Jared Segovia Email & Phone Number

Provides technical troubleshooting for various break/fix problems including computer hardware failures, printer management, VoIP phones, network connectivity issues, and software application issues. Serves as internal IT support, supporting server and network infrastructure, administering endpoints, user accounts, email, and various business class applications. Administers Microsoft 365 for Enterprise and Azure services, namely Microsoft 365 suite, Sharepoint, Teams, Exchange Online, Azure Active Directory (Entra ID). Manages Azure AD users, groups, and applications. Administers identity and access management (IAM) and role-based access control (RBAC), supporting single sign on (SSO) and multi-factor authentication with Cisco Duo.

Rancho Cucamonga, California, United States

Provides point of escalation for tickets unable to be resolved by FCR (First Contact ResponseTeam. Responsible for client ITR (IT Reviews), including but not limited to identifying risky firewallrules, security risks in client general practice, and providing recommendation to negateunnecessary risk and spending. Creates, edits, and trims client GPO as needed. Edits firewallpolicy as needed. Create, remove, edit VM resources. Create, remove, edit WatchGuard FireboxPolicy as needed. Engage vendors and LOB support as needing throughout troubleshootingprocess.

Rancho Cucamonga, California, United States

Provided technical troubleshooting for clients over phone calls and emailsubmitted tickets; servicing application issues, Office 365, LOB applications,equipment failures, printer management, VPN & Remote Desktop errors, and networking issues. Administered user and group management in Active Directory and Google Workspace, Microsoft Office 365 and on-premise Microsoft Exchange email administration in Microsoft & MacOS environments. Delivered server file restoration, application updates, VPN user set-up onfirewall & endpoints; including computers and mobile devices. Contributed to ongoing documentation of client network environments, equipment upgrades, knowledgebase, and internal How-To support articles.Responsible for re-securing compromised mailboxes.

Rancho Cucamonga, California, United States

Provided technical troubleshooting for clients over phone calls and emailsubmitted tickets; servicing application issues, Office 365, LOB applications,equipment failures, printer management, VPN & Remote Desktop errors, and networking issues. Administered user and group management in Active Directory and Google Workspace, Microsoft Office 365 and on-premise Microsoft Exchange email administration in Microsoft & MacOS environments. Delivered server file restoration, application updates, VPN user set-up onfirewall & endpoints; including computers and mobile devices. Contributed to ongoing documentation of client network environments, equipment upgrades, knowledgebase, and internal How-To support articles.

Upland, California, United States

Resolves client-side issues remotely, such as print/scan issues, driver installation, password resets, VPN issues, LOB app issues. Admins 365/Exchange and VPN/MFA. Delivers, installs, and trains clients on company owned technology, such as MFP’s, phone systems, and workstations. Takes service calls from a wide area (Riverside County, San Bernardino County, LA County, SD County).

Redlands, California, United States

Supported the Distance Learning Initiative for RUSD. Implemented physical upgrades and completed general maintenance on devices designated for student remote use. Upgraded drives from HDD to SSD, installed additional RAM, replaced any faulty connectors (USB, Ethernet, DC Power), and replaced broken LCD’s. Converted Windows devices to Chromebooks with Neverware software.

Yucaipa, California, United States

Managed Help Desk for City ran sites such as City Hall, Yucaipa Performing Arts Center, Yucaipa Community Center, Yucaipa Senior Center. Utilized Active Directory to create new accounts for end user, as well as resetting passwords when necessary. Serviced desktops (Mac and Windows), cash drawers, and provided basic server rack dressing and maintenance. Assembled and installed security cameras on city streets. Deployed system images and enrolled laptops for the city run Kid’s Club. Backed up and upgraded all city owned machines from Win 7 to Win 10.

Hemet, Ca

As a Loss Prevention specialist, I focus' on the retention of merchandise, and the safety of Ross associates and customers.

Temecula, Ca

As a Recreational Assistant, I supervised the CRC's main building, as well as the Temecula Skate Park during daily programs and weekend events. I was responsible for overseeing the well being of our patrons, and applying CPR or the AED if needed. I helped Temecula residents complete and submit applications to our various programs. I also balanced the cash register at both of these facilities.

Temecula, Ca

My primary responsibility was the unloading of our daily general merchandise truck as well as our daily frozen goods truck. I used our PLE (Powered Lifting Equipment) to set up the stockroom so that all Cap 2 associates could access the merchandise they were responsible with stocking. Certified on the walkie stacker as well as the electric pallet jack.