Jared Krall Email and Phone Number

Responsible for Managing Metro E Ethernet, EPL, ENS projects from post sales through activation. Provide customer main point of contact throughout project lifecycle while managing risk, cross functional team deliverables and timelines.• Manage Orion and Century order funnels, including multisite customers with multiple products. • Sole Hybrid CPM on team generating installs for multisite as well as multiproduct customers• Collaboration with sales, engineering, and construction team members to ensure order flows accurately and efficiently through completion. • Drives customer loyalty by providing project timeline updates along with risk mitigation.• Pull, scrub and send weekly PTD Mismatch report to direct team for their visibility and improvement.

-Provided mentoring, coaching and career development to a team of 7-15 associates responsible for assisting Comcast TechOps.-Successfully promoted 87% of my team in 2022 through behavioral based coaching and development.-Performed deep dive analysis to drive continuous improvement; presented and implemented improvement recommendations and ideas.-Established a cross-site Peer Assisted Learning (PAL) program for support and consistency of new hires.-Established template utilizing Microsoft Excel and Microsoft PowerPoint for the Customer Service Leaders to present their Monthly Operations Review

-Oversaw the day to day operations of the AWS Route 53 & AWS Marketplace customer service teams.-Performed deep dive analysis of customer contacts to drive operational changes to improve the customer experience.-Drove cross collaboration between departments to achieve program projects which included the AWS Route 53 DNS migration.-Provided weekly and monthly business reviews to program stakeholders.

-Provided mentoring, coaching and career development to a team of 20-25 Seller Support Associates on the Ungating team.-Cross-Collaborated to successfully launch the Ungating Escalations Team. Performed deep dive analysis on project trials and departmental metrics to drive process improvement and accountability.-Provided weekly and monthly business readouts to all program stakeholders.-Performed Quality Assurance audits to ensure Amazon's policy and procedures were executed consistently

-Provided mentoring, coaching and career development to a team of 12-20 Advanced Technical Support Representatives assisting AT&T mobility customers.-Performed deep dive analysis of primary and secondary metrics to ensure associate and company goals were successfully met.-Provided Quality Assurance audits to ensure a consistent positive customer experience.