Ensure proper functioning of the information processing systems and oversee necessary upgrades and changes in order to best fit the business’s needs. Helps business groups utilize information systems to improve their efficiency. Ensures computer equipment, hardware, and software meet organizational needs.

- Manage day to day infrastructure operations and tasks.- Maintain business critical systems and backups- Implement new technologies and projects- Assist in long term planning and budgeting- Educate end users about systems and solutions

o Provide quality customer support to internal and external customerso Train, support, research, resolve and respond to inquiries and escalationso Assisting with product usage and billing issues

Worked with the Deployment and Staging group in Dalton to provide support for the Cartersville, GA offices and manufacturing facilities.

Configured and Installed enterprise servers and networking equipment.Participated in product testing and certification. Used software deployment and management tools such as Altiris audit and install applications. Remote support and onsite installation of equipment.

To provide prompt and efficient repair, maintenance of corporate computing solutions that includes, desktop PC's and peripheral equipmentReview schedules, prepare equipment and necessary tools to insure assigned projects are completed in a timely and professional manner. Complete all necessary paperwork with regard to projects and problem assessment in a timely manner. Provide hands-on level 1 troubleshooting to solve customer technical issues. Assist Deployment Engineers with PC repairs and assembly. Install new PC equipment and perform data transfers as needed.

Installed S.M.A.R.T. boards and equipment.Trouble ticketing and installation of new end user equipment.

Pulled Fiber, Telcom, Cable TV, and Intercom in a new Elementary School Building. Terminated and setup networking equipment.