I'm focused on building lasting partnerships to drive mission outcomes for our customers and partners. I'm responsible for partnering with major FSIs to deliver staffing solutions, boutique consulting engagements as well as establishing technology vendor partnerships that ultimately benefit Recro and our partners.Recro is a small business provider of cleared IT software development teams specializing in risk management, cyber security, cloud computing, Devsecops, big data, GeoINT, Zero Trust, AI, and analytics on Kubernetes, ServiceNow and other IT platforms with 70 TS/SCI/Poly software development professionals on staff.

As a CSM, I'm focused on driving D2iQ solution adoption and customer retention through focusing on customer outcomes and intended value.- Responsible for managing relationships with all Government and Enterprise clients- Responsible for upselling and cross-selling additional solutions to boost revenue including software, professional services and training.- Develop new customer onboarding, retention and expansion motions to advance the CS practice internally and in the view of our customers- Quote creation, management and delivery to existing customers and distributors/partners- Manage regional forecast of renewal business and close renewals and upsells

As Head of Public Sector, Customer Success at MongoDB I am responsible for recruiting, talent planning and development, territory management, forecasting and execution, strategic program identification and management and sales stakeholder management

- 2019 Outstanding Contribution Award. One of two members of CS selected via peer voting

As a Customer Success Manager I am responsible for managing a defined group of accounts to ensure they successfully deploy, adopt, maintain and expand Elastic solutions. I'm responsible for ensuring US Federal Government customers are delighted with Elastic, find tremendous value in a relationship with Elastic, and crush their project milestones while achieving their desired outcomes. Elastic is the company behind the popular open source technologies Elasticsearch, Logstash, Kibana and Beats - also known as the Elastic Stack.

Drive adoption of IBM Cloud software solutions to US Federal clients. Develop collaborative relationships with my clients and become a trusted advisor in their eyes by providing an unparalleled client experience and illustrating my passion for the industry within which I work. My goal is to ensure joint success for my clients in the intelligence community and IBM. Work hand in hand with Federal Systems Integrators and business partners to deliver solutions to the government which highlight my client's capabilities and the transformative nature of IBM Cloud technology. Solution segments include: Application Platform/DevOps, Cognitive IT Operations, Smarter Process (BPM/ODM), Hybrid Cloud Integration (Datapower/WebSphere), Video Services (uStream/Aspera), IaaS (Softlayer), PaaS (Bluemix) and SaaS capabilities. TS/SCI.

Work with clients in the Intelligence Community to provide high-value enterprise class solutions for systems engineering, application lifecycle management and software delivery pipeline automation. Become a trusted adviser to my clients and an expert on IBM Rational solutions.

Sotera Defense purchased Software Process Technologies in September 2011.

Enterprise Configuration Management support services to government agency

Developed and maintained company’s web presence. Designed and implemented the external facing web page and marketing materials. In addition, responsibilities included:• Attended sales meetings/training• Built relationships with existing customers in addition to acquiring new business• Orchestrated direct mailing programs and implemented a region wide marketing strategy

• Prospected and built relationships with customers to capture sales opportunities• Listened to customer needs and closed cruise vacation sales• Addressed any and all of the clients’ concerns in order to facilitate the best experience possible• Focused on after sale customer satisfaction to increase follow on sales

Locations in Frederick, MD, Ft. Lauderdale, FL and Boynton Beach, FL- Worked as a sales associate and assistant store manager- Completed Manager in Training program- Promoted to store manager 2004- Handled all aspects of store management - P&L statements, Merchandising and Team Building