Jared Nelson Email & Phone Number

Kaysville, UT, US

New York City, NY, US

• Partnering with clients to achieve customer goals, driving product adoption and retention.
• Spearheading efforts to align value to continued partnership for client relationships.

Draper, UT, US

• In my last position, I spearheaded strategic efforts to boost customer satisfaction and retention, keeping them in line with our company's goals. I led a team of specialists in delivering exceptional support and.
• Achieved 84% Gross Revenue Retention in 2023, navigating challenging market conditions on $21M portfolio.
• Executed effective negotiation strategies and precise forecasting, enhancing decision-making processes for peers and executive leadership.
• Developed and executed customer success strategies, resulting in improved team performance and reduced turnover.
• Led initiatives to transition teams into ownership of renewal sales motion, driving company-wide adoption.
• Received high impact award in 2022 for significant contributions to organization.

Draper, UT, US

• During that role, I led customer success initiatives, ensuring that campaign execution aligned with client needs. I orchestrated success planning and conducted executive business reviews to drive client satisfaction..
• Negotiated successful team transitions to manage and optimize renewal processes, doubling business volume in key accounts.
• Utilized data-driven approach to analyze customer feedback and identify opportunities for enhancement, ultimately optimizing service delivery and bolstering customer allegiance.
• Led expansion efforts within strategic accounts, achieving substantial growth and navigating complex buyer dynamics.
• Transitioned into leadership role within nine months, demonstrating adaptability and strategic thinking.
• Successfully managed and renewed $437K contract for the most challenging customer, overcoming significant buyer dysfunction through strategic navigation and relationship management.

Draper, UT, US

• In my role as Enterprise Renewal Account Executive, I led initiatives to retain and grow our customer base, building strong client relationships and ensuring stability across accounts. I managed contract renewal.
• Recognized for outstanding performance with inclusion in 'Achievers Club' for quota attainment.
• Exceeded annual quotas by boasting 91.5% gross retention and 125% net retention, earning recognition in 'Achievers Club'.
• Secured $700K in renewal revenue from volume renewals amid the challenges of COVID-19 pandemic within six-month tenure.

Draper, UT, US

• In that position, I led a cross-regional team to increase productivity and improve communication channels. I also served as a member of the marketing executive team during the company's IPO. Additionally, I navigated.
• Collaborated with Sales and Marketing departments to craft strategies, resulting in 40% annual surge in opportunity generation.
• Revamped onboarding procedures and training protocols, slashing new employee ramp-up time from 4-5 months to just 4-5 weeks.
• Built high-quality pipeline that consistently converted to closures, yielding conversion rates ranging from 32% to 40% in later sales cycles.

Draper, UT, US

• In my previous position, I facilitated team coordination to improve the reach and impact of presentations, effectively driving expansion initiatives. Additionally, I enhanced operational systems by consistently.
• Established foundational organizational processes, exceeding role expectations and driving operational efficiency.
• Led project execution to establish new organizational framework, exceeding anticipated outcomes for role.
• Spearheaded launch of new function within company, contributing to both renewal and expansion efforts.
• Managed transitional period during company's rapid pivot in and out of this role, navigating through unique and dynamic environment.

Draper, UT, US

• As an Account Manager, I oversaw international client portfolios by identifying their needs, presenting customized products, conducting pilot tests, and finalizing contractual negotiations. I also provided leadership.
• Cultivated client development through delivery of targeted solutions, resulting in sustained growth across multiple quarters and surpassing service delivery expectations.
• Achieved sustained growth over multiple quarters by fostering client development through targeted solutions.
• Attained outstanding results in international sales across Mainland Europe and the UK, securing and supporting $1.6M in business within mid-market/commercial segment, exceeding goal of $1.2M.

Draper, UT, US

I served and responded to incoming communications to our general phone lines and emails. I connected customers with information and sales representatives to fit their business needs. I innovated better ways to standardize responses to improve accuracy and timeliness of responses. We changed the scope of our influence on my team as a part of my.

Washington, D.C., N.W., US

Lead campus operations (recruiting and finance) teams. Drove business by strategic engagement of community businesses to increase enrollment. Developed policy and procedures to increase student readiness and outcomes. Worked with campus dean to build pilot programs to improve campus metrics. Communicated business forecasts to upper management.

Washington, D.C., N.W., US

Built custom solutions for a large national account by assembling and directing a cross-functional team. Retained customers by organizing outreach efforts and coordinating proper follow up actions. Improved business process by developing tools for departments and reviewing and mapping out processes prior to system roll outs. Built training slide decks for.

Washington, D.C., N.W., US

Lead inbound/outbound call center team in recruiting efforts. This included training and coaching for new employees. Continued in the responsibility of the virtual open house efforts. This was a production role and included meeting personal sales metrics in addition to managing that of my team and their training needs. In this position I sent business.

Washington, D.C., N.W., US

Call center recruiter. In this position I worked with a database of potential students and followed a contact strategy to optimize customer contact. I interviewed candidates over the phone to qualify them to attend school and to persuade them to act to enroll. I assumed additional responsibility to act as a change ambassador in a large scale system.

Draper, UT, US

Inbound call center sales position. Took inbound calls to sell services to customers.

Lead sales efforts by example. Handled customer issues. Arranged merchandise for proper display. Trained new associates. Point of sale, retail pro 7. Opening and closing store procedures including banking.

Outside apartment maintenance. Primarily grounds work and pool care. Seasonal position.

US

Prepared food and washed dishes for 20-50 people. Seasonal and temporary position.

Merrimack, NH, US

Lead sales by example. Sold 'demo' products consistently to help store achieve weekly targets. General merchandising according to corporate plan-o-gram. Cash handling, reconciliation and opening and closing procedures.

Merrimack, NH, US

Started out as a stock boy - processed shipments, organized stock room, and merchandised. Progressed to sales associate and key holder. I lead my site in sales. I was the leader in 'demo' product sales consistently for my store. 'Demo' sales were a KPI for Brookstone at the time of my employment. I left this position to serve as a missionary for my church.

Master'S Degree, Human Resource Management With A Concentration In Organizational Development

Bachelor Of Science (B.S.), Consumer And Community Studies