Selected to a committee tasked with creating a new position within the company of Assistant Buyer to establish guidelines for long-term goals and objectives in addition to day-to-day tasks. Assist vendors with day-to-day needs while working to increase sales and profitability on the company website. Onboarding new vendors to our website, working as the liaison between the vendor and multiple departments within the company throughout the entire process until completion. Working with C-Level executives to improve the overall profitability of the company by identifying gaps in product assortment, negotiating lower product costs, and signing vendors onto our trade and PPC programs.Took the initiative to analyze processes of multiple departments across the company to identify opportunity for more streamlined solutions specific to each department. Using advanced Excel functions and applied Visual Basic for Applications knowledge to code and create Excel macros that drastically reduced labor hours spent on time consuming tasks. Responsible for presenting, implementing, and training solutions to the Buying team and continue to provide ongoing training, support and troubleshooting for these solutions.

Managed a high-volume customer service workload and consistently met performance benchmarks in speed, call volume, and client satisfaction.Handled “escalated” inquiries where the company failed to meet the client’s expectations; maintained composure and exceeded client’s expectations on many occasions.

Qualified sales leads based upon specific lead qualification criteria and made cold calls to prospective clients.Onboarded design and service professionals on the Houzz platform while building value around our Houzz local marketing opportunities.Developed superior customer service relationships with clients and worked directly with our team of Account Executives to refer them to our paid advertising program.

Managed local accounts and built customer relationships as well as prospecting and performing local sales calls.Coordinated shipments with suppliers to maintain sufficient inventory levels and ensure timely deliveries.Conducted cold calls with manufacturing, maintenance, construction, job sites and other industrial accounts.

Assisting with physical inventory counts.Managing inventory.Receive all incoming shipments. Process all shipments out to return centersKeep all inventory paper records required for store audits. In charge of merchandising updates. Prepare demo phones for display on the sales floor.