Jared Miles Email & Phone Number

San Jose, Ca, Us

A member of an elite group of consultants that primarily targets small to medium-sized businesses, providing the premiere source of affordable Microsoft and Cisco network integration and IT consulting services in the San Francisco Bay Area and throughout Northern California. As the Director of Client Services, I am responsible for building and nurturing strong client relationships, ensuring the successful delivery of IT consulting services, and driving client satisfaction.My responsibilities include overseeing project delivery, managing client accounts, and leading a team of client services professionals. You'll collaborate with cross-functional teams to align services with client needs, manage budgets, and contribute to strategic planning. I also monitor client satisfaction, address concerns, and identify opportunities for growth. This role requires strong leadership, financial acumen, and a focus on delivering exceptional client experiences

Winston-Salem, Nc, Us

• Support 40,000+ users in a Windows 2008 r2 and 2013 Active Directory environment by creating/migrating users, group creation and administration, and all account/password troubleshooting requests. • Administer Beyond Trust’s PowerBrooker Password Management System to over 800 users. • Handle all requests for access to the system and approvals from management. • Handle the bi-yearly Sarbanes-Oxley review of the PowerKeeper access for all requestors.• Administer Hitachi's Password Manager for all 16,000+ users. • Work as part of the Security Team to give access to over 200,000 folders and over 1,000,000 files.

Greensboro, North Carolina, Us

Responsible for directing and managing all components related to Information Technology to ensure development and implementation of competitive, cost-effective systems and efficient computer operations to meet all current and future needs.• Provided support for all Windows 2003/2008 servers, Exchange 2003/2007 servers, SQL 2005/2008 servers, high availability clusters, Firewalls, Internet connectivity, VPNs, IIS web servers, proprietary CRM/SFA system, My SQL servers, WordPress blogs, desktops, laptops, Macintosh computers, Linux DNS servers, backup systems, mobile smart phone systems, audio video systems, anti-virus/spyware, networked/local printers and VoIP services. • Created and managed The Brooks Group’s corporate website and 14 other mission critical websites.• Established IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.• Responsible for staffing, training and management of all IT department members including developers, technical writers and desktop technicians.• Responsible for the planning and technical implementation of The Brooks Group corporate website, online and virtual training applications using Second Life and proprietary CRM system.• Provided in-house technical support for all webinar, Internet Radio shows, virtual training, telephone coaching calls - including recording, editing and creation of digital products.• Provided phone and remote tech support for clients and resellers using our websites, products and online training systems.• Responsible for IT department budget; both creation and administration. • Worked in a consultative fashion with the “C” offices, department heads, such as marketing, sales and operations as an advisor of technologies that may improve their efficiency and effectiveness.• Worked closely with VP of Operations to secure General Services Administration (GSA) certification.

Functioned as a member of a team of technicians to provide on-site support to hundreds of clients ranging from 5 nodes to 200 nodes with multiple servers and operating systems.• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.• Established technical infrastructure requirements, including network topology, desktop systems, servers, and wireless access.• Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.• Assessed customer needs and recommended appropriate products or solutions. Assisted in establishing a successful structure for growing companies.• Trained end users on new computer systems and programs.• Designed and installed Cat 5, Cat5e, Cat6 and Fiber networks.

Supported 30 users locally and worked with the systems administrators located in New Delhi India via sat-link.• Traveled to India to upgrade over 100 data entry computers to Windows 95. Trained Indian employees on new software and how to use a mouse. • Performed desktop migration from Windows 95/NT4 to Windows 2000. Provided technical support for corporate client/server systems.• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.• Projects required a wide range of skills: systems integration, network planning and installation, WAN implementation, backup solutions and network troubleshooting.• Responsibilities also included web design, email server management, web server configuration and security consulting.

Certifications, Msce - Mcp+I - A+ - Exchange - Sql

Computer Information Systems

Business Information Systems