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Regional Director (Master Franchisee) Dec 2012-PresentCo-owner of 5 state territory of Colorado, Wyoming, Montana, Idaho, and UtahInterview prospective franchisees and facilitate the sales of franchises.Oversee the training and initial support of new franchisees.Support existing franchisees in the territory regarding marketing, sales, and business operations/leadership.Collaborate with Corporate staff and other RDs on RD/Franchisee initiatives. Franchisee Dec 2012-Dec 2018Owned and operated 3 franchise territories covering Junction City/Manhattan/Topeka/Lawrence/Kansas City, Kansas.Managed sales team to identify, prospect, and onboard new clients.Created and executed marketing strategies for each individual territory. Scheduled and supervised staff to complete weekly audits of liquor and beer inventory.Consulted with clients and made recommendations of business policies and procedures to increase profitability. Tracked and reported metrics of clients, operations, and sales teams to manage/recognize performance.Corporate Trainer Jun 2014-Oct 2019Facilitated 5-day new franchisee training for North America with Corporate driven curriculum. Collaborated with Corporate staff to ensure class/travel information was delivered to students.Facilitated the welcome dinner on Day 1 of arrival and site visits with local franchisees.Provided feedback and assisted with improvement/development of new curriculum.Presented to corporate employees, RDs, and franchisees at Annual National Franchisee Conventions.

Supported 7 Training Centers and the Quality Assurance operations within the Mountain and Midwest Regions. Innovated and implemented new concepts to improve customer service through new technician training philosophies. Worked with project teams to create, plan, and execute strategies designed to improve the internal customer experience while visiting the centralized training centers. Created "on-the-job" training program for technicians based on the installation and troubleshooting processes. Created certified "Field Coach" process to identify traits in technician trainers in order to create more effective, productive, and customer focused trainees.

Manage administration, operations, training, and installation activities in multiple locations; Oversee 85 employees in service and operations in multiple states(CO, WY, and NE) while actively staffing to 126; Manage $6.5M budget; Consistently ranked in the top 10 offices in the nation out of 77 based on performance metrics; Coordinate and support external resources through training and consistent communication to ensure highest level of customer service; Location and management staff is utilized to support and train in process management and leadership; Leveraged as a “Subject Matter Expert” for company based initiatives.

Implemented business plan that integrated Budget Truck Rental and Dish Network products; Identified vendors and negotiated pricing structures; Hired, trained, and managed up to 15 employees; Created marketing materials and reviewed ad proposals; Assisted customers in planning and organizing relocations by leveraging Budget Truck Rental products; Oversaw business finances with annual revenues in excess of $250k; Educated employees on future product roll-outs and technical updates; Supported Dish Network and Dish Network retailers as an external business partner adhering to quality standards and ensuring positive customer experiences.

Managed installation activities; Oversaw up to 75 employees over a three state area (CO, WY, MT); managed $1.5M budget; Met internal hiring and operational goals; Identified strategically based opportunities to increase productivity through improved logistics.