Customer Support Engineer Iii
Current• Maintained I-Line, DUV, and ARF semiconductor photolithography equipment on 200mm and 300mm platforms for ASML’s customers• Troubleshot, diagnosed, and maintained optical, electronic, mechanical, electromagnetic, pneumatic, hardware, and software subsystems for optimal imaging, overlay, and throughput performance in a high-tech, large-scale, Class 1 manufacturing cleanroom• Performed equipment testing for physical and software adjustments and calibrations• Developed and implemented year-long mentoring package and oversaw mentoring process of seven new engineers• Developed Passdown Database using Microsoft Access for single data entry point for machine issues with standardized passdown reports, weekly equipment summary, and searchable machine issues for reliability• Worked Compressed Work Weeks in team environment on rotating shifts• As a Shift Lead coordinated manpower of scheduled and unscheduled activities, served as Point-Of-Contact for the customer and supervisor