Jared Weston Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As a Commercial Systems Business Analyst at APA, a leading Australian energy infrastructure business, I've been a catalyst for enhancing our hydrocarbon accounting system, Energy Components. My role goes beyond technical development; I lead the Business Analysis Community of Practice, focusing on elevating the BA capability within the organisation. I've introduced client-centric approaches like visual story planning in Miro and 'process-aligned' user stories, ensuring the 'voice of the customer' is integral to feature delivery.Responsibilities:- Community Leadership: Chair the Business Analysis Community of Practice, driving best practices and skill development.- User Story Management: Break down work and refine user stories and Jira issues, ensuring alignment with business needs.- Collaboration Tools: Administer internal document and collaboration spaces using SharePoint, Teams, and the Atlassian suite.- Pipeline Management: Conduct future and current state analysis of projects related to gas pipeline management.- Process Mapping: Utilise BPMN for detailed process mapping.- Solution Architecture: Create solution architecture diagrams to guide project development.

Brisbane, Queensland, Australia

At Aurizon, Australia's largest rail freight operator, I served as a Senior Business Analyst with a primary focus on transitioning managed IT services. This major transition was a cornerstone of my responsibilities, requiring meticulous planning, stakeholder engagement, and risk management. In addition to this, I played a pivotal role in implementing Cherwell CSM, particularly during the COVID-19 isolation period, where I established platforms for efficient collaboration and program delivery.Responsibilities:- Managed IT Service Transition: Spearheaded the transition of managed IT services, overseeing all aspects from planning to execution.- ITIL Experience: Defined as-is, transition, and future states for various IT service portfolios and strategies.- Risk & Change Management: Developed a prioritisation matrix and collated organisational risk documentation.- Knowledge Management: Mentored incoming staff and managed the transition state Knowledge Base.

Brisbane, Queensland, Australia

At Virgin Australia, I served as a Business Analyst focused on identifying and mapping systems and business processes that handle personal data. This was a critical project aimed at ensuring compliance with international and domestic legislation, including GDPR and CCPA. I designed a project plan and data system that not only recorded our findings but also automated stakeholder contact. This foundational work now enables Virgin Australia Group to efficiently manage data removal requests and maintain compliance records.Responsibilities:- Project Planning: Established the project plan and methodology for data mapping to ensure compliance with GDPR and CCPA.- IT Asset Management: Created and populated an IT Asset Management Database (CMDB).- Data Identification: Identified systems, applications, and service providers that handle personal data and documented relevant business processes.- ServiceNow POC: Designed, configured, and assessed a ServiceNow proof of concept that integrated data storage locations into a custom CMDB add-on.

Gold Coast, Queensland, Australia

As the Senior Business Systems Analyst for the Water and Waste directorate at the City of Gold Coast, the second-largest local government in Australia, I was a key player in the Business Transformation unit. My role spanned technical consultancy, service delivery, and business analysis. Projects I've led include an IT Service Management refresh using ServiceNow, a PC fleet refresh, and SharePoint solution design and implementation.Responsibilities: - IT Transformation: Transitioned IT business systems into a managed services support model, aligning with the ITIL framework.- Systems Assessment: Evaluated current and future state requirements for both legacy and proposed business systems.- SharePoint Solutions: Designed, implemented, and trained users on SharePoint solutions.- Service Delivery: Ensured service delivery assurance and acted as a liaison with managed service providers and the corporate IT branch.- Change Management: Managed change and communications planning, including documenting project artifacts and solution designs.

Sydney, New South Wales, Australia

As an ITSM Consultant at Corporate Software Services, a partner to HEAT Software, I was responsible for designing and configuring HEAT IT Service Management platforms for clients in Australia, the USA, and the UK. My role covered the entire software development lifecycle, from requirement analysis and solution design to implementation, testing, and post go-live support.Responsibilities:- Advisory Support: Provided advisory support to the internal service desk team.- Training & Demonstrations: Created and delivered end-user training, pre-sales demos, and workshops.- ITIL Alignment: Designed workflows, processes, and business rules in line with ITIL best practices.- Project Planning: Developed project plans, including milestones and cost estimates.- Platform Development: Developed the company's Service Management platform to support new and existing clients.- Technical Representation: Acted as the technical representative in client meetings and communications.