Jared Barr Email & Phone Number

Columbus, Oh, Us

Us

Lewis Center, Ohio, Us

● Managed PCI compliance● Managed Azure AD/ADSync on our domain● Headed the implementation of DUO (2FA/SSO/MFA)● Headed the implementation for SCCM, PDQ, MDT and PXE● Configured iDRAC on our Dell EMC servers● Managed all network infrastructure equipment and firmware/hardware upgrades● Improved my department's task management with several ticketing/roadmap processes that I implemented improving client SLA resolution times● Responsible for all security of our network & end-user devices● Managed switch, firewall, and general network infrastructure, ports, LANs, WANs & VLANs● Managed Barracuda backups and auditing● Managed all storage policies and archives● Managed our NAS and data archives on and off the business domain● Managed our GPO polices● Created extensive documentation for our technicians● Implemented conferencing reservation system and hardware to conference centers● Implemented features to server room to increase safety and monitor environmental conditions● Implemented PagerDuty to reduce network downtime and increase responsiveness● Implemented local company Knowledge Base and hosted on SharePoint for our employees● Rehabilitated our data center and many processes in there, including our cable infrastructure● Installed camera security● Installed several Meraki MR APs throughout our offices and warehouses● Utilized multiple industry leading software to secure our devices against malware and phishing● Utilized Auvik alongside Cisco Meraki Dashboard for network administration, mapping, auditing, performance and feedback● Utilized Microsoft 365 AC, Adobe Admin, and other admin centers for different business functions● Utilized vCenter, VMware Workspace ONE to manage our hypervisors, servers and virtual workstations● Influenced many purchasing decisions in our department to support the company● Resolved tier I-III issues with our employees

Lewis Center, Ohio, Us

● Managed all non-network related responsibilities involving the helpdesk

Raymond, Ohio, Us

● Provided Tier 1 & 1.5 help desk support● Experienced troubleshooting advanced systems● Serviced video conferencing systems● Implemented ticket efficiency method utilizing ServiceNow● Utilization of VMware Horizon VDI software● Experience with hardware maintenance and installations● Avaya Phone systems experience● AutoCAD CATIAv5 blade systems experience● Managed standard and non-standard software installations and troubleshooting● Experience in iPhone 6 and 8 troubleshooting utilizing VMware Workspace ONE UEM● Provided remote desktop assistance to clients working from home● Responded to on-call incidents that needed attention on the design floor

Columbus, Oh, Us

● Provided Tier 1 and Tier 1.5 help desk support for the State of Ohio redesigned business taxportal and electronic licensing portal● Answered incoming and customer-facing calls regarding system issues and general help● Placed outgoing calls for cases filed online to resolve the client issue● Utilized custom Salesforce application to provide technical support for customers● Designated to provide training in both one-on-one and group settings to new agents● Worked with other service partners and agencies to find resolution to customer issues● Provided proper documentation, escalation, notification, tracking, and follow-up for customerissues● Identified production defects via pattern recognition for escalation to resolution team● Upheld and managed customer service SLAs● Assisted in developing job and training aids● Designated as subject matter expert for tax portal support● Assisted in VM Installation and VDI management

• Collaborated with office employees and troubleshooted any user technical issues.• Collaborated with client and NRC (Nuclear Regulatory Commission) auditors.• Performed basic preventative maintenance on employees' workstations. Experienced with Windows 10, 7, and 98.• Ran vulnerability scans on employees’ laptop/desktop devices on the network.• Secured files that stood as a potential security risk or breach of client data.• Verified certificates were installed and authenticated properly for script security.• Confirmed the desktops were routed properly to a nearby and appropriate printer.• Shut out end access to specific printers and workstations.• Installed static IP configuration.• Configured off-site Thunderbird email servers properly with FTP services.• Authenticated DNS for seamless private email server address integration.• Configured email user settings and directories to ensure that all employees were receiving the appropriate emails with proper permissions on the server.• Managed password security and logged backup troubleshooting in a logbook for our employees’ workstations.• Design and construct our network in an efficient manner.• Create, modify, and review all global firewall, host intrusion prevention system, data loss prevention, on-demand/on-access virus scans, and rogue system detection polices.• Ran CAT5 cabling to all of our offices and route through the appropriate switches on our network.• Monitored local NAS to make sure all our company and client data is secure and backed up.• Performed log-based network auditing.• Performed basic endpoint security.• Assisted in documenting changes and events in logbooks so all actions are properly documented and traceable.