Jared Womack Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Gb

Charged with supporting a large, complex Enterprise network environment which includes two N+2 Data Centers, LAN/WAN, and remote locations within the United States and all member Firms. Performed troubleshooting and problem resolution of elusive customer network difficulties. Worked with local Field Service staff at all practice offices to resolve local issues related to the network as well as hardware instillations and repair. Responsible for supporting a LAN/WAN for approximately 40,000 users. Worked on several application migration projects to transition the environment to a new Data Center. Responsible for reporting team metrics and isolating spikes in workload and correlating them to specific causes then reporting the findings to Leadership. Assigned as a delegated owner of long-term projects, reviewing work, and tracking progress. Turned up new customer IPSec VPN tunnel and provided 24/7 support for established tunnels. Served in an On-Call rotation for faster outage resolutions.

Gb

Provided monitoring and support for the PwC US and global infrastructure including: Circuits, Routers, Switches, HVAC, UPS, Applications, TWS Job Schedules, Hardware, and Operating Systems. Responsible for restoring normal service and operation as quickly as possible with minimal customer and business impact. Acted as a central point of contact for many escalation teams and service providers as well as SD Management. Performed data restores using NetBackup. Created and maintained SOPs for use by the department. Worked with Management to retool ticket documentation standards. Performed QA audits for ticket documentation and process for the department. Acted as a new hire buddy and responsible for training new staff in firm procedures and policies. Provided coaching and feedback to coworkers and management. Responsible for performing all lease swaps, upgrades, software instillation/configurations for all hardware in the Network Operation Center. Took on a project to reconfigure all workstations to ensure all had correct tools and software versions installed. Took quarterly inventories of NOC hardware ensuring all were accounted for. Kept a service log to track problems and recurring issues. Built and maintained the Monitor & Response Disaster Recovery Laptop and Workstation which provides the department with all necessary resources and information should the data center have to be evacuated. Worked with NOC support to ensure proper monitoring was configured. Set up Blackberry devices and Cisco wireless IP phones for use by NOC staff enabling the department to remain on a call in the event they need to access the Production Floor, Chiller Plant, or Generators.

Gb

Basking Ridge, Nj, Us