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Creative Engineer and avid Sleep Evangelist with a fierce determination to get people the rest they need. 💤I have over 17 years of Engineering experience using JavaScript, Bash, Python, HTML, SQL, PhotoShop and many other programs and languages at various tech startups, and I'm always looking to use my MBA in some capacity as well. I love destroying paradigms, going against the mundane status quo and essentially breaking rules (legally of course) as this fuels me on a daily basis. Company culture is extremely important to me and I'll always put my heart and soul into making it great, wherever I am. Additionally, I'm also a pretty decent writer, which I've found to be invaluable both for interfacing with customers and sending out company fantasy football league recaps.I have a deep interest in sleep and sleep health because I've had a number of issues with it in my life, and it's made me determined to help other people who are in the same boat. I've studied it a lot over the past 10 years, and my mission is to make on-the-go rest convenient and accessible to anyone who needs it.Biggest inspirations: Steve Jobs, Richard Branson
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ZzzeoNappr Sep 2016 - PresentNew York, Ny, Us• Helping the world rest and recharge via an on-demand hotel marketplace• Offering 1,050 hotels with 2 to 12-hour day rates across 29 different countries as supply• Evangelizing how crucial sleep is and geeking out on the science behind it whenever I can! 😴🌙 -
Head Of SupportCorpaxe Nov 2020 - Jun 2023New York, Ny, Us• Oversaw the performance of the entire Support organization, ensuring proper onboarding, training, and supervision.• Developed reports and dashboards for cross-functional teams to track support themes and trends.• Served as a subject matter expert for product and technical support escalations involving REST APIs, SFTP, and XML on a large-scale FinTech platform.• Scaled and optimized support-related processes to accommodate rapid growth.• Maintained external and internal-facing Support and API documentation.• Fostered a fun and engaging company culture by organizing the company fantasy football league and spearheading other engaging activities. -
Sr. Application Reliability EngineerTriplelift Aug 2019 - Nov 2020New York, New York, Us• Troubleshot technical issues for customer success managers and internal stakeholders on a large-scale advertising technology platform.• Collaborated with Product and Engineering teams to identify, prioritize, and escalate major blockers on the platform.• Developed scripts in JavaScript, SQL, and Python to streamline troubleshooting efforts for the team.• Mentored junior team members in Python and other areas to improve their efficiency.• Organized and ran the company Fantasy Football league and provided in-depth insights into weekly matchups. -
Head Of Support EngineeringClarifai Jan 2016 - May 2019Wilmington, Delaware, Us• Established the Customer Support department and all related processes from scratch.• Gathered customer feedback and collaborated with engineering, product, and business teams to enhance the platform and improve client satisfaction.• Created and maintained external and internal support documentation (help.clarifai.com).• Utilized Bash, JavaScript, and Python to script various side projects for office efficiency.• Supported and updated API clients (Python, Go, C#) and databases as needed.• Orchestrated employee morale-boosting events like the Office Olympics and the Clarie Awards. -
Technical Support EngineerOlapic, Inc. Jul 2015 - Sep 2015New York City, Ny, Us• Provided front-line support for clients on a large-scale visual marketing platform in a startup environment.• Employed SQL, CSS, and HTML to make internal system adjustments as required.• Collaborated with Account Managers to implement custom solutions for clients.• Produced comprehensive documentation to assist clients and team members.• Designed and illustrated intricate maps in Photoshop for the New York and London offices. -
Professional Services ConsultantConfirmit Jan 2009 - Apr 2015London, Gb• Closed over 5,000 front-line support tickets for clients on a large-scale web-based survey software platform.• Designed and conducted training courses from scratch on scripting and general technical knowledge for clients.• Developed custom front-end solutions with HTML, CSS, JavaScript, and Jscript based on client requirements.• Collaborated with Technical Account Managers and Product Managers to develop concepts and implement demos showcasing the platform's value in targeted verticals.• Produced over 20 YouTube videos, founded the company softball team, and contributed to various internal projects, fostering a vibrant and fun company culture. -
Software Support EngineerSungard Sep 2007 - Oct 2008Wayne, Pa, Us• Assisted clients in resolving technical issues on a large-scale financial trading system.• Utilized C++ and SQL with Microsoft Visual Studio and Microsoft SQL Server in a Windows environment to make backend adjustments to the system.• Maintained and enhanced the front-end design using JavaScript, HTML, and CSS.• Implemented strategies to improve system reliability and enhance customer support.• Created and published reference guides to help clients comprehend complex portfolio calculations.• Introduced an office-wide wiki system, centralizing large quantities of internal information for improved organization and accessibility. -
Computer Science Teaching AssistantWashington University Sep 2005 - May 2007St. Louis, Mo, Us• Guided students on course material and provided support with C++ coding in a Unix environment.• Assessed and graded completed labs, exams, and quizzes on a weekly basis.• Conducted one-on-one tutoring sessions to offer additional guidance and support to students. -
Technology Services Unit InternNys Office Of The State Comptroller May 2006 - Sep 2006Albany, Ny, Us• Resolved a variety of technical issues throughout the office.• Performed setup and debugging of new machines for employees.
Jared Lerner Skills
Jared Lerner Education Details
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Nyu Stern School Of BusinessManagement -
Washington University In St. LouisAccounting
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Boston UniversityComputer Engineering
Frequently Asked Questions about Jared Lerner
What company does Jared Lerner work for?
Jared Lerner works for Nappr
What is Jared Lerner's role at the current company?
Jared Lerner's current role is ZzZEO and Chief Sleep Evangelist @ Nappr.
What is Jared Lerner's email address?
Jared Lerner's email address is ja****@****ail.com
What is Jared Lerner's direct phone number?
Jared Lerner's direct phone number is +171854*****
What schools did Jared Lerner attend?
Jared Lerner attended Nyu Stern School Of Business, Washington University In St. Louis, Boston University.
What are some of Jared Lerner's interests?
Jared Lerner has interest in Foo Fighters (Band), Casinos, Drumming, The Killers (Band), Drums, New York Knicks, Softball, Health, Amar'e Stoudemire, Green Day (Band).
What skills is Jared Lerner known for?
Jared Lerner has skills like Sql, Javascript, Css, Html, Photoshop, Web Development, C++, Visual Studio, Web Design, Windows, Java, Powerpoint.
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