Jared Maddern Email and Phone Number
Jared Maddern work email
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Jared Maddern personal email
I am a dedicated, results-driven leader with an extensive background in customer service management. I have a passion for helping others and take great pride when the clients and employees I work with see success. I believe that a company is only as strong as the clients it works with and securing new clients while fostering the relationships with current clients is the way to success. I am excited to work for a company where I can grow and develop a client base to increase profitability and growth.
Crafty
View- Website:
- craftydelivers.com
- Employees:
- 58
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Sr. Client Operations ManagerCrafty Feb 2024 - PresentSan Francisco Bay AreaThe primary point of contact for a defined list of clients, engaging directly to ensure client satisfaction, operational oversight, people management, and quality assurance.
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Client Success ManagerLuxury Presence Mar 2023 - Feb 2024San Francisco, California▪Act as a liaison between clients and the development team, effectively translating client needs into technical requirements▪Conduct regular client check-ins, provide analytical performance data,and implement improvements to enhance the client experience▪Develop and deliver client training sessions, empowering clients to make the most of the features and functionalities -
Customer Success ManagerCompass Apr 2021 - Mar 2023San Francisco Bay Area▪ Support a dedicated client list to ensure consistent individual business growth utilizing Compass software and services▪ Onboard and integrate all new customers onto the Compass platform▪ Conduct product and program training on marketing, product updates, Compass CRM, and enterprise systems▪ Document and improve best practices, resources, and SOPs▪ Drive engagement to grow product usage and generate revenue▪ Collaborate with customers and team members to build and execute success strategies, including business growth plans -
Account ManagerHotel Engine Jan 2020 - Apr 2021Denver, Co▪ Managed companies’ top client accounts generating over $250,000 per month▪ Onboarded new clients and engaged with existing clients to foster relationships and sales growth ▪ Educated clients on new products, software updates, and mitigated any issues that arose▪ Handled multiple client’s needs while ensuring the highest level of customer service▪ Led special projects team that generated over 92 million in revenue -
Front Office ManagerKimpton Hotel Monaco Denver Oct 2018 - Jan 2020Downtown Denver▪ Responsible for managing, coaching, and driving the performance of the Customer Service team▪ Directly managed daily operations of all client-based activities and customer service associates▪ Handled scheduling to strategically ensure shorter wait times▪ Ensured customer satisfaction by tracking key metrics and performing associate audits to achieve KPI’s▪ Developed employee growth through relationship building and mentorship▪ Assisted in conflict resolution between employees
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Front Office Manager & Concierge ManagerTrump International Hotel™ Las Vegas Jun 2013 - Oct 2018▪ Directly managed the daily operations of the Front Office, Concierge, PBX and indirectly manage Bell Services, and Valet departments; over 100 employees▪ Coordinated with other departments to provide resolutions for all guest challenges in order to exceed expectations and ensure guest satisfaction▪ Responsible for scheduling, labor expenses, purchasing, training, and implementing selling methods and techniques for an Upsell Program that generates over $2,300,000 in revenue a year▪ Created department initiatives entailing standard operating procedures and new training initiatives▪ Controled inventory which encompasses Condominiums, Hotel, and Timeshare components -
Food And Beverage ManagerTrump International Hotel Las Vegas Sep 2015 - Dec 2015▪ Lead Food and Beverage employees consisting of servers, dispatchers, bartenders, bar-backs, and bussers on a daily basis; over 60 employees▪ Maintain and improve all costs and revenues while ensuring quality and service standards are in compliance with company expectations▪ Manage inventory and generate purchase orders for beverage and other related products▪ Monitor liquor costs and revenue with the goal of exceeding company budgeting and standards▪ Effectively control labor costs without loss of service quality in various F&B outlets▪ Supervise and prepare for banquets and catering events with 150+ attendees
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Hotel Internship/HousekeepingTrump International Hotel™ Las Vegas Jan 2015 - May 2015▪ Worked throughout the hotel with a focus in Housekeeping--GRA, Runner, Status & Inspector positions▪ Ensure the cleanliness of all rooms, hallways, lockers, and lobbies within assigned area(s) of responsibility▪ Inspect rooms on a daily basis to ensure service levels are in accordance with property quality standards▪ Focus on providing unparalleled customer service while minimizing labor and supply expenses in addition to approving compensation for all departments when necessary for guest recovery▪ Monitoring guest comments and feedback to determine areas of improvement and communicate with corresponding departments to promote guest satisfaction
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Guest Reception Specialist/ Vip Services AgentTrump International Hotel™ Las Vegas May 2012 - Jun 2013▪ Completed registration and check-out procedures while providing the highest level of customer service▪ Handle guest issues and the guest recovery process▪ Ran system reports and resolved all back office issues with guest reservations▪ Conduct financial transactions and ensure bank is balanced at the end of each shift
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International Tourism Research AssistantUniversity Of Nevada, Las Vegas - Ocho Rios, Jamaica May 2010 - Jun 2010▪ Researched international and cruise-ship tourism▪ Collaborated with faculty mentors in developing and carrying out projects based on local economy and citizens’ impact upon the tourism industry▪ Presented research results to the Customer Service Academy of Jamaica
Jared Maddern Skills
Jared Maddern Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Jared Maddern
What company does Jared Maddern work for?
Jared Maddern works for Crafty
What is Jared Maddern's role at the current company?
Jared Maddern's current role is Sr. Client Operations Manager at Crafty.
What is Jared Maddern's email address?
Jared Maddern's email address is ja****@****usa.com
What schools did Jared Maddern attend?
Jared Maddern attended University Of Nevada-Las Vegas.
What skills is Jared Maddern known for?
Jared Maddern has skills like Front Office, Hospitality, Hospitality Industry, Hotel Management, Hospitality Management, Hotels, Resorts, Rooms Division, Micros, Pre Opening, Customer Service, Restaurants.
Who are Jared Maddern's colleagues?
Jared Maddern's colleagues are Kelly Butler, Juwan Mckenzie, Bella L., Anthony Deal, Jane Hammer, Alexander Vasquez, Marti Stevens.
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