Jared Nelson Email and Phone Number
Kaysville, UT, US
Jared Nelson's Location
Kaysville, Utah, United States, United States
Jared Nelson's Contact Details
Jared Nelson work email
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Jared Nelson personal email
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Jared Nelson phone numbers
About Jared Nelson
Greetings! With a background spanning from Customer Success Manager to Director of Customer Success, I bring dynamic leadership and extensive experience in driving customer engagement, enhancing success metrics, and advocating for clients. Throughout my career, I have maintained a proven track record of fostering lasting client relationships, reducing turnover, and achieving revenue goals even in challenging market conditions.My expertise lies in strategic planning, team management, negotiation, and coaching, coupled with a deep understanding of SaaS sales environments. I excel in developing and executing comprehensive customer success strategies that align with organizational objectives, resulting in sustained revenue growth and high retention rates.As a leader, I prioritize employee well-being and promote a supportive team culture, which has contributed to low turnover rates even during challenging market conditions. My adaptability is evident through rapid promotions and successful role transitions within the SaaS sales landscape.Certified as a Customer Success Manager (CCSM) Level 2, I am committed to continuous professional development and staying updated on industry trends and best practices. My strong problem-solving abilities and strategic thinking enable me to address complex challenges and drive positive outcomes in customer success management.Let's connect to explore how my skills and experience can contribute to driving your organization's success.
Jared Nelson Work Experience Details
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Director Of Customer SuccessQa North AmericaKaysville, Ut, Us -
Sr. Customer Success ManagerQa North America Oct 2024 - PresentNew York City, Ny, Us• Partnering with clients to achieve customer goals, driving product adoption and retention.• Spearheading efforts to align value to continued partnership for client relationships. -
Customer Success Director (Manager)Pluralsight Oct 2021 - Nov 2023Draper, Ut, UsIn my last position, I spearheaded strategic efforts to boost customer satisfaction and retention, keeping them in line with our company's goals. I led a team of specialists in delivering exceptional support and nurturing long-term client partnerships to drive revenue. By analyzing customer feedback with data-driven strategies, we improved service delivery and increased customer loyalty.My Key Accomplishments:• Achieved 84% Gross Revenue Retention in 2023, navigating challenging market conditions on $21M portfolio.• Executed effective negotiation strategies and precise forecasting, enhancing decision-making processes for peers and executive leadership.• Developed and executed customer success strategies, resulting in improved team performance and reduced turnover.• Led initiatives to transition teams into ownership of renewal sales motion, driving company-wide adoption.• Received high impact award in 2022 for significant contributions to organization. -
Sr. Enterprise Customer Success ManagerPluralsight Feb 2021 - Sep 2021Draper, Ut, UsDuring that role, I led customer success initiatives, ensuring that campaign execution aligned with client needs. I orchestrated success planning and conducted executive business reviews to drive client satisfaction. Additionally, I enhanced sales proficiency within the consultative team by providing expertise in quoting tools. I served as the primary resource for leadership and skillfully positioned renewals while navigating complex systems to ensure accurate forecasting.My Key Accomplishments:• Negotiated successful team transitions to manage and optimize renewal processes, doubling business volume in key accounts.• Utilized data-driven approach to analyze customer feedback and identify opportunities for enhancement, ultimately optimizing service delivery and bolstering customer allegiance.• Led expansion efforts within strategic accounts, achieving substantial growth and navigating complex buyer dynamics.• Transitioned into leadership role within nine months, demonstrating adaptability and strategic thinking.• Successfully managed and renewed $437K contract for the most challenging customer, overcoming significant buyer dysfunction through strategic navigation and relationship management.• Drove business growth through strategic sourcing of two major expansions, resulting in swift sales cycle totaling $40K and $82K respectively, with latter expanding at renewal due to sustained value delivery and adept buyer navigation.
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Enterprise Renewal Account ExecutivePluralsight Jul 2019 - Feb 2021Draper, Ut, UsIn my role as Enterprise Renewal Account Executive, I led initiatives to retain and grow our customer base, building strong client relationships and ensuring stability across accounts. I managed contract renewal negotiations with enterprise-level clients, enhancing the integrity of our client portfolio.My Key Accomplishments:• Recognized for outstanding performance with inclusion in 'Achievers Club' for quota attainment.• Exceeded annual quotas by boasting 91.5% gross retention and 125% net retention, earning recognition in 'Achievers Club'.• Secured $700K in renewal revenue from volume renewals amid the challenges of COVID-19 pandemic within six-month tenure.
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Director Of Account DevelopmentPluralsight Jan 2016 - Jun 2019Draper, Ut, UsIn that position, I led a cross-regional team to increase productivity and improve communication channels. I also served as a member of the marketing executive team during the company's IPO. Additionally, I navigated changing prospecting behaviors following the introduction of GDPR regulations, which contributed to strong market performance.My Key Accomplishments:• Collaborated with Sales and Marketing departments to craft strategies, resulting in 40% annual surge in opportunity generation.• Revamped onboarding procedures and training protocols, slashing new employee ramp-up time from 4-5 months to just 4-5 weeks.• Built high-quality pipeline that consistently converted to closures, yielding conversion rates ranging from 32% to 40% in later sales cycles.
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Customer Success ManagerPluralsight Apr 2016 - Jan 2017Draper, Ut, UsIn my previous position, I facilitated team coordination to improve the reach and impact of presentations, effectively driving expansion initiatives. Additionally, I enhanced operational systems by consistently utilizing feedback, resulting in workflow optimization and the implementation of actionable triggers.My Key Accomplishments:• Established foundational organizational processes, exceeding role expectations and driving operational efficiency.• Led project execution to establish new organizational framework, exceeding anticipated outcomes for role.• Spearheaded launch of new function within company, contributing to both renewal and expansion efforts.• Managed transitional period during company's rapid pivot in and out of this role, navigating through unique and dynamic environment.
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Account ManagerPluralsight Feb 2015 - Apr 2016Draper, Ut, UsAs an Account Manager, I oversaw international client portfolios by identifying their needs, presenting customized products, conducting pilot tests, and finalizing contractual negotiations. I also provided leadership and mentorship to my peers on a project delivering scaled onboarding demonstrations, which led to increased efficiency and time savings for team members.My Key Accomplishments:• Cultivated client development through delivery of targeted solutions, resulting in sustained growth across multiple quarters and surpassing service delivery expectations.• Achieved sustained growth over multiple quarters by fostering client development through targeted solutions.• Attained outstanding results in international sales across Mainland Europe and the UK, securing and supporting $1.6M in business within mid-market/commercial segment, exceeding goal of $1.2M.
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Sales Development RepresentativePluralsight Sep 2014 - Feb 2015Draper, Ut, UsI served and responded to incoming communications to our general phone lines and emails. I connected customers with information and sales representatives to fit their business needs. I innovated better ways to standardize responses to improve accuracy and timeliness of responses. We changed the scope of our influence on my team as a part of my contributions to information sharing and best practice creation. I also made outbound contact attempts to connect with and nurture prospective customers with marketing offers and promotions.
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Campus DirectorStrayer University Aug 2012 - Nov 2013Washington, D.C., N.W., UsLead campus operations (recruiting and finance) teams. Drove business by strategic engagement of community businesses to increase enrollment. Developed policy and procedures to increase student readiness and outcomes. Worked with campus dean to build pilot programs to improve campus metrics. Communicated business forecasts to upper management daily/weekly/quarterly. Conducted daily team huddles. Tracked and made individual retention plans to assist vulnerable students. Managed quarterly budgets and ensured sufficient amount of marketing and office supplies. Outlined and improved new student orientation process to better meet student needs. -
Associate Director Of OperationsStrayer University Apr 2012 - Aug 2012Washington, D.C., N.W., UsBuilt custom solutions for a large national account by assembling and directing a cross-functional team. Retained customers by organizing outreach efforts and coordinating proper follow up actions. Improved business process by developing tools for departments and reviewing and mapping out processes prior to system roll outs. Built training slide decks for recruiters and a new e-signature tool.
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Admissions ManagerStrayer University Jan 2011 - Apr 2012Washington, D.C., N.W., UsLead inbound/outbound call center team in recruiting efforts. This included training and coaching for new employees. Continued in the responsibility of the virtual open house efforts. This was a production role and included meeting personal sales metrics in addition to managing that of my team and their training needs. In this position I sent business forecasts daily and weekly sales to upper management and lead team to obtain weekly quotas/goals.
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Admissions OfficerStrayer University Jun 2009 - Jan 2011Washington, D.C., N.W., UsCall center recruiter. In this position I worked with a database of potential students and followed a contact strategy to optimize customer contact. I interviewed candidates over the phone to qualify them to attend school and to persuade them to act to enroll. I assumed additional responsibility to act as a change ambassador in a large scale system migration. In this role I lead the training activities for our site. I also headed our virtual open house project which included staffing, coordinating with marketing department and hosting WebEx presentations.
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Sales LeadClearlink Feb 2009 - Jun 2009Draper, Ut, UsInbound call center sales position. Took inbound calls to sell services to customers. -
Assistant ManagerShapiro Luggage Mar 2005 - Feb 2009Lead sales efforts by example. Handled customer issues. Arranged merchandise for proper display. Trained new associates. Point of sale, retail pro 7. Opening and closing store procedures including banking.
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Maintenance WorkerMilwood Management May 2005 - Sep 2005Outside apartment maintenance. Primarily grounds work and pool care. Seasonal position.
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House Boy/Prep-ChefKappa Phi Gamma Sorority, Inc. Jan 2005 - Mar 2005UsPrepared food and washed dishes for 20-50 people. Seasonal and temporary position. -
Assistant ManagerBrookstone Jan 2003 - Dec 2004Merrimack, Nh, UsLead sales by example. Sold 'demo' products consistently to help store achieve weekly targets. General merchandising according to corporate plan-o-gram. Cash handling, reconciliation and opening and closing procedures. -
Key HolderBrookstone Oct 1997 - Jan 2001Merrimack, Nh, UsStarted out as a stock boy - processed shipments, organized stock room, and merchandised. Progressed to sales associate and key holder. I lead my site in sales. I was the leader in 'demo' product sales consistently for my store. 'Demo' sales were a KPI for Brookstone at the time of my employment. I left this position to serve as a missionary for my church.
Jared Nelson Skills
Leadership
Training
Admissions
Customer Service
Public Speaking
Adult Education
Enrollment Management
Student Recruiting
Staff Development
Team Building
Higher Education
Leadership Development
Sales
Retaining Customers
Recruiting
Interviews
Student Financial Aid
E Learning
Coaching
Student Affairs
Career Counseling
Teaching
Employee Training
Resume Writing
Organizational Development
Instructional Design
Distance Learning
Student Engagement
Campus
Conflict Resolution
Student Development
Academic Advising
Academic Administration
Sales Management
Customer Retention
Student Counseling
Curriculum Development
Educational Technology
Community Outreach
Higher Education Administration
College Recruiting
Admissions Counseling
Cross Functional Team Leadership
Hiring
Higher Education Recruitment
Data Analysis
Educational Leadership
Ecollege
Higher Education Leadership
Higher Education Policy
Jared Nelson Education Details
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Strayer UniversityHuman Resource Management With A Concentration In Organizational Development -
University Of UtahConsumer And Community Studies
Frequently Asked Questions about Jared Nelson
What company does Jared Nelson work for?
Jared Nelson works for Qa North America
What is Jared Nelson's role at the current company?
Jared Nelson's current role is Director of Customer Success.
What is Jared Nelson's email address?
Jared Nelson's email address is ja****@****hoo.com
What is Jared Nelson's direct phone number?
Jared Nelson's direct phone number is +180123*****
What schools did Jared Nelson attend?
Jared Nelson attended Strayer University, University Of Utah.
What are some of Jared Nelson's interests?
Jared Nelson has interest in Science And Technology, Education.
What skills is Jared Nelson known for?
Jared Nelson has skills like Leadership, Training, Admissions, Customer Service, Public Speaking, Adult Education, Enrollment Management, Student Recruiting, Staff Development, Team Building, Higher Education, Leadership Development.
Who are Jared Nelson's colleagues?
Jared Nelson's colleagues are Tracey Wills, Sara Cadogan, Heather Makufa, Georgia Macfarlane, 曲命运, Daria Kaminska, Sarah Evans.
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