Focuses on helping customers execute their data migration strategy to move to the Microsoft Cloud using the Migration Process knowledge & Toolset used by the Fast-Track Migration team. Accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.

Key Achievements and Responsibilities: -Managing on-premises Exchange Servers and Exchange Online environments, overseeing email infrastructure, mailbox provisioning, and routing. -Implementing robust security measures, including anti-spam solutions and encryption, to ensure data security and compliance with regulatory standards. -Administering user accounts, controlling access, and optimizing mailbox storage. -Diagnosing and resolving email and collaboration system issues promptly to minimize disruptions. -Implementing reliable backup and disaster recovery strategies for email data protection. -Deploying software updates and patches for system stability and performance optimization. -Executing complex migrations from email systems to modern Exchange solutions. -Maintaining comprehensive documentation of configurations and procedures, generating reports on system performance, security, and compliance. -Demonstrating troubleshooting skills by diagnosing and resolving email and collaboration system issues promptly to minimize disruptions and downtime.

Designing, implementing, and transitioning acquisition, merge, and divestitures to an M365 tenant using Microsoft First party migration solution and BitTitan. Designing and implementing Microsoft Bookings for customer services and Investment business units in Florida Power & Light.Responsible:* Providing Tier 3 support for M365 Hybrid Microsoft Exchange 2019 environment and Microsoft Exchange Online for roughly 27,000 mailboxes.* Assist in developing concise and accurate engineering documentation on current and proposed cloud environments including Visio Diagrams, As-Built documents, recommendations for solutions, run books, knowledge guides, and other operations guides.* Architecture and engineering of SharePoint, Teams, Microsoft 365 Groups, and Microsoft Bookings providing deep technical knowledge on various Teams architecture elements deployed in an Enterprise secure environment.

Focuses on helping customers execute their data migration strategy to move to the Microsoft Cloud using the Migration Process knowledge & Toolset used by the Fast-Track Migration team. Accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.Responsible:* Work with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and most efficient manner and provides migration assistance and guidance to unblock s2500 customer migration issues.* Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration.* Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via reporting and communication.* Consult with customers on driving pre-flight conversations, helping customers create pre-flight motions, and recommend remediation steps for failed pre-flight users.* Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise and address customer issues related to migration onboarding or addressing complex migration issues during migration phase.* Update high-level schedule in the internal tools to provide visibility of the customers coming in for migrations, migration type and volumes for the Migration factory to plan for resourcing.* Develop, and deploy, Multifactor Authentication/MFA, Email Security, SSO, Conditional Access including delivering proof of concepts.

Focuses on helping customers execute their data migration strategy to move to the Microsoft Cloud using the Migration Process knowledge & Toolset used by the Fast-Track Migration team. Accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.​- Plan with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud fastest and most efficiently.- Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows.- Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via automated reporting and communication.- Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise.- Partner with the migration back-end teams to land the most optimal schedule for the customer.

- Developing the Enterprise Cloud IT strategy and the IT operations- Responsible:- Azure Admin and Architect- Windows Server 2008/2012/2016/2019/2022, Windows 10/11, MAC OS X- Active Directory, DNS and DHCP, Microsoft 365, Exchange Online, SharePoint Online, OneDrive, and Teams- Design, Plan and Execute Microsoft 365 Solutions including Exchange Online, OneDrive, SharePoint Online, and Teams

To administer the technological operations including the selection of equipment, evaluation of projects, coordination of the tasks related to the technology area, development of strategies of departmental and enterprise applications and in addition the continuous improvement to the present procedures.Advise on the administration, planning, coordination and supervision of project implementation, existing technologies and systems development as the overall strategy and priorities, as well as improvements and adjustments necessary for the proper functioning of the systems and existing and new technologies that can be exploited within the company.Analyst of cloud support.Analyst of support.Results:Network design, creation, installation and configuration domain to 25 users in 15 days.Solution Deployment with Cloud Computing of Jungle Disk contingency, storage and email hosting on a 1-month period.Implementation of Business Evernote as draft "Internal Collaboration Process" in 21 days.Implementation of Dropbox for Business as draft "Placement" in 21 days.Integration of mobile devices by business to the network platform in 3 months.Thin Client Implementation in 2 branches in a period of 1 month.Deploy Logmein for 25 users over a period of 1 days.Virtualization and Optimization of 3 bare metal servers into 10 logical servers.

- Develop, and deploy Microsoft 365 solutions, including delivering proof of concepts- Design, Plan and Execute Microsoft 365 migrations including Exchange Online, OneDrive, SharePoint Online, and Teams- Design and plan for Identity Management and Directory Sync supporting O365 workloads- Work collaboratively with internal stakeholders to maximize O365 functionality and user experience- Stay current on Microsoft 365 features and capabilities including availability, reliability, performance, monitoring, backup, and security- Participates in compliance and security reviews as necessary including working closely with internal teams to build security, reliability, and scalability into the Microsoft 365 architecture- Educate users on collaboration tools, policies, and best practices.- Independently analyze, solve, and correct issues in real-time, providing problem resolution end-to-end.

* Responsible for providing effective remote technical assistance to Microsoft Premier Office 365 customers, performing advanced troubleshooting until problem resolution regarding break-fix scenarios. Also responsible for handling sensitive and complex cases escalated.* Develop the planning, migration and implementation of Office 365 for both Hybrid and Cloud-only configurations; Exchange Online, AD FS, Azure AD Connect SharePoint Online, OneDrive for Business, Skype for Business, Teams, Microsoft Office Suites, PowerShell. In-depth knowledge of Mail Flow in complex environments and supporting and complementary technologies on enterprise environment.

-Strong proficiency with MS Windows – specifically Win7 and Win10 at the enterprise level. -Excellent with PC migration including all facets of imaging, SW/HW installation, data migration, PC configuration, cable management, and completed professional swap-outs. -Perform Network print support and troubleshooting. -Work collaboratively with internal stakeholders to maximize O365 functionality and user experience.-Solid root-cause analysis skills -ability to identify HW or SW issues in order to resolve or quickly move back to the onsite staff. -Increase established metrics by 80% using new migration methods. -Reduced the image restoration process time by 90%. -Reduced data loss by 90%. -Increase customer satisfaction by 40%.-Contract Position between Zones, LLC, – IBM – Cleveland Clinic

* Responsible for providing effective remote technical assistance to Microsoft Premier Office 365 customers, performing advanced troubleshooting until problem resolution regarding break-fix scenarios. Also responsible for handling sensitive and complex cases escalated.* Develop the planning, migration and implementation of Office 365 for both Hybrid and Cloud-only configurations; Exchange Online, AD FS, Azure AD Connect SharePoint Online, OneDrive for Business, Skype for Business, Teams, Microsoft Office Suites, PowerShell. In-depth knowledge of Mail Flow in complex environments and supporting and complementary technologies on enterprise environment.

* Design, develop and deliver highly effective Microsoft O365 technical and end users training at Teleperformance Greece.* Create and maintain an approved O365 training presentation, handouts, and any other required training materials for technical and non-technical users.* Act as the Subject Matter Expert for Email Services (Exchange Online) and Microsoft 365 Applications.

Responsible for providing effective remote technical assistance to Microsoft 365 customers, performing advanced troubleshooting until problem resolution regarding break-fix scenarios.* Develop the planning, migration and implementation of Office 365 for both Hybrid and Cloud-only configurations; Exchange Online, Azure AD Connect SharePoint Online, OneDrive for Business, Skype for Business, Teams, Microsoft Office Suites, PowerShell.