Jared Jacobson Email & Phone Number

Roswell, GA, US

• Modified Cart Override web page with a New Section to add additional Fees for Boarding Passes, Overweight and Oversized Bags. This is a system that is used by Call Centre Agents, Finance and Accounting personnel. There.
• Modified Cart Override web page with a New Section to add additional Fees for Boarding Passes, Overweight and Oversized Bags which increased yearly profits by over 45 M+.
• Enhanced 37 Web pages for new Hotel Brands by gathering requirements for UI enhancements.
• Created 25 Features in Jira on both the UI/UX and Functional side, to translate wireframes into User stories which enabled developers to have 10% fewer code errors.
• Facilitated Sprint Planning and Sprint Grooming sessions which enabled developers and QA staff to better understand requirements. Lead Backlog Refinement Meetings
• Worked with development to fix bugs and enhancements in UI which enabled team to fix over 40 issues in 1 month.

• Worked on a new pricing system using Agile methodology, which improved capabilities, data, insights and efficiencies 20% by replacing old Demantra system with a Vistaar Cloud Tool (SAAS).
• Developed Epics, Features and User Stories to integrate MDM Informatica and Vistaar using Jira.
• Customized Korber WMS solutions to provide accurate visibility into inventories with multi-SKUs.
• Worked with Material Handling Equipment to achieve 15% automation.
• Worked with WMS in warehouse fulfillment and shipping applications.
• Participated in all Scrum sessions, Sprint Planning and Sprint Reviews.

US

• Worked on an Agile Telecommunications Project to set up new telecommunications service for customers
• Developed Features and User Stories to integrate upstream and downstream applications.
• Used Jira, SharePoint, and Confluence to write new features, prioritize backlog and create user stories.
• Focused on how agents will work with customers to transfer their service from Lumen to BrightSpeed.
• Participated in all Sprint Planning, Sprint Reviews, Sprint Retrospectives, and Feedback sessions.

Milwaukee, WI, US

• Developed Epics, Features, and User Stories relating for Hierarchy, survivorship applications.
• Wrote User Stories centered around Extraction of Data, Transforming Data and Loading Data into target Database.
• Developed Governance and Survivorships User’s Manual for Data Stewards to understand the data flow.
• Used Jira, Confluence and Miro to Frame new features, prioritize the backlog and estimate user stories.

Atlanta, GA, US

• Responded to RFP’s and worked with SME’s to gather requirements and create client solutions, in order to win additional Healthcare contracts.
• Involved in all aspects of the Software Development Life Cycle.
• Worked with clients and business partners to develop storage solutions for COVID-19 vaccine and medical supplies.
• Developed and presented Business Requirements Documents to UPS HealthCare team.
• Helped UPS Healthcare achieve 135% over revenue budget for 2020.
• Used SharePoint to store all documents.

• Lead 5 other BA’s and offshore development teams to create a new portal for ExpressJet Airlines which enabled them to carry on all maintenance and flight operations as a regional airline.
• Involved in all aspects of the Software Development Life Cycle involving Flight Operations, Flight Scheduling and Ticket Purchasing.
• Analyzed and developed over 125 User Stories to describe business behavior.
• Developed UX/UI screens for 75 web-based applications to assist in the Marketing Strategy.
• Managed, processed and analyzed large data sets to create new business opportunities.
• Maintained the PIM product data which included images and assets.

Atlanta, Georgia, US

• Managed a 1.2 MM project working with agile development team to create a mobile portal to standardize the software delivery process within GPC in protect the confidentiality, integrity and availability of GPC’s.
• Led and facilitated requirements gathering sessions with executive level business stakeholders, and developers to extract business rules, functional, nonfunctional and system requirements.
• Used Field service management software to deliver effective onsite service by tracking requests, managing personnel and maintaining visibility into operations.
• Used Salesforce CRM to analyze reports which helped manage user profiles.
• Created Process Flows, Entity Relations Diagrams, User Stories and Test Scripts for 3 development teams.
• Used OneDrive to create and manage all communication between stakeholders across the GPC enterprise.

Atlanta, Georgia, US

• Part of an Agile team supporting and managing the SNAPP Boarding re-write, which will improve the SNAPP mobile application that scans passenger boarding passes at the gate.
• Lead process redesign workshops to elicit process requirements, developed As Is and To Be process maps and managed process change. Created Process Flows, Entity Relations Diagrams, User Stories and Test Scripts.
• Created new business rules and processes which enhanced the searching and purchasing of tickets using eCommerce web sites.
• Developed new ecommerce applications which helped international travelers convert currencies for purchasing.
• Worked with development team and the business to develop and manage the SNAPP Boarding Package Schedule.
• Led requirements gathering sessions with business stakeholders and developers to extract business rules, functional, nonfunctional and system requirements.

• South Eastern Data Cooperative – Atlanta, Georgia 7/2016 – 10/2017Product ManagerCollaborated with senior management and developers to design UI screens for web based and mobile platforms.
• Designed and Developed UI mockups for Mobile Web accounting apps using the “Just In Mind” tool.
• Cleaned database used for Salesforce customer relationship management system.
• Created reports using Salesforce CRM which improved business relationships with customers.
• Developed As Is and To Be process maps. Created 10 measures to provide performance feedback.
• Created Use Cases for Manhattan Associates WMS system. Configured Inventory Need Types, System Directed Put-away, Wave Management Process, Picking, Packing, Allocation, Replenishment, and Shipment Invoicing.

• Part of an Agile/Scrum team from charter to implementation of a Desk ID Expansion project which allowed delta dispatchers and sector managers in the Operations Control Center to manage 20% more flights.
• Worked with the Project Manager to develop timelines for all phases of the project.
• Managed the relationships and expectations of business partners, vendors, and subject matter experts.
• Lead weekly status meetings with SOA technical teams and business partners. Developed and evaluated system alternatives to changes made by management.
• Created Visio diagrams for the business and development team to understand the relationships between systems.
• Helped conduct and support user acceptance testing.

Dallas, TX, US

• Part of an Agile team that is using the Rally tool to design and develop software for a Business Intelligence Project using MicroStrategy and Business Objects which will enable executives to use Big Data to make better.
• Participated in Scrum daily stand-up meetings and facilitated client meetings with upper Management.
• Created and managed User Stories and Defects using the Rally tool. Kept team of 9 informed of changes during each Sprint. Used SharePoint to manage all documentation.
• Delivered requirements and User Stories as defined by the client.
• Conducted face to face and teleconference meetings with management team to facilitate JAD sessions.

Atlanta, Georgia, US

• Part of a team from conception to completion of the new Delta.com ecommerce web site and mobile application platform for android and apple devices that has helped to increase revenue. and market share.
• Completed Business Requirements Document for the technical infrastructure and Physical Architecture of the project and used SharePoint to manage the information.
• Used Deltamatic to help develop test reservation data and create PNR’s for Usablenet and QA testers.
• Used Business Process Modeling (BPM) life cycle to define, model, analyze, improve, and control new processes designed to improve the efficiency of the delta testing environment.
• Worked with QA team to develop detailed Use cases for shopping and booking application.
• Facilitated meetings wiyh QA, Testers, Infrastructure staff and developers to develop efficient test labs.

Norcross, GA, US

• Completed the software / hardware, technical requirements and business rules for a SOA, Oracle Master Data Management project that increased the efficiency of customer service 40% by having one golden source of records.
• Analyzed and improved reports generated by CRM system.
• Designed web applications using XML to interface with other systems.
• Participated in design reviews and acted as a liaison between business and 4 development groups.

Atlanta, GA, US

Ms, Computer Science

Pmp, Project Management

Certification, Six Sigma Green Belt

Certificate, Business Analysis

Ba, Computer Science

Computer Science, Mathematics

Ms, Computer Science

Six Sigma Certification

Education record