1. Developed an End of Day report pulling from Zendesk, HighJump, and Tableau helping to discover past trends in Operations and Finance thereby helping track pain points and create actionable KPIs2.Pulling from multiple data sources, identified problem merchandise and created a report that lead to thousands of dollars in vendor restitution and took problem merchandise from customer circulation3. Using customer feedback and merchandise expertise, created a multi-departmental weekly… Show more 1. Developed an End of Day report pulling from Zendesk, HighJump, and Tableau helping to discover past trends in Operations and Finance thereby helping track pain points and create actionable KPIs2.Pulling from multiple data sources, identified problem merchandise and created a report that lead to thousands of dollars in vendor restitution and took problem merchandise from customer circulation3. Using customer feedback and merchandise expertise, created a multi-departmental weekly account of high cost merchandise issues with the total losses and areas to improve 4. Created a process that allowed agents to obtain in the moment answers to customer questions, empowering agents in areas of operations, merchandise, and policy Show less

1. Using social media insights and data, created a company wide, weekly presentation about areas of strength and improvement that increased interaction and reach of social media posts2. Spearheaded the adoption of Chat and SMS, developing macros and reporting strategies to increase member insight and satisfaction leading to chat utilization over voice contanct3. Created a report to track declines and approvals of free memberships and donations in the mission aspect of the business4.… Show more 1. Using social media insights and data, created a company wide, weekly presentation about areas of strength and improvement that increased interaction and reach of social media posts2. Spearheaded the adoption of Chat and SMS, developing macros and reporting strategies to increase member insight and satisfaction leading to chat utilization over voice contanct3. Created a report to track declines and approvals of free memberships and donations in the mission aspect of the business4. Trained new hires on programs and procedures Show less

1. Developed a new Archival Management system to track all inventory items2. Successfully proposed and designed exhibits, leading to increased interest in the Museum3. Created a Collection Management Policy that grew the collection by 300%4. Wrote the Museum’s founding and operational documents and procedures 5. Developed relationships with educational institutions and the public.

1. Conducted extensive research on historical topics and artifacts 2. Analyzed and organized information in a clear manner for presentation3. Practiced artifact care and handling4. Documented and researched rare books in the Biola University archive5. Transported rare materials between storage ares6. Provided clerical services to the Museum Director

1. Developed customer relationships2. Input customer and store information into online databases3. Set up store displays and developed marketing strategies leading to first prize in regional commercial competition 4. Received and processed new shipments of merchandise

1. Assisted the professor in developing learning strategies for student coursework2. Graded students’ work for clarity and accuracy3.Assisted students with thinking and responses to historical questions4. Kept records of the student grades on the class database

Assisted guests during check in/out procedures. Organized and took inventory of linens and office supplies. Delegated tasks to coworkers when acting as a shift lead. Kept detailed visitor and financial records in an office setting. Mediated communications between office staff and guests. Developed excellent customer care practices.