Jared Maddern Email & Phone Number

San Francisco Bay Area

The primary point of contact for a defined list of clients, engaging directly to ensure client satisfaction, operational oversight, people management, and quality assurance.

San Francisco, California

▪Act as a liaison between clients and the development team, effectively translating client needs into technical requirements▪Conduct regular client check-ins, provide analytical performance data,and implement improvements to enhance the client experience▪Develop and deliver client training sessions, empowering clients to make the most of the features and functionalities

San Francisco Bay Area

▪ Support a dedicated client list to ensure consistent individual business growth utilizing Compass software and services▪ Onboard and integrate all new customers onto the Compass platform▪ Conduct product and program training on marketing, product updates, Compass CRM, and enterprise systems▪ Document and improve best practices, resources, and SOPs▪ Drive engagement to grow product usage and generate revenue▪ Collaborate with customers and team members to build and execute success strategies, including business growth plans

Denver, Co

▪ Managed companies’ top client accounts generating over $250,000 per month▪ Onboarded new clients and engaged with existing clients to foster relationships and sales growth ▪ Educated clients on new products, software updates, and mitigated any issues that arose▪ Handled multiple client’s needs while ensuring the highest level of customer service▪ Led special projects team that generated over 92 million in revenue

Downtown Denver

▪ Responsible for managing, coaching, and driving the performance of the Customer Service team▪ Directly managed daily operations of all client-based activities and customer service associates▪ Handled scheduling to strategically ensure shorter wait times▪ Ensured customer satisfaction by tracking key metrics and performing associate audits to achieve KPI’s▪ Developed employee growth through relationship building and mentorship▪ Assisted in conflict resolution between employees

▪ Directly managed the daily operations of the Front Office, Concierge, PBX and indirectly manage Bell Services, and Valet departments; over 100 employees▪ Coordinated with other departments to provide resolutions for all guest challenges in order to exceed expectations and ensure guest satisfaction▪ Responsible for scheduling, labor expenses, purchasing, training, and implementing selling methods and techniques for an Upsell Program that generates over $2,300,000 in revenue a year▪ Created department initiatives entailing standard operating procedures and new training initiatives▪ Controled inventory which encompasses Condominiums, Hotel, and Timeshare components

▪ Lead Food and Beverage employees consisting of servers, dispatchers, bartenders, bar-backs, and bussers on a daily basis; over 60 employees▪ Maintain and improve all costs and revenues while ensuring quality and service standards are in compliance with company expectations▪ Manage inventory and generate purchase orders for beverage and other related products▪ Monitor liquor costs and revenue with the goal of exceeding company budgeting and standards▪ Effectively control labor costs without loss of service quality in various F&B outlets▪ Supervise and prepare for banquets and catering events with 150+ attendees

▪ Worked throughout the hotel with a focus in Housekeeping--GRA, Runner, Status & Inspector positions▪ Ensure the cleanliness of all rooms, hallways, lockers, and lobbies within assigned area(s) of responsibility▪ Inspect rooms on a daily basis to ensure service levels are in accordance with property quality standards▪ Focus on providing unparalleled customer service while minimizing labor and supply expenses in addition to approving compensation for all departments when necessary for guest recovery▪ Monitoring guest comments and feedback to determine areas of improvement and communicate with corresponding departments to promote guest satisfaction

▪ Completed registration and check-out procedures while providing the highest level of customer service▪ Handle guest issues and the guest recovery process▪ Ran system reports and resolved all back office issues with guest reservations▪ Conduct financial transactions and ensure bank is balanced at the end of each shift

▪ Researched international and cruise-ship tourism▪ Collaborated with faculty mentors in developing and carrying out projects based on local economy and citizens’ impact upon the tourism industry▪ Presented research results to the Customer Service Academy of Jamaica