Jared Mclaren Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

San Francisco, California, Us

Las Vegas, Nevada, Us

In my IT role, I demonstrated proficiency through various tasks, including implementing a robust OS patch management policy with a testing window for seamless deployment. I conducted a comprehensive asset audit, identifying and documenting 300 previously overlooked assets, improving the accuracy of our inventory.Recognizing the importance of aligning hardware and software with user needs, I defined hardware requirements, leading to the upgrade of unsupported company equipment. Within budget constraints, I devised a three-year plan for systematic replacement, ensuring optimal performance and security.Ensuring uninterrupted business operations, I created and implemented a comprehensive backup policy for local and remote users, setting up VPN access for remote users we could easily capture backups to an on-prem server. This facilitated quick replacement setups by restoring new hardware from previous backups.In network infrastructure, I installed, configured, monitored, and maintained physical components. I managed employee onboarding/offboarding and conducted new-hire orientations. I regularly audited our various SaaS tools, in-house applications and cloud accounts to enhance identity management security, ensuring least privileged access.Improving communication between IT and end users, I clarified operating procedures, processes, and business requirements, effectively communicating technology program objectives. I proactively troubleshot technical issues for local and remote users, ensuring efficient business operation.Finally, I successfully provisioned and deployed VoIP desk phones, enhancing communication infrastructure. These experiences highlight my ability to tackle diverse IT challenges, from strategic planning to hands-on problem-solving.

Las Vegas, Nevada, Us

Brought back on as a full-time employee during the first round of rehiring.

Glen Allen, Va, Us

– Working in my previous position as a contract employee through Apex Systems– First former FTE brought back as a contract employee

Las Vegas, Nevada, Us

– Promotion from my previous position in the department– Tasked with verifying accuracy of and then manually transferring approx. 25% of knowledge base articles when company switched ticketing system to Service Now– Incident management and triage for multiple systems across 20 properties and 11,000+ team members– Technical support for multiple mobile applications– Monitoring via several industry-standard software programs (SCOM, SolarWinds, ADAudit Plus, QSYSOPR) as well as other in-house, proprietary systems– Ensuring timely resolution or escalation of incidents and requests within SLA requirements

Las Vegas, Nevada, Us

– Provided technical support and customer service for a range of computer hardware, software and accounts– Provided L1 support taking calls and working self-service tickets in high-volume setting– Gained experience with CA Unicenter and Service-Now ticketing software– Trained and coached new analysts– Monitored several systems including company WAN, SCOM, in-house monitoring tools and others

Las Vegas, Nevada, Us

– Auditing and ensuring all departments within the casino were adhering to company policies– Working closely with Security and law enforcement to report and monitor illicit activity.– End-user experience with static and PTZ cameras– Use of Surveillus digital surveillance system to save noteworthy coverage

Las Vegas, Nevada, Us

– Directly supervised twenty employees– Managed payroll and scheduling for my shift– Ensuring team was promptly and efficiently resolving all issues that arose– Working with all departments to maintain a safe and friendly environment

Las Vegas, Nevada, Us

– Actively patrolled assigned areas, observing and reporting any issues– Responded to disturbances and incidents as they arose– Built rapport with many guests and team members

Bachelor'S Degree, Bsba Information Management

Associate'S Degree, General Studies