• Handle customer inquiries efficiently, serving as primary point of contact for information on products/services.• Execute marketing plans that identify customer needs and analyze competitor strategies for growth opportunities.• Increase engagement through active phone communication, resulting in sales and accurate product recommendations.• Revamp company website, optimizing for accuracy, functionality, and engagement.• Conduct market research to inform product development and pricing strategies, increasing revenue and market share.• Collaborate with cross-functional teams for consistent messaging and brand image across all channels.• Develop sales and marketing collateral, including presentations, brochures, and product guides.• Maintain strong relationships with key stakeholders, including customers, vendors, and partners.

• Led day-to-day operations of busy retreat center by communicating effectively with suppliers, staff, and guests for seamless service delivery.• Managed year-round enrollment and registration for guests and retreat groups, ensuring complete and accurate documentation.• Developed and maintained efficient system for managing files, delivering reports, and updating staff on occupancy rates.• Audited financial accounts to ensure compliance and identified areas for improvement, resulting in improved financial controls.• Developed and implemented effective marketing strategies, increasing visibility and revenue.• Collaborated with senior management to enhance guest experience and streamline operations, increasing customer satisfaction and repeat business.

• Led efforts to enhance university profile and facilitate internal communication by collaborating with Project Manager and Marketing Director.• Trained and managed student workers, utilizing Asana to streamline workflows and improve productivity.• Planned and executed successful events in collaboration with project leaders and stakeholders.• Increased participation and secured maximum results for golf and 5k fundraisers.• Oversaw various graphic design projects, ensuring alignment with brand standards and maximizing engagement with audiences.• Maintained data integrity and availability by utilizing database servers as needed.

• Coordinated and managed creation of university lecture content for online degree curriculum• Collaborated with professors to design digital classrooms, lessons, and assignments• Developed effective frameworks, standards, and requirements for course content• Designed compelling lesson plans focused on literature, history, and theology

• Assisted senior event coordinator in detailed retreat/event planning and communicating with internal departments and external group leaders.• Supervised and trained program team, delegating tasks and providing guidance.• Managed retreat center's concession stand and gift shop sales and inventory.• Developed comprehensive training manual to improve accountability and employee performance in retreat center's shops.

• Provided exceptional customer service to resort guests and employees in multiple areas, including concessions, merchandise, and other guest services.• Utilized sales techniques and product knowledge to exceed sales goals and increase revenue.• Maintained clean and organized merchandise and concessions areas to a high standard.• Proficiently managed Point of Sale and inventory systems, executing transactions quickly and accurately and managing all stocking responsibilities.

• Managed payment records and accounts for students, faculty, and staff members using point-of-sale systems and other software.• Ensured compliance with food safety regulations and maintained a clean and hygienic cafeteria environment.• Provided excellent customer service, addressing questions and concerns in a prompt and professional manner.