Jared Harper Email & Phone Number

Stamford, Connecticut, Us

Developed product strategy, and vision which were aligned with the company’s goals, market trends and the competitive landscape. Responsible for defining and managing Wi-Fi product and feature roadmap planning. Drove systematic product prioritization process based on customer impact, business need, operational efficiencies, and executive outcomes.Maintained product delivery timelines and budget to increase deployment velocity. Managed entire product lifecycle, from ideation, to delivery and iterated on existing products to enhance product evolution, customer satisfaction and the company’s converged product strategy. Deployed next generation software and tools in support of Wi-Fi evolution strategy. Established strong vendor management principles to align program and product feature enhancements. Lead team in the development of new telemetry-based network management and monitoring metrics.Managed product budgets, capital and operational expense forecast and made data-driven decisions to maximize profitability. Established competitive marketing process to evaluate industry trends, offerings, with feedback analysis to identify new opportunities and drive product improvements. Lead and mentor a diverse team of product managers to include individuals from different departments and functions to foster a culture of innovation and excellence within Product Organization.

Stamford, Connecticut, Us

Directed team responsible for launch readiness of all new product deployments for High-Speed Data (HSD), Advanced WiFi, E-mail, Network Infrastructure Enhancements, and Security initiatives. Supported accelerated launch expectations while maintaining operational cohesion. Ensured operational readiness for tools, routing, support and training in coordination with in-market and executive leadership teams. Drove design and functionality enhancements for operational tools to expand beyond traditional support to end user devices. Completed fixed wireless access (FWA/CBRS) deployment in trial markets and validated installation, support and trial processes for future phase initiatives.Established process, requirements, budget and support to validate new mobile network deployment.Deployed Spectrum Wi-Fi extender solution to entire footprint to ensure customer and agent enhanced experience.

Stamford, Connecticut, Us

Responsible for directing a team of program and project managers in the successful implementation, testing, and deployment of new products, services, equipment and process enhancements. Collaborated with cross-functional stakeholders in Product, Field Operations, Sales and Engineering to implement strategic initiatives. Performed Employee Field Trials (EFT) to validate customer experience of products prior to launch. Executed employee end to end testing utilizing buy flow, retail and inbound sales channels. Completed device testing and process validation of devices launched on the Spectrum Mobile network. • Strong knowledge of systems and tools platforms utilized to support Spectrum Mobile MVNO. Provided operational readiness support to training and process teams to ensure documentation of user experiences and to assist agents in properly supporting customers. • Streamlined Spectrum Community Solutions (MDU bulk) support processes for operations.

Stamford, Ct, Us

Leading a team of product managers on the launch and maintenance of new and existing video solutions throughout the TWC network. Working with cross functional leadership for the successful deployment of the all digital platform. Completing operational readiness testing of channel packages and services as well as new and enhanced equipment to support new product deployment. Partnering with Product Development, Operations, Program Management, Care, Engineering, and all other stakeholders on product development and implementation.Experience with commercial video services, including IPTV, SBB, Pro Idiom, etc…Technical knowledge of HFC Network and CATV distribution.

Stamford, Ct, Us

Responsible for leading product implementation for Business Class Video solutions in the TWC markets (including but not limited to New York City, Syracuse, Texas, LA, the Mid West and the Carolinas). Partner with Marketing, Operations, Program Management, Customer Care, Engineering, and all other stakeholders on video product development, implementation and support.Develop plans for the rollout of new products and services that account for the needs of all stakeholders.Act as the regional project manager for new video product launches as well as enhancements to current processes and procedure to enhance operational effectiveness. Define implementation and rollout requirements to support product launch. Develop detailed project implementation plans. Conduct stakeholder meetings at all levels of the organization.

New York, New York, Us

Specialized in new high speed internet and telephone feature deployments for commercial services. Organized and communicated project objectives across all stakeholders in multiple departments and varying levels of leadership within the organization.Provided detailed executive level project briefs detailing project status, deliverables and any project impediments. Produced detailed project plans including tracking for new commercial product initiatives.Developed detailed strategy for product deployment of integrated DOCSIS 3.0 equipment across all markets.

New York, New York, Us

Assisted in the development of Insight Business Commercial Operations department and the ongoing project management of Insight Business customer deliverables. This includes, but is not limited to; ensuring project cost estimates are provided to sales in a timely and accurate manner, methods & procedures development, project planning and tracking, progress status reporting and escalating of issues as required. Worked closely with cross-functional business groups in all Insight districts to ensure the on-time fulfillment of customer contracted services in support of Insight Business goals and objectives.Coordinated installation of MDU commercial video and bulk ethernet services. Coordinated Installation and implementation of fiber optic network to support cellular backhaul.

New York, New York, Us

Sales coaching & employee growth and development.M&P development and implementation as needed for procedural changes. Liaised daily with several different departments within and outside of the company to resolve complex issues arising from installation requirements and restrictions. Supervised and developed quality assurance personnel to ensure order entry accuracy and improve sales completion.Responsible for interdepartmental and customer escalation and resolution.

Master Of Business Administration - Mba

B.A. Political Science