Jared Mercer Email & Phone Number

Ellicott City, Maryland, Us

Mercers provides advisory services for small and medium-sized businesses. Mercers specializes in product, go to market, and technology adoption strategies• Product: 0>1, 0>N, Omni-channel, Roadmapping, Product Led Growth• Market Strategy: Business Case, Market Fit Analysis, Revenue Model Alignment, Marketing Strategy, CRM Processes• Technology: AI/ML adoption, Robotic Process Automation (IA), and Technology Ecosystem Alignment

Bengaluru, Karnataka, In

Neetable empowers and accelerates business initiatives through software, cloud computing, and AI/ML development. Neetable differentiates itself in how it guides small and medium sized businesses through growth stages where growth is essential and risk needs to be mitigated at every stage. Larger businesses benefit from similar services as well as being able to take advantage of more robust data, reporting, and DevOps process transformations.Responsibilities• Own and execute account management growth strategy and operations• Manage executive relationships, align customer strategies, and provide advisory services• Fractional Product roles

London, England, Gb

Aptitude Software provides specialized finance digitalization and revenue management solutions worldwide for banking, insurance, and technology companies with complex financial needs. As a principal strategist, I advised and guided product, partner, and technology initiatives across Aptitude’s product portfolio.• Significantly improved business case presentations for C-suite to effectively represent relevant opportunities with associated urgency, impact, and markets (addressable, serviceable, obtainable)• Identified and resolved technology vendor alignment to immediately offset development costs (infrastructure, engineering, and risk mitigation) and enable business development opportunities• Advised UX, Engineering, and Product leadership on analytics and reporting strategies to enable data driven decision making across all departments

London, England, Gb

Baltimore, Maryland, Us

The Canton Group is an award-winning minority-owned software development agency located in Baltimore, Maryland with more than 24 years of serving as a technology advocate for federal, state, non-profit, and commercial clients. Internally, I establish and maintain our product/service portfolio, partner relations, and growth strategies with our CEO. Externally, I guide agencies and organizations on product development, change management, technology alignment, risk mitigation, monitoring, compliance, and growth strategies. I advised and executed product and technology strategies that resulted in the initialization or modernization of platforms, applications, and automations associated with:• Product Development (MVP, modernization, growth)• Analytics (Frontend/Backend)• Accessibility (508/ADA), • AI/ML utilization• Change Management• Case Management• Content Management Systems (CMS)• Data Management (Migrations, Data Lakes / Warehouses)• Integrations• Intelligent Automation (RPA, OCR, Scripts) My market focus tends to be around:• Public Health• Education• Elections• Finance• Government Oversight• DoD (Partial)

Baltimore, Maryland, Us

VitusVet is SaaS pet health management suite that provides veterinarians and pet parents tools to better care for pets. As the product manager, I produced measurable results that enabled VitusVet to disrupt the industry and raise the standard of consumer expectations. This foundation resulted in consistent and continued growth. • Defined roadmap, priority, backlog, and acceptance criteria for all product functionality across platforms • Established and achieved aggressive key performance indicators for product health, growth, and stability • Created initial design and directed the development of core product platforms: Online Direct Appointment Booking, Online Store, VitusVet Connect 2-way Multichannel Communication • Established process used for all online claims submitted through www.petinsurance.com for 2 years through partnership with Nationwide (Nation has since recreated the claim capture process in-house) • Led change management efforts and improvements to software release quality, which increased iOS ratings to 4.9 stars and Google Play to 4.8 stars with approximately 13,000 total user ratings • Increased monthly active users through modified user experience based on market analysis and user analytics resulting in a 900% increase. This is significant since vet visits are typically annual/biannual.

London, Gb

Pearson Connexus is Pearson’s flagship K-12 online learning platform, which effectively replaced multiple legacy platforms. As a key technical product owner, I acted as the primary coordinator between product management, departmental stakeholders, and the development teams for initial platform launch. • Provided integral product guidance in support of the successful product launch of Pearson Connexus (flagship application) as sole technical product owner responsible for core platform (vs added features) • Recognized as an internal subject matter expert regarding: Primary LMS Platform (Agilix), External Tool Provider Integration (LTI Tools), Student Attendance, and aspects of Student Information Systems • Co-led feature enhancement prioritization meetings with the SaaS platform used as the foundation for Pearson Connexus directly with the platform’s VP of Business Development and Product Director • Enabled Pearson to launch course content for the 2017 school with Pearson Connexus by accelerating the coordination and integration of 14 external companies’ educational tools essential for course functionality • Led product increment meetings defining business priorities for development involving 50+ members of management, software development, and agile facilitation with SAFe 4.0 • Established key features and associated KPI through leveraging educational domain experts nationwide

Columbia, Maryland, Us

Vectorworks is a 3D modeling suite of software offers a specialized approach to architecture, landscaping, and event lighting. This alternative to AutoCAD and other 3D modeling tools offers a premium experience that is feature rich and empowers professionals to focus on creativity and compliance.• Supported product and platform refinements regarding functionality, usability, and optimization• Developed company’s first in-house GUI test automaton for Mac OSX using Python• Tested uniquely different software suites: Architect, Landscape, 3D Modeling, and Stage Design• Served as final review gate for testing and approval of numerous new features in the 2016 release• Worked with software developers to refine workflow and usability of three key features (2016)• Contributed basic python code examples and edits for company’s developer wiki• Using Java, created basic UI to execute scripts for practical use• Configured programs to interact with external services using basic JSON API methods• Provided critique on the new visual scripting feature resulting in valuable improvements

Product Management and Product Development:• Managed development, maintenance, and support of 3 iOS and 2 Android mobile applications• Coordinated new feature development and bug resolution in an agile environment• As product manager, was responsible for maintaining the highest level of product knowledge• Created a Google Analytics structure for refined analytics reporting and practical troubleshooting• Responsible for backwards compatibility and future development of all mobile applications• Vastly increased the stability of the company’s two flagship applications• Managed development of new application from infancy to public release• Formulated and implemented multiple UI/UX modifications resulting in documented levels of app adoption and customer satisfaction• Leveraged Photoshop to create application wireframes, application icons, and marketing imagesOperations:• Responsible for application configuration, client support, and mobile device management

Columbia, Md, Us

Computer Science

Associate Of Arts (A.A.), English

Information Technology & Computer Science