Jared Herbert Email & Phone Number

Madera, CA, US

Fresno, California Area

• Work with other departments to identify market needs, optimize product performance, and establish market strategy
• Create system validation testing procedures and schedule releases for new products, product development projects, and software releases to ensure product functionality and performance is within product specifications
• Develop, document, and oversee system integration workflows and quality assurance procedures with the integration of third-party vendor products
• Improve product line reliability as well as local and remote support efforts by scripting common diagnostic procedures, creating DOS-based and Windows PE-based PC restoration techniques, and virtualizing test.
• Implement multiple product lines with customized security policy configurations including DIACAP requirements

Torrance, CA

• Provide phone, remote, and on-site technical support of electrical, mechanical, networking, and DICOM issues throughout the United States and Canada to field service engineers for Shimadzu Radiographic and R/F products.
• Conduct OEM training courses to field service engineers, teaching them to effectively install and maintain Shimadzu products
• Develop classroom and online OEM training curriculum and product installation guides for field service engineers
• Create field announcements and bulletins to alert field representatives of new technical releases
• Establish methods to efficiently analyze operating system and specialized application logs to assess the system condition and precisely determine the nature of software issues.

Torrance, CA

• Managed local service contracts by servicing and maintaining radiographic, fluoroscopic, and vascular X-ray systems in clinics and hospitals in the greater Los Angeles area
• Diagnose issues to the component level of analog, digital, and high voltage circuits, precisely determining and resolving the problem using product schematics and electronic test equipment
• Assembled and integrated third party vendor products into our product line and developed improved installation workflows.

Irvine, CA

• Provided product information, operational assistance, and troubleshooting techniques for customers, distributors, and new employees
• Administrated production processes and QA, ensuring timeliness and accuracy of products
• Oversaw various research projects and new product designs for material processing applications with semiconductor laser devices
• Trained employees in quality assurance inspection procedures and regulations
• Streamlined procedures for returned merchandise by developing standardized inspection and repair processes
• Increased efficiency of service and support department by developing a customer management database to track and report issues to enhance product reliability and improve the customer experience

Master'S Degree, Electrical And Electronics Engineering

Bachelor'S Degree, Electrical And Electronics Engineering

President’s Scholar – Full four-year academic scholarship