Jared Spires Email & Phone Number

San Francisco, California, United States

Zendesk Support Administration and Customization

- Runs New Hire onboarding for Blend employees- Liaison between Tier 2 and Tier 3- Mentors and trains new IT Tier 1 and Tier 2 members- Assists with Hiring- Successfully trained and lead a group of contractors to onboard 1200+ employees during the acquisition of Title365- Overhauled/redesigned multiple Zendesk instances- Works professionally with vendors, consultants, and external tech support

Lyft

- Troubleshoot hardware and software problems with Apple laptops and desktops, PCs, and Chromebooks/Pixelbooks- Built and deployed laptops and desktops using standard deployment tools (JAMF)- Supported and assisted employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing- Created accounts for new hires- Deployed and support software to end-users- Responded to support requests in the IT Helpdesk both in person and via a ticketing system- Managed inventory for hardware and software- COVID-19 remote support through Slack, Google Meet, and Chrome Remote Desktop

- Developed UC approved curriculum for four Film/Video Production classes and Broadcast Journalism class- Teach and facilitate Film/Video Production class levels 1-4- Teach and facilitate Photography class levels 1-2- Promote and announce all program events- Submitted student work to local film festivals including, but not limited to Lark Theater Student Showcase, Mill Valley Film Festival, and DocLands and won multiple awards- Developed and update existing Film Program Unit Overviews- Developed a handbook in respect to Film/Video Production and Photography programs- Take students on annual field trips to local theaters and film festivals

- Provided technical assistance to students, faculty, and staff in the use of computer hardware and software - Responded to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; follow-up as necessary - Installed and configured computers, mobile devices, VoIP phones, and Wireless Access Points

- Provided helpdesk support, remote support, and on-site troubleshooting to several school sites and the District Office- Maintained, supported and repaired, as needed, all district technology equipment, including desktops, laptops, tablets, printers, projectors, A/V equipment, document cameras, and interactive whiteboards - Installed and deployed new equipment and performed hardware/software upgrades - Performed field repairs, or arranged and tracked service dispatch (warranty/repair), as appropriate- Configured and supported VoIP Phones and voicemail

- Apple Certified Mac Technician- Repaired desktop and portable computers - Expert at OSX trouble shooting- Peripheral Setup Expert- Expertly backed up and transferred customer data from old computer to new- Mentored and trained new employees- Facilitated Personal Training Appointments, Workshops, and Business Workshops- Arranged and Facilitated Kids Camps and Field Trips to the Apple Store- iLife and iWork Certified- Final Cut Pro 7 and Final Cut Pro X Certified- iPhone, iPad, iPod, iOS Certified Technician- General Sales and Customer Service