This position exists as a member of the operations team to work as a patient advocate and a market researcher to deliver exceptional customer service. Health Pros are responsible for positively impacting the healthcare experience of individuals to drive healthcare consumerism. The job functions of this role will result in better healthcare experience: reduced costs, knowledge of the healthcare system, pricing transparency and higher quality medical care to improve overall satisfaction for individual healthcare consumers. Health Pros are adaptable, resourceful, analytical and problem solvers with exceptional communication skills. In addition, this position serves as a resource to employees, managers and human resources staff on matters of plan administration, opportunities for efficiencies, vendor relationships and process coaching.- Consulted with members on complicated healthcare matters ranging from understanding basic health care terminology to conducting advanced medical procedure cost analyses-Advised members in various aspects of employer sponsored benefits and facilitated interaction with other associated vendors for each client- Served as a patient advocate daily by representing the patient from all angles of the health care industry, including provider research, cost comparisons, exploring reduced prescription prices, open enrollment support, and payment and processing analysis- Interacted with clients nationwide, while acting as an account manager representative for designated clients-Created professional relationships and worked to cut costs for members by reviewing medical bills, and appealing for write offs-Put forth business development ideas to management on a routine basis, and was praised for developing dynamic ideas within the department.

Assisted Clients in selecting the best forms of advertisements for their business Worked on behalf of many prestigious national associations Assisted coworkers and helped new employees with CRM Program Promoted within 3 months of hire date to front line sales Used Featured Benefits sales to get the best value for client and company

Finance Sales with a Never Say Die AttitudeContributed an average of $50,000 in sales revenue per month in addition to providing excellent client relations. Received the Outstanding Customer Service award for the month of September Assisted coworkers and helped new employees learn the Sales Force Program Met and exceeded sales quotas and bonuses with an above average closing ratio Demonstrated value in every lead, both outbound and inboundAwarded the title of “Senior Credit Specialist” as well as “Un-official Fun Ambassador”

Researched Area/Market Profitability Connected with non profits and charity organizations to build Brand Association with PL&L as well as created a community of like minded individuals focused on positive growth Created Viable Business Plan and Marketing Strategy Built a Brand Image from the ground up with Grass Roots Advertising Booked venues, Created personal connections, Scheduled speakers, and Workshop Promotion

Managed multiple tasks simultaneously including: Mixing drinks, Entertaining guests, and Supervising Staff Create word of mouth Advertising and Promotion, Drawing guests to our businessDrive customer satisfaction, their quality of service and overall value of their evening Controlled the flow of cash money in and out of the bar