I provided executive-level leadership with full P&L accountability for all business activities for company offering an Uber-type delivery service for e-Commerce companies. I hold responsibility for all aspects of managing a unique home delivery service. I create and manage software applications, develop fleets and train drivers, and have learned many common e-Commerce systems of today, from shopping carts, e.g., Shopify, to warehouse integration software. I recruit, hire, and train a technical and operational team, optimize profits, and satisfy customers at both ends of the spectrum. I’ve introduced a business model that features benefits in shipping logistics, reduced overhead costs, rapid delivery for e-Commerce, dynamic pricing, and customer satisfaction. My company has been highlighted in many articles, e.g.,http://archive.sltrib.com/article.php?id=5459213&itype=CMSID https://www.metroscg.com/portfolio-item/metro-to-offer-pigeonship/ https://www.drexel.ca/drexel-warehousing-operations-moves-to-seven-days-per-week-and-announces-same-day-shipping-convenience-through-pigeonship-crowdsourcing/.★ My company created 100% of the Western Region Grocery Home Delivery fleet operation for Kroger Foods – Smith’s Division (http://archive.sltrib.com/article.php?id=5459213&itype=CMSID).★ We execute Last Mile Delivery operations for Canada’s largest privately held 3PL: Metro Logistics e-Commerce.★ We set up delivery fleet operations for FTD Floral.★ I reduced e-Commerce delivery costs by 20% by creating an innovative logistics and delivery model.★ I increased profits by 10% or more for many e-Commerce companies.★ Our delivery model is now mimicked by Amazon and other major e-Commerce companies.

I held full responsibility for managing all distributors, distributor operations, and functions, and promoting growth through strategic customer acquisition focus. I managed 500 individual sales representatives and oversaw 2000+ distributors for international sales of a line of “healthy chocolate”, bringing benefits in controlling mood, controlling craving, suppressing appetite, and promoting a healthy blood sugar maintenance level for online e-Commerce company. I directed and grew sales, created marketing programs and incentives, and assisted with international logistic operations to support the distribution and sales force. ★ I launched new products in multiple countries.★ I created strategic marketing and advertising plans, resulting in growth of the customer base to 80,000.★ I developed and executed a highly effective training program for the sales force.

I ensured multiple restaurants were thriving and operating to the highest standards in customer experience, employee experience, and financial goals. I oversaw the day-to-day operations for multiple restaurant locations. I built, trained, and motivated my team to provide excellent customer service, high quality food offerings, and execution of all food safety and restaurant safety standards. I ensured all productivity numbers, budgets, and sales were met by applying financial tools and analyzing financial reports to identify trends and issues in location performance. I maintained in-depth knowledge of the competitive marketplace for store development, marketing, and community outreach purposes. I resolved guest and employee issues effectively to ensure high customer satisfaction.★ I participated in the build and launch of multiple restaurant locations.★ I franchised multiple restaurants, grew sales, and sold them.