• Deploy and administer NetApp storage to meet a variety of business needs. Develop and execute plans to upgrade ONTAP and enhance existing deployments.• Deploy and administer AWS Storage Gateways, S3 buckets, replication, SQS, and other AWS services. Consult with business units on solutions while serving as Storage team SME on AWS.• Review new products and technologies, and periodically revisit existing standards to drive continuous improvement throughout the organization. Consult with other areas of IT to ensure consistent deployment of services following best practices around storage and other technologies.• Write scripts to automate and improve storage-related processes utilizing PowerShell, AWS CLI, etc.• Create reports and dashboards using tools such as NetApp Cloud Insights, AIQUM, Grafana, and PowerBI.

• Architected global hybrid cloud environment consisting of VMware on-premise, AWS, and Azure. Configured AWS platform for future growth and migration of on-premise resources. Administered many services in AWS including billing organizations, CloudWatch, EC2, IAM, RDS, S3, Server Migration, VPCs, Artifacts, etc. Rebuilt Azure environment to deploy VMs, SQL, MOM and Azure Migrate. Deployed VMware Cloud on AWS for business continuity.• Architected global VMware environment spanning multiple datacenters running vSphere 6.7. Deployed and managed components including vCenter, ESXi, NSX, SRM, vRealize Log Insight and others. Consolidated data centers and established best practices to reduce TCO, improve performance and enable automation. Deployed NSX-V for micro-segmentation, load balancing, 3rd party integration (Deep Security/Palo Alto), etc.• Architecture lead on key projects including Active Directory migrations, Service PCI DSS compliance, and AX ERP deployment. Consulted with various business units and coordinated with IaaS providers, vendors and internal stakeholders. Responsible for overseeing 3rd party hosted environments.(continued below as these roles were continuous)

• Wrote custom web application to allow end users to request, configure and deploy VMs automatically on-premise and in the cloud. Scripted and automated many processes and operational tasks including ESXi installs, associate onboarding (AD account creation, ServiceNow ticket creation, custom integrations, etc.), AD group creation, security requests and approvals, KPI reporting, SQL administration, etc. • Supported numerous key technologies including Windows Server 2000-2019, Linux (Ubuntu/CentOS), NetApp storage (FAS/AFF/AltaVault, SVMs, SnapMirror, NFS/iSCSI/FC, etc.), server hardware (Cisco UCS, Dell, IBM), Microsoft SQL (AlwaysOn, SSRS, SSIS, etc.), Active Directory (automation, Group Policy, Sites & Services, trusts, etc.), DNS, DHCP, Nagios, NetBackup, Trend Micro, Veeam, VMware Horizon, etc. • Mentored junior associates and held internal workshops on key technologies such as Cloud, VMware, NetBackup, and OfficeScan. Developed standards and documentation to empower Tier 1 staff to take on more meaningful workloads. Led the global change control board for several years.

• Focused on automation and infrastructure-related scripting and programming. Built web applications to allow end users to reset Windows & OS/400 passwords, manage AD user attributes and DLs, run OS/400 batch jobs, and more.• Continued to administer the iSeries (OS/400) ERP environment including patching, software and hardware upgrades, writing CL/400 programs, and coordinating job schedules with key stakeholders.• Supported the server environment including Windows, AIX, NetBackup, OfficeScan, etc.

• Took the initiative to automate processes (reboots, backups, maintenance tasks, batch processing, etc.) to the point where this position was eliminated as we no longer needed a weekend operator onsite.• Administration of iSeries (OS/400) servers including MacPac ERP, Aldon, Autojob, BRMS, DataMirror, Robot, Spyglass, and custom applications.• Supported Windows and AIX environments including backups (NetBackup/Legato/TSM) and general maintenance tasks.

Provided end user troubleshooting support for general software issues (Windows, web browsers, etc.), handled PIN resets, etc.

Performed Microsoft Access database design, Visual Basic for Applications development, and data entry for the Home Improvement division.

Part of the work-study program while attending UNC Greensboro. Assisted patrons in finding research materials online, shelved printed materials, collected overdue fines, etc.

Did a little bit of everything while also attending school: trained new employees, prepared food, ran the cash register, cleaned, etc.