Jared Small Email & Phone Number

Winston, Ga, Us

Salt Lake City, Utah, Us

Developed and supported the Nuclear Plant Waste Services department's budget, strategic plan, and related presentation materials.Conducted variance analysis to compare budgeted figures against actual results and identified causes of discrepancies.Utilized financial software (including Incorta, Blackline, Adaptive, Oracle) to streamline data analysis and reporting processes.

Charlotte, North Carolina, Us

Provided and presented accurate and relevant financial analysis to the FP&A organization and respective senior management to enable strategic decision-making.Prepared month-end and quarter-end closing journal entries, created amortization and accrual schedules, and conducted variance investigation, analysis, and reporting.

Charlotte, North Carolina, Us

San Francisco, California, Us

San Diego, Ca, Us

Responsible for addressing concerns brought about by financial advisors, their support staff,and retail clients regarding aspects of Traditional, Roth, and Beneficiary IRAs. Process operational transactions and input data as needed by utilizing multiple systems including Siebel, BETA, and LPL’s Move Money Tool.Assume ownership of inquiries and see them through to a timely resolution.Actively participate in daily customer service, regulatory, and retirement plan industry knowledge-building and training to remain current with regulatory and operational policies & procedures.

San Diego, Ca, Us

Responsible for ensuring that clients are educated on the use of technology to monitor, maintain, and service their operational needs through LPL’s Account View™ Web interface.Research complex situations, set client expectations, and define the actions necessary to resolve inquiries.Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interests.

San Diego, Ca, Us

Complied with all FINRA and company policies regarding direct and indirect client contact.Provided Tier I technical support for designated LPL proprietary software, ensuring both advisor and client satisfaction agreements are met, providing detailed and comprehensive incident documentation in LPL Financial’s Siebel incident tracking database.Applied analytical approach to issue resolution and provide proper escalation of incidents to management as so required.

Valley Forge, Pa, Us

Interpreted and processed a broad variety of routine retail client requests including communicating both verbally and in written format with clients to clarify incomplete or invalid paperwork.Complied with all FINRA, SEC, and Vanguard internal policies regarding client contact.Demonstrated logical, systematic approach to problem solving-using strong judgement todetermine when problems regarding various IRA products (SIMPLE, SEP, Roth, Traditional) should be elevated by focusing on client expectations and to improve operational efficiency and effectiveness.Leveraged online resources and past experience to independently meet challenges and provide viable alternative solutions as needed, while maintaining a balance between quality and productivity, meeting department standards.

Fremont, California, Us

Responsible for assisting in overall store operations, including maintaining inventory levels for retail location with $2.5M in assets under management, meeting deadlines with accuracy & urgency, and serving as primary point of contact in absence of general manager.Accountable for identifying opportunities to increase sales revenues by helping clients addressing current needs and unearthing additional, unanticipated needs.Interact & communicate with customers both directly and indirectly; interact and communicate with subordinates and supervisors in a team environment.

New York, Ny, Us

Ascertained FINRA Series 6 and Series 63 Licenses.Accountable for providing high quality retirement and financial counseling services in an in-bound call center environment by identifying opportunities to increase client product portfolios addressing current and future financial needs including annuities, IRAs, 403(b)(7), 457(b), and 401(k).Liable for providing information on investment choices, premium payment options, and overall retirement and financial issues to individual, institutional, and prospective participants.

Supervise and evaluate all operations and program staff.Assist in originating and carrying out a system for recruiting campers and staff utilizing brochures, telephone calls, reunions, hot prospect lists, et cetera.Organize weekly trips out of camp for program, supplies, and crisis management.Develop unit activity plans with participants as appropriate. Process weekly payments for camp participants.

Serve as subject matter expert for selling financial products to new and existing clients.Assist customers in identifying present and unforeseen financial needs.Completed forty plus calls daily to clients presenting opportunities to enhance financial stability.Provide after sales support to customers to ensure continued profitability.

Supervised daily operations of four retail outlets including recruitment, hiring, discipline, and scheduling to ensure quality, profitable store operations. Developed performance standards for subordinates. Facilitated weekly staff training sessions to increase knowledge as well as create high levels of motivation, and inspire team to achieve results.Effectively managed profit and loss responsibility for stores to protect company assets.Analyzed various business reports for trend analysis and strategic planning purposes.

Us

Served as state-wide customer service manager for North Carolina.Served as supplemental management to retail locations as needed. Trained and educated wireless sales specialists on new products & technologies.Conducted area field testing for new devices to be carried in NC/SC region.Provided entry- to mid-level technical assistance to customers’ wireless and data products.