Jared Evans, Cissp Email & Phone Number

Washington, Dc, Us

Developed and led the comprehensive information security and privacy program for all divisions of Gallaudet University, ensuring compliance with statutory and regulatory requirements (e.g., FERPA, HIPAA, GLBA, PCI-DSS). Information Security Frameworks: CSF, NIST SP 800-37, NIST SP 800-171. Coordinated the creation and enforcement of security policies, standards, and procedures, safeguarding University data from unauthorized access, manipulation, and distribution.Monitor security practices across the University, enforcing policies to ensure proper data protection and addressing vulnerabilities.Respond to information security incidents, leading investigation and resolution efforts to mitigate risks and prevent recurrence.Work closely with external and internal auditors on security audits and assessments to maintain compliance and strengthen the University's security posture.Delivered cybersecurity awareness training to faculty and staff, improving overall security posture and encouraging a culture of security awareness.Educated employees about operationalizing AI and addressing privacy concerns within AI-based tools/services.

Washington, Dc, Us

Instructed two courses on Corporate Information Security and Malware Analysis, covering topics such as cryptography, securing infrastructure, incident response, and network security.Developed and led hands-on labs using tools like IDA Pro, OllyDbg, and virtual machines to teach malware analysis techniques and breach handling.

Austin, Texas, Us

Developed and executed strategies alongside the sales team to target high-value enterprise markets, driving business growth.Focused on retaining existing customers and attracting new enterprise clients by addressing technical issues related to Convo's suite of video calling applications.Collaborated with customers’ IT teams to resolve complex networking issues for seamless integration of video calling solutions into their environments.Acted as a technical liaison between customer support and the engineering team, advocating for product enhancements and driving future development to meet customer needs.Improve customer experience by training Tier 2 support staff on advanced troubleshooting techniques, reducing escalations and improving issue resolution times.

Austin, Texas, Us

Led a team of engineers responsible for maintaining both physical and cloud IT infrastructure, supporting hundreds of thousands of minutes of video calls monthly. Managed infrastructure growth aligned with the company’s strategic objectives while performing duties as a Juniper network engineer.Overhauled the outage response system, increasing first responder availability and optimizing team response to incidents.Nurtured vendor relationships for network equipment, data centers, connectivity, and VoIP services to deliver reliable service.Deployed IPv6 at the network edge for public servers using BGPv6, improving future-proofing and addressing scalability needs.Established IPSec tunnels with third-party vendors as part of security requirements for endpoint lookups across VRS providers.Increased real-time traffic visibility and analysis with improved alerts and troubleshooting, using tools such as end-to-end VoIP QoS, Homer for signaling, and custom RTP media captures.Deployed automated video call failover systems at call centers using MPLS, IPSec tunnels, and BGP, improving system resilience.Configured and deployed Juniper routers and switches at new call centers and hubs to ensure network stability and scalability.Created detailed end-to-end call flow diagrams, simplifying better understanding of platform to assist with troubleshooting for engineers.Conducted SIP endpoint interoperability testing and troubleshooting for improved connectivity with other VRS providers.Visited high-value customer sites to assess network performance and provide real-time traffic recommendations for network improvements.

Austin, Texas, Us

Oversaw production infrastructure supporting 10 SIP/H.323 videophone brands, generating millions of call minutes monthly across 27 call centers and 20,000 devices. Acted as a first responder, working closely with VoIP engineers, video solutions teams, and product managers to resolve video call issues and ensure seamless operation.Diagnosed and resolved video call issues by setting up test cases, generating network traces for analysis, and thoroughly testing new features and fixes before production release.Ensured interoperability with other Video Relay Service (VRS) providers, compliance with FCC requirements, and optimized the user experience across multiple platforms.Served as a liaison between customer support and product development, providing actionable feedback for new product features or improve quality.Directed business support engineers in solving video quality and call flow problems within corporate, governmental, and academic environments.Contributed to the iterative development of Z5 Mirial softphone applications for PC, Mac, iOS, and Android, performing beta tests, reproducing bugs, and assisting developers with resolving issues.Trained Tier 3 technical support representatives on networking diagnostic tools, boosting their ability to troubleshoot complex customer-reported issues.Led a 2-month project to migrate from Microsoft Active Directory to Google Workspace, centralizing administration for 700+ accounts and developing web-based password reset functionality.Spearheaded the implementation of a $2M mobile device management system, overseeing 10,000 locked-down iPads and Windows All-in-One PCs, ensuring these customer-provided devices were used as intended.Developed the Z5Max touch-screen product by integrating third-party software and custom PowerShell scripts.

Washington, Dc, Us

Developed disaster recovery center using VMware clusters, increasing resilience and scalability for the University's data systems.Migrated key business applications to virtual environments, reducing physical server needs by 50% and lowering operational costs.Led network infrastructure upgrades, including external DNS configuration and optimizing the video conferencing traffic.

Washington, Dc, Us

Taught Fundamentals of Network Security using real-world tools and technologies (e.g., Wireshark, nmap, iptables) to educate students on hacking methodologies and federal cybersecurity laws.

Oversaw production systems and global network infrastructure for a leading Video Relay Service (VRS) provider. Ensured seamless VRS interoperability and video quality while acting as the final escalation point for all technical issues. Led a team of junior system administrators and network engineers, ensuring efficient day-to-day operations and long-term infrastructure growth.Directed capacity planning and infrastructure scaling to support projected company growth.Collaborated with sales teams to address network security and firewall concerns, contributing to securing federal and corporate contracts.Established and maintained 10 call centers and 3 data centers, interconnected via site-to-site VPNs.Diagnosed and resolved SIP/H.323 protocol issues alongside VoIP engineers during development and testing phases.Optimized video call performance across WAN and Internet, utilizing traffic shaping and network device monitoring to maintain high quality and low-latency communication.Designed and implemented new VRS interfaces, including routing logic rules for enhanced system efficiency.Led comprehensive testing of all system developments and upgrades before deployment to ensure stability and performance.

Engaged as a contract consultant for this publisher of American Sign Language instruction and Deaf culture materials to streamline workflows, automate processes, and upgrade outdated systems.Developed a fully automated data transfer process, migrating from a legacy database to an open-source PostgreSQL system, reducing data query times from 45 minutes to seconds and vastly improving financial reporting efficiency.Automated the manual shipping notification process, enhancing both accuracy and efficiency, which freed up resources for higher-priority tasks.Created advanced Crystal Reports for executive management, marketing, and customer service teams, providing critical business intelligence and supporting informed decision-making.Led the redesign of the corporate e-commerce website, utilizing PHP and PostgreSQL to enhance functionality and user experience.

Rochester, Ny, Us

SAP Analyst / Programmer (Jan 1999 - Jun 2002)Played a key role in the global implementation of the SAP R/3 electronic business system across four major manufacturing plants. Collaborated with business functional teams and users at all levels to ensure accurate business processes and system integration.Designed, developed, and implemented custom SAP ABAP applications, modernizing and improving legacy systems across multiple business functions (SD, FI, MM).Configured essential business documents, including invoices, sales orders, packing lists, and checks, for plants in the U.S., U.K., and Germany, incorporating multi-lingual logic to align with international standards.Developed pricing procedures and specialized reports for the Materials Management (MM) module, improving plant operations by tracking waste reduction and meeting manufacturing targets.Supported the finance team with custom reporting solutions to ensure materials were accurately accounted for across plants.Contributed utilities to the ABAP development team, such as tools for searching SAPScripts, creating PDF versions of reports, and presented on debugging and optimizing ABAP code.Windows/Web Developer (Apr 1997 - Jan 1999)Led the development of global web-based applications, supporting the company's successful QS-9000 TE certification efforts.Developed and managed a global web project to track universal requests for action, integrating self-monitoring features.Created database-driven web applications using Perl with ODBC databases and developed Visual Basic Windows applications to improve internal operations.