Hr Technology Administrator
Current
Nov 2021 - Present
AeroLeads people directory · profile
Jared Spears Email & Phone Number
ServiceNow Architect
at
Navy Federal Credit Union
1 work email found
@navyfederal.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
ServiceNow Architect
Location
Plano, Texas, United States
Who is Jared Spears? Overview
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Quick answer
Jared Spears is listed as ServiceNow Architect at Navy Federal Credit Union, based in Plano, Texas, United States. AeroLeads shows a work email signal at navyfederal.org and a matched LinkedIn profile for Jared Spears.
Jared Spears previously worked as HR Technology Administrator at Navy Federal Credit Union and ServiceNow Architect at Mercer. Jared Spears holds Bachelor Of Science (B.S.), Business Administration from Naveen Jindal School Of Management, Ut Dallas.
Company email context
Email format at Navy Federal Credit Union
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{first}_{last}@navyfederal.org
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AeroLeads found 1 current-domain work email signal for Jared Spears. Compare company email patterns before reaching out.
Profile bio
About Jared Spears
ServiceNow ArchitectCertified Professional in ITIL Service Management & ServiceNowPROFESSIONAL SUMMARYAn experienced ITIL Professional with over 19 Years’ experience with extensive subject matter expertise in IT Services Management (ITSM), Human Resource Service Delivery (HRSD) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements through ServiceNow. ITIL certified v3 Foundations and Certified ServiceNow Administrator / Implementation Specialist / Application Developer.QUALIFICATION HIGHLIGHTS• Subject Matter Expertise in ITIL Services Development and Delivery• Developed and delivered management value added consulting and strategic technology infrastructure solutions for and large global organizations• IT Service Management (ITSM) based on ITIL best practices• ITIL V3 Service Delivery and Service Support areas of Service Level, Financial, and IT Service Continuity Management; Incident, Problem, Change and Service Desk• Business Impact Assessment and Business Resumption/Disaster Recovery• ServiceNow Development/DesignSERVICENOW EXPERIENCE• Consultation, Implementation, Design and Development• A ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident, Knowledge, Configuration & Asset, Change and Release Management with extensive knowledge on Content Management System• Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other requirements• Post roll out production support. Experience handling Bug Fixes and Enhancement requests• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, etc.• Knowledge of working with different kind of scripts in ServiceNow and their order of execution• Experience working with email notifications, inbound actions, reports, gauges, and home pages• Experience on creation of catalog items, wizards, record producers, interceptors, user guide• Working on creation and customization of complex workflows and custom workflow activities• Worked with transform maps, data sources and transform scripts for data loads• Working with schedule jobs, events and triggers to manage business needs and handle background work
Listed skills include Itil, It Service Management, Bmc Remedy, Incident Management, and 25 others.
Current workplace
Jared Spears's current company
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7 roles
Jared Spears work experience
A career timeline built from the work history available for this profile.
Servicenow Architect
- Develop new ServiceNow solutions, including proof of concepts, wire frames and mock-ups
- Assist with the testing, installation, and implementation of ServiceNow applications
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
- Analyze system processes and develop enhancements to improve user experience and general system usability
- Analyze and validate data for successful migration between instances
- Process and prepare data for uploads to systems during implementations
Dec 2018 - Sep 2021
Servicenow Developer
- Develop, test, deploy and update workflows, approval rules, Business Rules, Client Scripts, UI Policies/Actions, ACLs, Inbound Email Actions, Email Notifications based on registered events or conditions.
- Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities and scheduled jobs using REST and JODBC (PeopleSoft, Microsoft Active Directory, and ARGUS)
- Implemented of 24 language translations for the global on-boarding portal, including outbound email templates
- Creating ServiceNow reports and dashboards
- Use SCRUM/Agile development methodologies
- Work with IT application and support teams to develop automated workflow solutions in ServiceNow
Jul 2015 - Nov 2018
Itil Implementation Manager
- Performed ITIL GAP Analysis and ITIL process assessments for new clients
- Reviewed Statements of Work (SOWs) and Master Service Agreements (MSAs) to understand services to be delivered and gather business requirements for Symphony’s SUMMUS application and ServiceNow
- Implement ITIL processes for new clients
- Subject Matter Expert (SME) with ITIL processes and the ITSM tool-set for process related questions and issues
Apr 2013 - Sep 2014
Itil Service Manager
- Provided steady-state support for ITIL Service Management transition and operational processes (Incident, Problem, Request, Change, Service Level, and Asset & Configuration Management)
- Transitioned new clients to use Dell Services' Best Practices based on ITIL
- Migrated clients from multiple ITSM tools into BMC Remedy
- Reviewed MSAs and SOWs to develop plans for implementation and delivery of Service Management to be executed to meet contractual requirements within agreed timeframes
May 2004 - Jul 2012
Service Desk Agent
- Provided first and second level support for a commercial client and a national healthcare client
- Developed Knowledge Base intranet site for FAQs and Troubleshooting documentation
- Developed ad-hoc reports using Crystal Reports, Microsoft Excel pivot tables and pivot charts, and Microsoft Access
Apr 1999 - May 2004
Service Desk Agent
Stream International
- Provided first and second level support for HP desktops, laptops, and handheld devices
- Conducted Service Desk Service Level reporting
Jul 1994 - Apr 1999
2 education records
Jared Spears education
Bachelor Of Science (B.S.), Business Administration
Naveen Jindal School Of Management, Ut Dallas
Associate Of Arts And Sciences (Aas), Computer And Information Systems
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FAQ
Frequently asked questions about Jared Spears
Quick answers generated from the profile data available on this page.
What company does Jared Spears work for?
Jared Spears works for Navy Federal Credit Union.
What is Jared Spears's role at Navy Federal Credit Union?
Jared Spears is listed as ServiceNow Architect at Navy Federal Credit Union.
What is Jared Spears's email address?
AeroLeads has found 1 work email signal at @navyfederal.org for Jared Spears at Navy Federal Credit Union.
Where is Jared Spears based?
Jared Spears is based in Plano, Texas, United States while working with Navy Federal Credit Union.
What companies has Jared Spears worked for?
Jared Spears has worked for Navy Federal Credit Union, Mercer, Cbre, Symphony Teleca, and Dell.
How can I contact Jared Spears?
You can use AeroLeads to view verified contact signals for Jared Spears at Navy Federal Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Jared Spears attend?
Jared Spears holds Bachelor Of Science (B.S.), Business Administration from Naveen Jindal School Of Management, Ut Dallas.
What skills is Jared Spears known for?
Jared Spears is listed with skills including Itil, It Service Management, Bmc Remedy, Incident Management, Service Desk, Service Management, It Operations, and It Management.
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