Jared Maddern Email & Phone Number

San Francisco Bay Area

The primary point of contact for a defined list of clients, engaging directly to ensure client satisfaction, operational oversight, people management, and quality assurance.

San Francisco, California

• Act as a liaison between clients and the development team, effectively translating client needs into technical requirements
• Conduct regular client check-ins, provide analytical performance data,and implement improvements to enhance the client experience
• Develop and deliver client training sessions, empowering clients to make the most of the features and functionalities

San Francisco Bay Area

• Support a dedicated client list to ensure consistent individual business growth utilizing Compass software and services
• Onboard and integrate all new customers onto the Compass platform
• Conduct product and program training on marketing, product updates, Compass CRM, and enterprise systems
• Document and improve best practices, resources, and SOPs
• Drive engagement to grow product usage and generate revenue
• Collaborate with customers and team members to build and execute success strategies, including business growth plans

Denver, CO

• Managed companies’ top client accounts generating over $250,000 per month
• Onboarded new clients and engaged with existing clients to foster relationships and sales growth
• Educated clients on new products, software updates, and mitigated any issues that arose
• Handled multiple client’s needs while ensuring the highest level of customer service
• Led special projects team that generated over 92 million in revenue

Downtown Denver

• Responsible for managing, coaching, and driving the performance of the Customer Service team
• Directly managed daily operations of all client-based activities and customer service associates
• Handled scheduling to strategically ensure shorter wait times
• Ensured customer satisfaction by tracking key metrics and performing associate audits to achieve KPI’s
• Developed employee growth through relationship building and mentorship
• Assisted in conflict resolution between employees

• Directly managed the daily operations of the Front Office, Concierge, PBX and indirectly manage Bell Services, and Valet departments; over 100 employees
• Coordinated with other departments to provide resolutions for all guest challenges in order to exceed expectations and ensure guest satisfaction
• Responsible for scheduling, labor expenses, purchasing, training, and implementing selling methods and techniques for an Upsell Program that generates over $2,300,000 in revenue a year
• Created department initiatives entailing standard operating procedures and new training initiatives
• Controled inventory which encompasses Condominiums, Hotel, and Timeshare components

• Lead Food and Beverage employees consisting of servers, dispatchers, bartenders, bar-backs, and bussers on a daily basis; over 60 employees
• Maintain and improve all costs and revenues while ensuring quality and service standards are in compliance with company expectations
• Manage inventory and generate purchase orders for beverage and other related products
• Monitor liquor costs and revenue with the goal of exceeding company budgeting and standards
• Effectively control labor costs without loss of service quality in various F&B outlets
• Supervise and prepare for banquets and catering events with 150+ attendees

• Worked throughout the hotel with a focus in Housekeeping--GRA, Runner, Status & Inspector positions
• Ensure the cleanliness of all rooms, hallways, lockers, and lobbies within assigned area(s) of responsibility
• Inspect rooms on a daily basis to ensure service levels are in accordance with property quality standards
• Focus on providing unparalleled customer service while minimizing labor and supply expenses in addition to approving compensation for all departments when necessary for guest recovery
• Monitoring guest comments and feedback to determine areas of improvement and communicate with corresponding departments to promote guest satisfaction

• Completed registration and check-out procedures while providing the highest level of customer service
• Handle guest issues and the guest recovery process
• Ran system reports and resolved all back office issues with guest reservations
• Conduct financial transactions and ensure bank is balanced at the end of each shift

• Researched international and cruise-ship tourism
• Collaborated with faculty mentors in developing and carrying out projects based on local economy and citizens’ impact upon the tourism industry
• Presented research results to the Customer Service Academy of Jamaica