Jared Lerner Email & Phone Number

New York, NY, US

• Helping the world rest and recharge via an on-demand hotel marketplace
• Offering 1,050 hotels with 2 to 12-hour day rates across 29 different countries as supply
• Evangelizing how crucial sleep is and geeking out on the science behind it whenever I can! 😴🌙

New York, NY, US

• Oversaw the performance of the entire Support organization, ensuring proper onboarding, training, and supervision.
• Developed reports and dashboards for cross-functional teams to track support themes and trends.
• Served as a subject matter expert for product and technical support escalations involving REST APIs, SFTP, and XML on a large-scale FinTech platform.
• Scaled and optimized support-related processes to accommodate rapid growth.
• Maintained external and internal-facing Support and API documentation.
• Fostered a fun and engaging company culture by organizing the company fantasy football league and spearheading other engaging activities.

New York, New York, US

• Troubleshot technical issues for customer success managers and internal stakeholders on a large-scale advertising technology platform.
• Collaborated with Product and Engineering teams to identify, prioritize, and escalate major blockers on the platform.
• Developed scripts in JavaScript, SQL, and Python to streamline troubleshooting efforts for the team.
• Mentored junior team members in Python and other areas to improve their efficiency.
• Organized and ran the company Fantasy Football league and provided in-depth insights into weekly matchups.

Wilmington, Delaware, US

• Established the Customer Support department and all related processes from scratch.
• Gathered customer feedback and collaborated with engineering, product, and business teams to enhance the platform and improve client satisfaction.
• Created and maintained external and internal support documentation (help.clarifai.com).
• Utilized Bash, JavaScript, and Python to script various side projects for office efficiency.
• Supported and updated API clients (Python, Go, C#) and databases as needed.
• Orchestrated employee morale-boosting events like the Office Olympics and the Clarie Awards.

New York City, NY, US

• Provided front-line support for clients on a large-scale visual marketing platform in a startup environment.
• Employed SQL, CSS, and HTML to make internal system adjustments as required.
• Collaborated with Account Managers to implement custom solutions for clients.
• Produced comprehensive documentation to assist clients and team members.
• Designed and illustrated intricate maps in Photoshop for the New York and London offices.

London, GB

• Closed over 5,000 front-line support tickets for clients on a large-scale web-based survey software platform.
• Designed and conducted training courses from scratch on scripting and general technical knowledge for clients.
• Developed custom front-end solutions with HTML, CSS, JavaScript, and Jscript based on client requirements.
• Collaborated with Technical Account Managers and Product Managers to develop concepts and implement demos showcasing the platform's value in targeted verticals.
• Produced over 20 YouTube videos, founded the company softball team, and contributed to various internal projects, fostering a vibrant and fun company culture.

Wayne, PA, US

• Assisted clients in resolving technical issues on a large-scale financial trading system.
• Utilized C++ and SQL with Microsoft Visual Studio and Microsoft SQL Server in a Windows environment to make backend adjustments to the system.
• Maintained and enhanced the front-end design using JavaScript, HTML, and CSS.
• Implemented strategies to improve system reliability and enhance customer support.
• Created and published reference guides to help clients comprehend complex portfolio calculations.
• Introduced an office-wide wiki system, centralizing large quantities of internal information for improved organization and accessibility.

St. Louis, MO, US

• Guided students on course material and provided support with C++ coding in a Unix environment.
• Assessed and graded completed labs, exams, and quizzes on a weekly basis.
• Conducted one-on-one tutoring sessions to offer additional guidance and support to students.

Albany, NY, US

• Resolved a variety of technical issues throughout the office.
• Performed setup and debugging of new machines for employees.

Mba, Management

Bachelors, Computer Science, Accounting

Computer Engineering