Associate Consultant
CurrentThis position exists as a member of the operations team to work as a patient advocate and a market researcher to deliver exceptional customer service. Health Pros are responsible for positively impacting the healthcare experience of individuals to drive healthcare consumerism. The job functions of this role will result in better healthcare experience: reduced costs, knowledge of the healthcare system, pricing transparency and higher quality medical care to improve overall satisfaction for individual healthcare consumers. Health Pros are adaptable, resourceful, analytical and problem solvers with exceptional communication skills. In addition, this position serves as a resource to employees, managers and human resources staff on matters of plan administration, opportunities for efficiencies, vendor relationships and process coaching.- Consulted with members on complicated healthcare matters ranging from understanding basic health care terminology to conducting advanced medical procedure cost analyses-Advised members in various aspects of employer sponsored benefits and facilitated interaction with other associated vendors for each client- Served as a patient advocate daily by representing the patient from all angles of the health care industry, including provider research, cost comparisons, exploring reduced prescription prices, open enrollment support, and payment and processing analysis- Interacted with clients nationwide, while acting as an account manager representative for designated clients-Created professional relationships and worked to cut costs for members by reviewing medical bills, and appealing for write offs-Put forth business development ideas to management on a routine basis, and was praised for developing dynamic ideas within the department.