Jared Mcyeo Email & Phone Number

Bradenton, Florida, United States

Tampa, Florida, United States

• Provided guidance and coach the L1 IT helpdesk team members.• Monitoring of the IT Ticketing system.• Coordinated ticket resolution with team and vendors as needed.• Provided technical support to end users through phone, email, the ticketing system, andin-person when needed.• Troubleshoot multiple platforms at the central office and restaurants.• Purchasing & Asset management of technology• Report on productivity, detail, and service satisfactions metrics on all systems throughdashboards and other means.• System documentation creation, maintenance, and review• Used Jamf to configure IOS devices for company use. Ie security, user control and alsoupdated software.

Tampa, Florida, United States

• Provide computer and phone peripheral support for all locations.• Utilize and perform in a Windows-based environment as well as versions of Microsoft Office / Office 365 Services• Create/remove logon credentials from various in-house systems including but not limited to Microsoft Active Directory, Azure, Office365, Cisco Call Manager, CiscoUnity Voicemail, Third Party Systems and databases.• Adhere to established SLA’s/OLA’s and be cognizant of TTR/MTTR guidelines and other reporting policies.• Set-up and install peripherals including but not limited to phones (Cisco IPT), PC’s,printers, laptops, monitors/projector units in person, remotely and/or by phone.• Assist with physical PC workstation moves (PC’s, monitors, phones, etc.)• Assist with training and mentorship of level I Technicians.

Tampa, Florida, United States

• Train staff of various high-end clubs on the Jonas Club Systems software.• Setup, install and troubleshoot any and all items associated with Jonas software includingall hardware for point of sale, inventory and the various hardware needed to process anyand all transactions that could occur at a club of this type

Tampa, Florida, United States

• Address customer needs which may include complex benefit questions, resolving issues,and providing education.• Assist a large team of representatives as a Subject Matter Expert (SME) with escalated issues and customer complaints.• Provide team with Tier I and Tier II IT support with any problems that arise.

Tampa, Florida

• Provided firefighters with assistance on MobileData Terminals. • Created and facilitated dispatch training curriculum with new employees.• Mentored and trained communications technicians to successful completion of probation.• Drafted continuing education and operating procedures to ensure team members could maintain certification levels and handle procedures consistently.• Screened incoming communications from citizens and dispatched units to handle thesituation appropriately while operating in a high-pressure environment, including household 911 calls as well as large music festivals, sporting events, aircraft emergencies at Tampa International Airport and mass casualty events.Highlighted Achievements:• Completed Emergency Medical Dispatcher “Q” certification accredited by International Academy of Emergency Medical Dispatchers.• Received the Tampa Fire Chief’s Commendation for Meritorious Service in October 2019 forguiding a minor child through delivering his baby sister at home.