Support Engineer
CurrentHighly skilled and customer-focused Azure Support Engineer withextensive expertise in managing subscriptions and resources within Azure.I excel in ensuring the supportability of Azure Application Services andtheir components, such as Azure Active Directory integration, AzureBackups, and TLS/SSL settings.My proficiency extends to networking supportability, encompassing VNETintegration, VPN Gateways, Express Routes, Firewalls, Private Endpoints,Access Restrictions, and more. With a strong background in healthmonitoring and troubleshooting tools, I diagnose and resolve issuesacross Azure technologies.Triaged and resolved complex customer cases related to various PaaStechnologies, including Web Apps and Functions for Windows and Linux,App Service Environments, and Azure Container Apps.Conducted in-depth analysis of configurations and logs to identify rootcauses and provide effective solutions.Collaborated with support engineers, Customer Success AccountManagers, Cloud Architects, and Product Group Engineers to manageresolution for critical issues.Demonstrated unwavering customer obsession, ensuring exceptionalsupport delivery for Azure customers.Maintained a balanced workload, effectively managing cases andcollaborations to meet business productivity goals.
