Jared Mccray Email & Phone Number

Atlanta, Georgia, United States

• Collaborated with cross-functional teams to identify and resolve product bugs and errors, ensuring smooth user experience• Created and maintained comprehensive documentation and knowledge base articles to assist in troubleshooting common product issues• Assisted in the development and testing of new product features by providing valuable feedback based on customer interactions.• Managed and prioritized a high volume of support tickets, ensuring prompt resolution and adherence to service level agreements (SLAs).• Utilized CRM software to track and document customer interactions, ensuring accurate record-keeping and seamless follow-up.

Atlanta, Ga

An intensive internship dedicated to learning cybersecurity by completing projects in real world situations. Skills learned consist of Wireshark, Kali Linux, Metasploit, Burp Suite and training towards Security+, Network+, and CISSP• Hands on experience using security tools such as Wireshark, Nmap, and Metasploit• Understanding of security concepts such as firewalls, intrusion detection and prevention, and vulnerability assessments• Knowledge in PHP, Python and HTML• Additional hands-on skills include: systems administration, network security, cryptography, virtualization, cloud deployment, and web development• Knowledgeable with OWASP Top 10 critical security risks and web vulnerabilities

Atlanta, Georgia, United States

• Provided first-line support for hardware, software, and network-related issues, ensuring timely and effective resolution.• Installed, configured, and maintained desktop and laptop systems, printers, and other peripheral devices.• Configured and programmed control systems for seamless operation of audio visual systems• Troubleshooted and resolved technical issues related to audio video equipment and signal distribution.• Created and maintained comprehensive documentation for IT procedures and troubleshooting guides.• Conducted routine maintenance and updates on systems to ensure security and reliability.• Collaborated with clients to understand their needs and provide customized audio-visual solutions that meet their specific requirements.

Primary audio engineer, responsible for setting up and live mixing of microphones and direct feeds for live streams.

Undergraduate Cybersecurity Certificate, Cybersecurity

This program balances managerial and technical aspects of cybersecurity, allowing graduates to choose to become security executives.

Recording, Audio Engineering