded client management and targeted business development strategies to consistently achieve and exceed company service objectives.-Surpassed assigned sales targets through exceptional performance, resulting in substantial and profitable sales growth.-Led comprehensive investigations into fraudulent activities, achieving a 15% reduction in negative incidents and enhancing account security.-Partnered with senior management and training personnel to ensure the organization remains at the forefront of industry trends and best practices.-Collaborated with software development and IT teams to refine and advance the customer experience, driving continuous improvements and operational efficiency.

Seattle, Washington

Later acquired by Brookdale Senior Living in August 2014.-Acted as the primary liaison for inquiry calls and emails from families exploring Emeritus communities, including Independent Living, Assisted Living, Memory Care, and Skilled Nursing Care, ensuring a responsive and informative experience.-Performed in-depth consultations with families to accurately assess their needs and align them with the most suitable services and solutions, facilitating informed decision-making.-Efficiently coordinated and scheduled community visits, working with sales teams, arranging comprehensive nurse assessments, and organizing home safety checks to provide a seamless experience for prospective residents and their families.-Led and mentored the Family Advocate Team in Seattle, delivering targeted training and process improvements to optimize team performance and operational efficiency.-Revised and enhanced marketing materials and tools across various platforms such as Excel, Word, and Interactive Intelligence, ensuring they are up-to-date and effective in supporting team objectives.-Drove strategic innovation for the Emeritus Brand, capitalizing on the company’s leadership in senior living solutions to strengthen market presence and enhance brand differentiation.Key Achievements:-Key player in developing one of the senior living industries most successful in-house contact centers that revolutionized and influenced the way the industry operates today.-Integral part of a six-billion dollar merger between two of the largest senior living companies and two contact centers.-Helped the Family Advocate/Senior Living Advisor team grow from a start up in 2013 with a staff of 8, to a department with 60 Advisors.-Contributed to an industry record, 25% move-in percentage from a contact center for 2014.-A contributing member of the advisory board for the implementation and adherence to Quality Assurance.

Tukwila, Washington

• Handling customer service for a fast paced, sales driven environment. • Assisting management to coordinate large inventory moves. • Visual organization of the stores departments, based on interest of intended demographic to gain sales. • Team building/Team management. • Completion of end of day paperwork, deposits and inventory reconciliation.

Kent, Washington

• Managed and implemented marketing strategies and materials to maximize effectiveness of the store brand. • Handled delivery and shipment of orders while managing stock-on-hand inventory. • Assisted directors from Band, Choral and Orchestra organizations in the planning of repertoire for concerts and other miscellaneous performances. • Worked closely with partner organizations to facilitate successful conventions and music reading sessions, both at the state and regional levels. • Partnered with International publishers to obtain out of print or hard to find music. • Responsible for overall aesthetics, cleanliness, and organization of the store. • Maintained strong online presence as the industry leader in retail sheet music sales through effective customer interactions and online inquiries

Educational Leadership And Administration, General

Bachelor Of Science - Bs, Music Technology