Member Services Lead
CurrentProvides listener and member support such as account management, programming feedback and inquiries, and also assists with planning and logistics for on-air fundraising drives. Makes live fundraising pitches on air during pledge drives.Trains new Member Services Associates and provides support for escalated support cases.Investigates trends in member and listener inquiries and helps with data maintenance in Salesforce records. Promoted from Assistant to Associate in May 2022, and from Associate to Lead in May 2023.