Jarett Dunn Email & Phone Number

Solana Beach

Iterate rapid prototypes

Halifax, Ns & Montreal, Qc

I deliver code that mildly interests me, constantly interested in new and emerging tech. Oftentimes I get so entangled in the work that I find a quirky or neat security flaw and get paid a wee little payout for having had broken stuff. Other times I find myself in opportune position to know about systems and solutions before the crowds and somehow turn a profit.Mostly, I am blessed with being able to see ideas of mine grow to fruition by much larger and more capable teams.for… Show more I deliver code that mildly interests me, constantly interested in new and emerging tech. Oftentimes I get so entangled in the work that I find a quirky or neat security flaw and get paid a wee little payout for having had broken stuff. Other times I find myself in opportune position to know about systems and solutions before the crowds and somehow turn a profit.Mostly, I am blessed with being able to see ideas of mine grow to fruition by much larger and more capable teams.for the bots:* ERC-20, ERC-721, ERC-1155 NFTs on Ethereum and Ethereum sidechains, like BNB, Arbitrum, Polygon, or whathaveyou* custom gaming contracts on the above chains* strong react.js next.js etc stack skills* Solana is happening, whether you like it or not* Contributed to Metaplex, Cube.exchange, cupcake.com, raindrops protocol, Zeta Markets, Drift, Mango, Hydra, the list is far too long Show less

Canada

As the sole founding employee in this venture, I'm constantly on-call to do the tasks of an entire dev / devops / IT / support / data science team.1. Create Proof of Concept code to hand off to our soon-to-be hires2. Generate strategy for crypto and traditional trading across dozens of exchanges3. Negotiate preferred fees, trials of fee rebates, special relationships with exchanges and partners (check it out we're Deribit Partner and we've been a Binance Market Maker since Nov… Show more As the sole founding employee in this venture, I'm constantly on-call to do the tasks of an entire dev / devops / IT / support / data science team.1. Create Proof of Concept code to hand off to our soon-to-be hires2. Generate strategy for crypto and traditional trading across dozens of exchanges3. Negotiate preferred fees, trials of fee rebates, special relationships with exchanges and partners (check it out we're Deribit Partner and we've been a Binance Market Maker since Nov 19 and Binance Broker since March 2020)4. Responsible for the concept and strategy that drives $$ in balance on Cex, CeFi and DeFi5. Which in turn is many thousands times our equity in notional volume6. Present on technical analysis, planning and execution calls with partners7. Etc. duties 'as needed'Here's what the docs say:The Company agrees to employ Employee to act as Primary Trader and Engineer. Employee shall be responsible for performing the duties:A. The development and execution of software programs on behalf of the Company including but not limited to trading systems, order management systems, capital management software, blockchain software and AI powered trading systems. The employee is expected to maintain developed systems, troubleshoot any issues, and ensure operations satisfy the design specifications of the code and achieve satisfactory performance of all the Company’s strategies.B. Such other powers and duties as may be prescribed by the employee’s supervisor or the Company’s Partners that is reasonably agreed upon by Employee. Show less

Remote

Headhunted on my 31st birthday 2019 by {redacted}Joining founding team to build a truly revolutionary productNo, not 'revolutionary' the buzzword on every white paper'Revolutionary' as in 'this is a unicorn that will outperform markets in ways that no human mind could conceive or backwards engineer'Actual duties to follow, we all just get sh#t done.----Edit 23 Mar 2020: Check it out, still getting sh#t done: https://{redacted}

New Glasgow Ns

Technology contracting and online services, meeting and exceeding your employment or business needs. http://dcssquared.com

Tasked with various duties in a growing results- and metrics-based remunerationCreating viral content across projectsManaging social communities and tasked with growth hackingManaging external influencers on YouTube, Instagram, LinkedIn, Facebook, elsewhereCreating value by negotiating lower supply costs from influencersDriving bottom line by giving strategic advice for operations of clients and CrowdCreate as a wholeOrganizing, along with other team members, a team of… Show more Tasked with various duties in a growing results- and metrics-based remunerationCreating viral content across projectsManaging social communities and tasked with growth hackingManaging external influencers on YouTube, Instagram, LinkedIn, Facebook, elsewhereCreating value by negotiating lower supply costs from influencersDriving bottom line by giving strategic advice for operations of clients and CrowdCreate as a wholeOrganizing, along with other team members, a team of social engagers as a section of CrowdCreate's business propositionGenerally awesome, uniquely positioned Show less

New Glasgow

Originally hired for (direct from job ad):New talent to help us out with our increasing number of projects. The tasks to complete are (among others):--> Moderation of Telegram groups: providing information and support to users, deleting offensive or inadequate messages, banning trolls and spammers, etc.--> Sharing new updates from the ICO team in different social media channels: Reddit, Bitcointalk, Telegram, etc., and replying to comments from other users-->… Show more Originally hired for (direct from job ad):New talent to help us out with our increasing number of projects. The tasks to complete are (among others):--> Moderation of Telegram groups: providing information and support to users, deleting offensive or inadequate messages, banning trolls and spammers, etc.--> Sharing new updates from the ICO team in different social media channels: Reddit, Bitcointalk, Telegram, etc., and replying to comments from other users--> Gathering questions from users and maintaining FAQ databasesWithin one month was promoted to a team lead (or Alpha) of the team he was hired to, the third team of a company hiring for 7th when they amicably split. Additional daily and weekly duties:--> Scheduling shifts--> Training the new trainees (if needed)--> Making sure we have 24/7 coverage on all projects--> Learning the new projects first to help the team --> Providing feedback and assistance to keep the team members hitting KPIs--> Making sure that social media tracking docs are done by everyone from the team and that all questions on different platforms are responded to--> Reporting to upper management anything that requires further attention--> Organizing possible extra assignments for the team--> Doing project statistics weekly and collaborating with Account Manager Show less

New Glasgow, Ns

Buying and Selling Direct Traffic* Managed to achieve a steady 220-280% ROI hour after hour by buying direct traffic on one platform and immediately reselling on another platform, and taking a percent on arbitrage* Self-built a Python script to systematically optimize bids on traffic per publisher source, geography and device/browserRTB Exchange* Built a PHP/JS/jQuery script that was deployed to a Google Apps Engine cloud service that existed to assign traffic to… Show more Buying and Selling Direct Traffic* Managed to achieve a steady 220-280% ROI hour after hour by buying direct traffic on one platform and immediately reselling on another platform, and taking a percent on arbitrage* Self-built a Python script to systematically optimize bids on traffic per publisher source, geography and device/browserRTB Exchange* Built a PHP/JS/jQuery script that was deployed to a Google Apps Engine cloud service that existed to assign traffic to bidders based on geography, source publisher and device * This script filtered requests and then sold the traffic to the highest bidder, or alternatively delivered a number of popup or popunder advertisements to the visitor to maximize profits per visitor (as per the terms and regulations of the ad networks)* The script ensured that the minimum amount of time was spent by the server to process each visit (by providing all communication among RTB exchanges on the frontend), allowing the script to scale with many tens of thousands of visits / hr.In total, Dunn Creative Systems and Solutions earned over $10k USD and trafficked an excess of 10 million internet visitors in a 4-week period through the above-mentioned pursuits. Show less

Task Management in JIRA and Backlog spreadsheets* create tasks with complete requirements documentation to assign to the backend development team.* track open tasks and status for each task (to do, in progress, in QA) on a daily basis.* create, manage and distribute a weekly Product / Feature Ticket Report from Zendesk data for purposes of analyzing 1. ticket prevention opportunities, 2. customer resources that need to be built up (knowledgebase, training videos) and/or 3… Show more Task Management in JIRA and Backlog spreadsheets* create tasks with complete requirements documentation to assign to the backend development team.* track open tasks and status for each task (to do, in progress, in QA) on a daily basis.* create, manage and distribute a weekly Product / Feature Ticket Report from Zendesk data for purposes of analyzing 1. ticket prevention opportunities, 2. customer resources that need to be built up (knowledgebase, training videos) and/or 3. support guru training* Researching, developing and implementing key Business Intelligence reports for reporting on different teams across platforms (including ZenDesk and Jira)Quality Assurance* meets on a daily basis with the QA staff to discuss tickets/tasks in QA, and expectation of completion of review by QA.* after feature releases go to the live environment, Jarett works together with QA staff to assist in the review of fixes, features and modules that were released to the live environment.* interacts with QA team to answer questions related to feature requirements, as explained in the requirements documentation for each ticket.Communications* reports daily on the task status for all Core Products to the team. * attends daily sprint meetings with CEO and Technical Team Lead for the initial review of open tickets and escalations.* creates weekly support tickets report to identify ticket prevention and support guru training opportunities* as required, builds, sends and tracks conversions for specific marketing emails through Infusionsoft* as required, monitors the official Real Strategic Facebook account and specific hidden groups for activityProduct Support* be available for any support escalations across Core Products, in order to communicate the severity with the Technical Team Lead.* on a weekly basis, coordinate with Support Manager for identifying improvements to SLA violations by the development team* occasionally assist support team with their support tickets Show less

Customer Success* Delivering exceptional customer service experiences via phone and email* Assisting at all levels of the sales process - turning leads into clients* Maximizing the amount of clients that move from a trial to monthly and yearly recurring revenue plans* Turning at-risk customers into raving fans through personally-tailored, professional, knowledgeable support Defining Processes and Documentation* Writing and revising Knowledge Base… Show more Customer Success* Delivering exceptional customer service experiences via phone and email* Assisting at all levels of the sales process - turning leads into clients* Maximizing the amount of clients that move from a trial to monthly and yearly recurring revenue plans* Turning at-risk customers into raving fans through personally-tailored, professional, knowledgeable support Defining Processes and Documentation* Writing and revising Knowledge Base articles* Actively advising on industry standards while writing Standard Operating Procedures in a collaborative manner with the business' owners* Taking lead on standardizing the Customer Success Expert's roles and responsibilities for eventual new hires* Working with the team to define all other policies and processes to be used throughout the organization's usual workflow, and those tricky exception casesAgile and General Management* Defining new Jira tasks for the development team to address, assigning resources and priority* Responsible for the regular assessment of tasks in Jira that are marked 'Ready for Review'* Moving Jira tasks among statuses to approve or reject work* Hiring of temporary and permanent people as the need arisesWeb Application Administration* Migrating Joomla to new hosting on DigitalOcean VPS* Updating Joomla core installation and theme* Also moving a Magento installation on a subdirectory to the DigitalOcean VPS* Monitoring New Relic to ensure server and App uptimeSoftware Testing* Performing a set of tests on a regular basis as software releases are pushed from staging to production* The tests are defined as a process to identify unforeseen bugs in the usability of the software* Identifying and implementing changes to these tests in order to enhance their effectiveness* Promptly reporting Jira bugs when there's an inconsistency with expected and actual behavior while running these manual tests Show less

New Glasgow, Ns

* coupling business acumen and IT proficiency in order to maximize goals for all stakeholders as a technical account manager / customer success manager* coming onboard a startup in their most crucial time of expansion, and quickly becoming responsible for more clients than other people in this role - for a total of 107* was responsible for onboarding ~$700k USD/yr in clients - who in turn used the software for >$1m USD/yr in sales* taking an active role as an essential asset… Show more * coupling business acumen and IT proficiency in order to maximize goals for all stakeholders as a technical account manager / customer success manager* coming onboard a startup in their most crucial time of expansion, and quickly becoming responsible for more clients than other people in this role - for a total of 107* was responsible for onboarding ~$700k USD/yr in clients - who in turn used the software for >$1m USD/yr in sales* taking an active role as an essential asset helping new clients, usually training 1-10 individuals, cordially and professionally in the Onboarding Process - a training scenario where clients thoroughly learn the SaaS platform through collaborative tools like Basecamp in a process usually lasting 4-6 weeks* quickly learning on an expert level each and every piece of existing functionality in the Awards software platform in order to most effectively communicate ideas, processes, systems and solutions to customers* effectively and intelligently taking a wide variety of insights and turning them into productive and positive feedback and suggestion for the development process - and moreover, sometimes the organization as a whole* actively noticing bugs and reporting them through established means* repeatedly volunteering to author, write and revise materials in order to establish or clarify processes for the next people hired into this same capacity, with positive feedback from those people* occasionally revising Help Center articles on the public website* occasionally writing custom code for customers that would benefit most from it* exceeding the sales goals, effectively upselling products and services to customers throughout their programs’ lifecycles - selling $16000 USD in recurring contract additions over a 12 month period* achieved an 81.5% Net Promoter Score, a full 20.75% ahead of the average on team* has made a commitment to being an open resource for any and all new employees to come to for advice, and to act as a mentor Show less

Working From Home - And Anywhere Else!

* Responsible for self-advertising on the world’s leading freelance markets, continually winning contracts over other highly-qualified bidders.* Handling time management skills while working usually on my own or sometimes as part of a closely knit online team* Created an entire system involving some custom Java work, using various Confluence plugins to provide a tailored solution to people in the IT Contracting position to use Confluence to auto-fill forms based on conditional criteria… Show more * Responsible for self-advertising on the world’s leading freelance markets, continually winning contracts over other highly-qualified bidders.* Handling time management skills while working usually on my own or sometimes as part of a closely knit online team* Created an entire system involving some custom Java work, using various Confluence plugins to provide a tailored solution to people in the IT Contracting position to use Confluence to auto-fill forms based on conditional criteria from varying places and then exporting the net result to Word.* Extremely talented in WordPress installation, configuration, administration and content creation. Was tasked with technical support / customer service for a WordPress plugin, and created documentation for this software while assisting customers with a wide range of questions, and also being tasked with administering and creating content for some customers.* Successfully completed to date a number of contracts among varying industries for multiple clients, including work with technologies as iOS, Android, PHP, Java, Python, MySQL, SQLite, NoSQL, and some work in project management and technical support. Show less

Pictou, Ns, Canada

* Responsible for the WWW code of a start-up venture, including work with PHP and JavaScript and fine-tuning of an existing Java plugin for an XMPP chat server. * Wrote entire XMPP chat functionality across platforms, specifically for WWW and iOS. * Created iOS application that mirrored the WWW site’s features and delivered the same user experience as desktop site.* Responsible for over-seeing and coordinating all other mobile development, including BlackBerry and… Show more * Responsible for the WWW code of a start-up venture, including work with PHP and JavaScript and fine-tuning of an existing Java plugin for an XMPP chat server. * Wrote entire XMPP chat functionality across platforms, specifically for WWW and iOS. * Created iOS application that mirrored the WWW site’s features and delivered the same user experience as desktop site.* Responsible for over-seeing and coordinating all other mobile development, including BlackBerry and Android.* Gained experience in a vast number of technologies and frameworks across multiple platforms in order to perform well and be an active and valuable member of the team, including API integration* Responsible for defining, running and updating Unit Tests in JavaScript, PHP and Objective-C to ensure quality of developed code.Responsible for the WWW code of a start-up venture, including work with PHP and JavaScript and fine-tuning of an existing Java plugin for an XMPP chat server. * Wrote entire XMPP chat functionality across platforms, specifically for WWW and iOS. * Created iOS application that mirrored the WWW site’s features and delivered the same user experience as desktop site.* Responsible for over-seeing and coordinating all other mobile development, including BlackBerry and Android.* Gained experience in a vast number of technologies and frameworks across multiple platforms in order to perform well and be an active and valuable member of the team, including API integration* Responsible for defining, running and updating Unit Tests in JavaScript, PHP and Objective-C to ensure quality of developed code. Show less

* responsible for customer-facing technical support on a tier 3 level, working generally more complicated issues requiring a higher level of knowledge- and troubleshooting-based approaches to reach resolution.* taking ownership of individual cases with the understanding that all interactions directly affect the performance of the manufacturer in a volatile market, where positive reviews from customers (of which there have been many) all work towards gaining more market share. On the other… Show more * responsible for customer-facing technical support on a tier 3 level, working generally more complicated issues requiring a higher level of knowledge- and troubleshooting-based approaches to reach resolution.* taking ownership of individual cases with the understanding that all interactions directly affect the performance of the manufacturer in a volatile market, where positive reviews from customers (of which there have been many) all work towards gaining more market share. On the other side of the coin, negative reviews from customers (of which, to date, there have been none) would seriously affect the quality of the brand name and overall performance.* working as much overtime as was available in order to further the goals of the company and to ‘prove my worth.’ * providing constructive technical as well as process-related feedback via proper channels back down to the carrier’s (tier 1) and support partner’s (tier 2) levels in order to facilitate customer’s experiences going forward.* actively being a go-to resource for newer employees in the same position, giving time-saving technical hints as well as customer-facing suggestions to improve the customer experience. Show less

* responsible for the planning, development, implementation and troubleshooting of various parts of enterprise-level applications for government and international organization.* being part of a small and efficient team to work towards common goals and timelines, being an integral part of various solutions across many development languages and platforms.* working with various FreeBSD and Linux machines to implement server monitoring and reporting services such as Nagios, PNP4Nagios… Show more * responsible for the planning, development, implementation and troubleshooting of various parts of enterprise-level applications for government and international organization.* being part of a small and efficient team to work towards common goals and timelines, being an integral part of various solutions across many development languages and platforms.* working with various FreeBSD and Linux machines to implement server monitoring and reporting services such as Nagios, PNP4Nagios, Munin and NRPE. Configured and troubleshot installation for monitoring on various machines and virtual machines, and creating quality documentation that described the process in as much detail as possible. Show less

* worked with an outstanding knowledge of website services, including but not limited to hosting and web development platforms* consistently met of sales targets, often out-performing and qualifying for bonuses* provided customer service in an inbound environment, often receiving official accolades from very satisfied customers

* successfully completed a two week long training with grades of at least 95%* met and exceeded sales and quality targets, requiring the use of different sales techniques to upsell products to consumers either as new customers or as an extension of existing services* providing customer service in both inbound and outbound circumstances, meeting and exceeding customer expectations and continually 'going the extra mile2005-2009 Canadian Armed… Show more * successfully completed a two week long training with grades of at least 95%* met and exceeded sales and quality targets, requiring the use of different sales techniques to upsell products to consumers either as new customers or as an extension of existing services* providing customer service in both inbound and outbound circumstances, meeting and exceeding customer expectations and continually 'going the extra mile2005-2009 Canadian Armed Forces Pictou & Aldershot, NSInfanteer Start: $86/day, end: $114/day* successfully completed two full months of fulltime military training* participated in several training exercises across Nova Scotia and New Brunswick and an international exercise in Virginia, USA* took an active role in various situations requiring a very professional and team-oriented approach* performed well under extremely demanding conditions; Show less

Comcast High Speed Internet Technical Support * successfully completed a three week long training situation with grades of at least 95%* the completion of sales targets, requiring the use of different sales techniques to upsell products to consumers either as new customers or as an extension of existing services

Microsoft Office and Outlook Technical Support Professional * successfully completed a month long training situation * successfully breached language and ethnic barriers when working with customers from a wide variety of backgrounds* worked in a structured, corporate work environment on a supervised team* consistently met and exceeded corporate statistical requirements and guidelines* maintained a professional atmosphere regardless of the temperament or… Show more Microsoft Office and Outlook Technical Support Professional * successfully completed a month long training situation * successfully breached language and ethnic barriers when working with customers from a wide variety of backgrounds* worked in a structured, corporate work environment on a supervised team* consistently met and exceeded corporate statistical requirements and guidelines* maintained a professional atmosphere regardless of the temperament or emotional status of the customer* being a full-time employee working late shifts with rotating days off* was relied upon to take additional work as necessitated by the company Show less

Associate’S Degree, Business Administration

Education record

NS * Was enrolled in the Information Technology Program * Maintained an average of 81% in all courses save for one, and 97% in all.

Education record

Education record

Education record

Education record