As a Digital Transformation and Business Process Consultant at Figmoid, the primary focus is on streamlining operations and driving efficiency through tailored digital solutions. Digital transformation strategies are developed and implemented in alignment with organizational goals, collaborating with senior leadership to identify opportunities for leveraging technology to optimize business processes and enhance operational performance.Extensive experience in business process optimization enables the identification of inefficiencies and the design of improved workflows. Industry best practices and automation solutions such as Microsoft 365, Power Apps, and SharePoint are employed to support initiatives like paperless operations, form automation, and approval processes. Additionally, smaller businesses benefit from ERP implementation using Zoho, improving their ability to scale effectively.Branding and identity creation play a key role in helping companies establish a strong presence. Services range from ideation and concept development to naming, logo design, and product development, ensuring a cohesive brand identity. UX design expertise is also utilized to assist digital product companies in creating engaging, user-friendly interfaces that elevate customer experiences.Solution implementation involves seamless integration of digital tools with existing systems, with ongoing monitoring and refinement to ensure optimal performance. Change management strategies are developed to guide employees through transitions to new technologies, ensuring smooth adoption and minimal disruption to daily operations.In managing digital transformation projects, responsibilities include overseeing all phases from initiation to completion. Cross-functional teams are coordinated to ensure projects are delivered on time and within budget. Risks are continuously monitored, with proactive strategies in place to mitigate potential challenges.

Determining feature requirements.Researching customer experiences and demands.Improving customer experiences.Outlining a detailed product strategy.Managing cross-functional teams.Managing product road maps and releases.Understanding product selling points.Identifying and filling product gaps.Generating new product ideas.Developing product pricing and positioning strategies.Working alongside engineering teams.

-Translated concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences across devices and interfaces.- Identified design problems and proposed elegant solutions.- Make strategic design and user-experience decisions related to core, and new, functions and features for the client's business/ products.- Take a user-centered design approach and rapidly test and iterate designs.

Business analysis, outlining problems, opportunities and solutions for clientsBudgeting and forecastingPlanning and monitoringReportingDefining business requirements and reporting them back to stakeholders

Overseeing and supervising employees and all activities of the purchasing department.Preparing plans for the purchase of equipment, services, and supplies.Following and enforcing the company's procurement policies and procedures.Reviewing, comparing, analyzing, and approving products and services to be purchased.Managing inventories and maintaining accurate purchase and pricing records.Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.Maintaining good supplier relations and negotiating contracts.Researching and evaluating prospective suppliers.Preparing budgets, cost analyses, and reports.

• Evaluating potential suppliers using developed and agreed criteria to support alignment andunderstanding of the expectations and requirements of engagement• Monitoring and reporting on the performance of selected vendors (Mainly Manpower and Material/Service) to ensure delivery in line with contractual obligations and performance metrics• Manage outward communication to vendors to facilitate understanding and awareness oforganisational strategic direction, changes and challenges• Manage the interaction between vendors and internal program delivery leaders to provide adequatevisibility of interdependent initiatives and programs• Liaise with procurement partners to review, report on and revise contractual agreements as necessary

Undergone thorough hands-on training in Logistics and Material Management activities including Purchasing, Receiving and Warehousing.

•Liasing with customers professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.•Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.•Following up to ensure that appropriate actions were taken on customers requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.

•Liasing with customers professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.•Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.•Following up to ensure that appropriate actions were taken on customers requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.