- Identity & Platform Management: Lead PlayStation Network’s core identity services, delivering reliable authentication and authorization to 100M+ global users with 99.95%+ uptime. Accountable for high-volume services with up to 130K+ requests per second to ensure a secure and seamless user experience.- Cross-Platform Account Linking: Enable integrations for platforms like Discord, Twitch, Spotify, Apple Music, YouTube and more including a bi-directional linking capability with Discord to support voice chat functionality. Led solutions for direct token upload, child account linking, and other technical innovations that enrich the PlayStation ecosystem.- Technical Leadership & Optimization: Forge strong partnerships with Product/Business leaders and Engineering to drive service roadmaps and launch feature deliverables. Spearheaded team initiatives such as Horizontal Pod Autoscaling for Kubernetes, custom API filtering, and schema transformations for OAuth token storage. These projects optimized performance and data security with collaboration from principal architects.- Reliability & Incident Response: Create optimized dashboards and alerting mechanisms that reduced MTTR and championed a release readiness framework for validating high-risk features. Standardized incident response practices with runbooks that empower all engineers to handle incidents efficiently.- Team Development & Leadership: Foster and develop high caliber engineering teams characterized by high collaboration, strong customer focus, and an emphasis on leadership at all levels. Cultivate an environment of leadership and ownership by designating feature and launch leads, managing on-call rotations, and conducting 1-on-1 coaching focused on feedback and career growth.

- Delivered centralized account linking services in support of Sony's global PlayStation 5 console release- Lead development of multiple EKS web services from concept to launch in production- Drove significant refactoring/rearchitecting of key services to improve extensibility, quality, and speed to market.- Migrated numerous on-premises services to AWS EC2 and decommissioned legacy applications by working with customers/clients to migrate to new tech stacks- Championed operational excellence within team to improve service availability and optimize incident resolution/recovery

- Chief of Staff to the Director of Service Platform Engineering. Drove strategic initiatives and managed tactical execution within the Engineering organizational function areas.- Managed off-shore and local engineering teams as both the Engineering Development Manager and Product Owner to deliver market ready features to more than 100M global customers.- Product Owner and Engineering Program Manager of the Wallets, Device Management, and Entitlements service teams for the PlayStation network.- Drove the successful delivery of both business and technology features by balancing strategic and tactical objectives of the business.- Proactively managed risks and dependencies. Relentlessly pursued mitigations and early resolution to ensure potential impacts were minimized.- Collaborated with key stakeholders, subject matter experts, and cross-org functions to ensure successful plan of record definition and execution.

- Led capture and proposal development efforts for more than 35 proposals exceeding $60M in customer awards and numerous multi-year follow-on contracts. - Led division R&D in conjunction with leading a number of customer sponsored Technical Innovation projects with engineering senior leadership for rapid prototyping, embedded mobile applications, wireless, and RF network technologies. Implemented an environment to foster innovation by crowd sourcing technical resources for idea generation and prioritized technical investments to deliver new capabilities to end customers. - Primary customer interface with overall responsibilities across functional teams to manage program customer accounts, contracts, financials, deliverables, and reporting Key Performance Indicators (KPIs). - Established a technical portfolio of customer funded programs totaling more than $14M YoY. Responsibilities included defining Programs of Record (PoR), meeting revenue targets, managing resources, and driving strategy. - Experienced in technical program execution of traditional engineering product development and R&D concept development efforts utilizing waterfall, agile, and hybrid execution methodologies. Program control/tracking experiences in Earned Value and a variety of hybrid project cost and execution tracking techniques. - Key driver of systems and software engineering processes throughout the engineering lifecycle. Led the customer interface through requirements elicitation and acceptance to successfully deliver a broad range of products; custom software for mobile and embedded applications including Android and iOS, SDK and API level software suites, and custom MCM hardware working with third party fabrication resources. - Implemented multiple process improvement efforts adopted by the division for Basis of Estimate pricing, program metrics analysis, proposal development, and ROM/White Paper development.

- Assisted the Director of Business Development in pursuit of a $2B capture effort culminating in a 2-day prototype demonstration for ruggedized Navy shipboard networks. Supported multiple Maritime C4I strategic capture efforts, marketing campaigns, price-to-win and black hat sessions, and proposal strategy development. - Led the development of multiple marketing videos, messaging aids, and 2-day prototype demonstration end-to-end production. Supported technical conferences and sales events for the Defense Systems business unit.

- Led team of subcontractors from Georgia Tech’s Aerospace Systems Design Laboratory (ASDL) to develop and deliver multiple R&D systems engineering and architecture analysis tools. Implemented Earned Value mechanisms to track costs and execution progress. Reported directly to the VP of the Center for Geospatial Intelligence (CGI) group. - Delivered a Decision Support Framework for performing technical design tradeoffs that allowed chief engineering to drive efficiencies into legacy architectures. Enabled team to efficiently modernize legacy system architectures over time without compromising the ongoing operations of the deployed data system. - Co-Led the adoption/integration of Software Product Line (SPL) techniques into the engineering processes of large-scale software systems which resulted in efficiency gains and lower costs over time. - Developed software on a Service Oriented Architecture (SOA) based project for implementing a prototype Multi-Level Security data system. Performed feature design, development, integration and test. Development was done in JAVA. - Developed software through full engineering lifecycle including requirements analysis and customer acceptance on several million SLOC programs. Development was done in C++, C.

- Performed software quality assurance as part of the QA team for Alaris FDA-certified medical devices and Guardrails software suite. Performed full regression/integration testing of embedded software for commercial infusion pumps. - Managed a team of engineering interns and defined processes for onboarding and cross-training within the software quality assurance group.